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Fewer Risks, Better CX

Transform your retail operations for seamless customer experiences. Stay ahead of disruptions with Squadcast's Reliability Automation Platform, ensuring uninterrupted operations and exceeding customer expectations.

Unified Incident Management Enhanced by Automation

Boost Efficiency & Customer Satisfaction with

Squadcast Incident Management

Reduced Downtime,

Increased Sales

Tackle retail and e-commerce service vulnerabilities during peak seasons and sales events. Minimize downtime by aiding faster incident identification & resolution leading to better sales opportunities.

Boost Customer

Satisfaction

Ensure your support team addresses customer concerns quickly with bidirectional ticketing system integrations. Allow quick and simple communication in detail with end users via Squadcast’s Webforms.

Make Team Collaboration

Easy and Simple

Allow teams across stores and geographies to work together seamlessly to resolve incidents with ChatOps and by leveraging dedicated incident channels on Slack, MS Teams, and Google Meet.

Resolve Issues Swiftly and Nail CX

Squadcast lets you prioritize critical issues, streamlining communication for prompt and efficient customer service. Real-time Incident Dashboards & Past Incidents offer situational awareness, enabling proactive measures to minimize the impact to your business.

Squadcast central console- Consolidate Services, Alerts, and Operations
Enhance Incident Response: Automate, Inform, Streamline, and Boost Performance.

Protect Your Brand and Focus on What Matters

Avoid overwhelming individual alerts with Intelligent Alert Grouping, analyze historical data to identify patterns with Past Incidents, reduce alert fatigue and prioritize critical issues to minimize disruptions and safeguard customer trust.

Effortless Tool Integration with Your Ecosystem

Forget clunky integrations! Squadcast connects with your existing systems, & monitoring tools, eliminating data silos, giving you a complete picture & streamlining Incident Response. Connect virtually any tool using Webhooks & Custom API’s too.

Enhance Reliability Operations

Diego Goding

Site Reliability Engineer, Milk Moovement

Before Squadcast, our team faced issues such as a lack of incident visibility and clear escalation paths, leading to alert fatigue and delayed response times. Since adopting Squadcast’s Infrastructure Monitoring & ChatOps Integrations along with Mobile App, we have significantly improved our response times and reduced alert fatigue

As a Site Reliability Engineer, I can attest to the benefits of Squadcast for our Incident Management process. Before Squadcast, our team faced issues such as lack of incident visibility and clear escalation paths, leading to alert fatigue and delayed response times. Since adopting Squadcast’s infrastructure monitoring & chatops integrations along with mobile app, we have significantly improved our response times and reduced alert fatigue.

Read Case Study
quotes
Featured in G2's Top 10 Incident Management Tools Report
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
Liran Z
Co-Founder
starstarstarstarstar
"Awesome product, dependable and very easy to integrate"
Very easy to integrate with practically every product we use for monitoring. Monitoring our app and services availability. We now have immediate feedback if something goes wrong...
Read Review on G2
Kateryna D.
starstarstarstarstar
"Great documentation and easy to use tool"
Squadcast is an easy to use and integrate incident management and on-call alerting platform. The alerts, and send notifications works perfect for us. Free Trial plan gives you an...
Read Review on G2
Kadu B
Infrastructure Coordinator
starstarstarstarhalf star
"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents...
Read Review on G2
Mirrhael R.
IT Analyst
starstarstarstarstar
"Best Incident Management Software"
Complete and simple interface, with several visualization options, the graphics bring helpful informations which facilitates the incident management and allows to...
Read Review on G2
Ashish A.
Senior DevOps Engineer
starstarstarstarstar
"Moved from legacy tooling to modern incident management"
Since we moved from a legacy system to Squadcast, it has transformed the way we manage incidents. I like the how blazing fast the product is, and how well designed the mobile app is for the...
Read Review on G2
Calvin H.
Software Engineer
starstarstarstarhalf star
"Great option for paging and incident management"
We've found it to be very reliable and like the ability to customise lot of our alerting setup with the help of suppression and tagging rules etc. Escalation policies and schedules...
Read Review on G2
Paras J.
Founder & CEO
starstarstarstarstar
"Centralized incident management on one platform!"
We mainly used the app to get all our alerting in one platform and managed to actually get the right people to receive the alerts. We, as a team, managed to resolve incidents quicker with the...
Read Review on G2
Ashish A.
Senior DevOps Engineer
starstarstarstarstar
"Moved from legacy tooling to modern incident management"
Since we moved from a legacy system to Squadcast, it has transformed the way we manage incidents. I like the how blazing fast the product is, and how well designed the mobile app is for the...
Read Review on G2
Liran Z
Co-Founder
starstarstarstarstar
"Awesome product, dependable and very easy to integrate"
Very easy to integrate with practically every product we use for monitoring. Monitoring our app and services availability. We now have immediate feedback if something goes wrong...
Read Review on G2
Calvin H.
Software Engineer
starstarstarstarhalf star
"Great option for paging and incident management"
We've found it to be very reliable and like the ability to customise lot of our alerting setup with the help of suppression and tagging rules etc. Escalation policies and schedules...
Read Review on G2
Paras J.
Founder & CEO
starstarstarstarstar
"Centralized incident management on one platform!"
We mainly used the app to get all our alerting in one platform and managed to actually get the right people to receive the alerts. We, as a team, managed to resolve incidents quicker with the...
Read Review on G2
Kateryna D.
starstarstarstarstar
"Great documentation and easy to use tool"
Squadcast is an easy to use and integrate incident management and on-call alerting platform. The alerts, and send notifications works perfect for us. Free Trial plan gives you an...
Read Review on G2
scott
Scott Q.
VP & CTO
starstarstarstarstar
"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events. We have a pool of people comprising an upstream vendor's technical staff and our own. Each...
Read Review on G2
Liran Z
Co-Founder
starstarstarstarstar
"Awesome product, dependable and very easy to integrate"
Very easy to integrate with practically every product we use for monitoring. Monitoring our app and services availability. We now have immediate feedback if something goes wrong...
Read Review on G2
Kadu B
Infrastructure Coordinator
starstarstarstarhalf star
"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents...
Read Review on G2
Squadcast Retail Incident Management for Faster Fixes and Happier Customers.
Ensure uninterrupted customer experiences and keep your business running smoothly. Gain retail operations visibility, optimize & automate workflows to do more with less.
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7 Tips for Building and Maintaining an SRE Team in Your Company
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Essential Guide to Automated Incident Response
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Incident Response Tools: Key Considerations & Best Practices
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Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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