By making Squadcast the central piece of our incident management, we were able to implement numerous best practices and in that process, we learned to clearly distinguish between Incidents and Alerts. Incidents that are critical and need to be handled right away, and Alerts, which are something to look at, but not very urgently. By using this centralized tool we were able to surface the actual problem that was affecting our customers.

Integrations are easy to set up in Squadcast, multiple alert sources are supported, and the status-pages functionality allows us to provide transparency around our incident management process.

When a service goes offline at 3AM, we can't rely on Slack or email alerts to wake us up. These are critical alerts and while evaluating different tools for incident management, we found Squadcast to be the most competitive in price and value. So our platform of choice was a no-brainer.

As a fast paced growing startup, Squadcast helped us in automated alerting with proper deduplication in place to reduce bandwidth on figuring out issue owners enabling us route them correctly without fatigue. Coming from a monitoring infrastructure background, the journey from an alert to RCA seemed a huge gap in process management and Squadcast is tackling that quite well.

Squadcast has been instrumental in solving our real time monitoring challenges helping millions of customers enjoy seamless use of our integration services. Squadcast helped us automate our monitoring requirements and efficiently route alerts to the right employees thus improving our overall on-call set up.