Unified Incident Management

What You'll Learn:

1. Benefits of combined on-call and incident response over dedicated tools.
2. Managing on-call scheduling effectively and enabling flexibility.
3. Defining escalation policies to ensure incident acknowledgement.
4. Enhancing incident response  with automation and collaboration.
5. Leveraging proactive monitoring and for better planning and decisions.

Key takeaways:

1. Learn industry best practices and improve incident response times to maximize service reliability and customer satisfaction.
2. Foster team collaboration and simplify incident management through consolidated operations.
3. Achieve a significant 55% improvement in average MTTR (Mean Time To Resolution).