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Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management

Feb 14, 2024
Last Updated:
Feb 14, 2024
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Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management
Table of Contents:

    We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities. This integration facilitates seamless communication, synchronization of incidents, and an overall enhanced workflow between the two powerful platforms. 

    Let's delve into the details of this exciting collaboration.

    Challenges in Incident Management

    • Communication Gaps: Siloed communication channels can hinder the timely resolution of incidents.
    • Manual Data Entry: Manually updating incident information across platforms is time-consuming and error-prone.
    • Inconsistent Workflows: Varied workflows across tools can lead to confusion and delays in incident resolution.
    • Lack of Unified Experience: Users often grapple with different interfaces and functionalities between ServiceNow and Squadcast.

    How the Squadcast ServiceNow Integration Addresses these Challenges

    The Squadcast and ServiceNow collaboration is essential to ensure that incident-related information flows effortlessly, enabling teams to respond promptly and effectively. Here is how our ServiceNow Extension offers a comprehensive set of capabilities to optimize your Incident Management process:

    • Bidirectional Incident Creation: The integration allows for the creation of incidents in both Squadcast and ServiceNow, whether initiated manually or automatically, ensuring that incident information is consistently updated across platforms.
    • Efficient Incident Status Sync: Real-time synchronization of incident statuses between the two tools eliminates discrepancies and provides a unified view of incident progress.
    • Seamless Information Sharing: Notes and attachments can be seamlessly shared between ServiceNow and Squadcast, promoting collaboration and facilitating a comprehensive incident resolution process.
    • Unified Communication Channels: The integration enables the creation of incident-specific Slack channels from ServiceNow, ensuring that communication remains centralized and relevant.
    • Automated Value Assignment: Leveraging Squadcast's payload, the integration automates the assignment of values to incident fields, streamlining the process and aligning with Squadcast's tagging rules.
    • Trigger Manual Webhooks from ServiceNow: Easily trigger manual webhooks from ServiceNow to initiate specific actions in Squadcast, enhancing flexibility and enabling customized Incident Management workflows.
    • Seamless synchronization of users, services, and more: Manage users by exporting ServiceNow users to Squadcast. Align services by syncing Squadcast Services with ServiceNow Configuration Items and exporting ServiceNow configuration items as services. Achieve synchronized Escalation Policies and Squads with ServiceNow Assignment Groups. Enhance collaboration and flexibility by exporting/pushing ServiceNow Groups to Squadcast as Squads.
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Benefits of Squadcast ServiceNow Integration

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How to Setup Squadcast-ServiceNow Integration

    Prerequisites

    Before you embark on this integration journey, ensure that you meet the following prerequisites:

    • A ServiceNow subscription is a must-have.
    • You should be subscribed to Squadcast's Enterprise plan.
    • All necessary permissions in Squadcast equivalent to the account owner are required to configure the extension integration effectively.

    Step 1: Installing the Squadcast App in ServiceNow Marketplace

    Initiate the integration process by installing the Squadcast application from the ServiceNow marketplace. Once installed, access the application and open the “API Config Page” to kickstart the configuration.

    Step 2: Setting Up Integration User

    Integration User in Squadcast

    • Generate an API token for a user designated as the “Integration User” for this extension.
    • Ensure this user possesses all Squadcast org-level permissions, along with “Manage Team” and “Admin” access to the relevant teams.
    • It is recommended to create a dedicated user account in Squadcast for this purpose.
    • Once created, generate an API token for this user by navigating to Settings > API Token > Create New Token > Select the integration user > Generate Token.
    • Copy the generated “API token” and store it securely.

    Integration User in ServiceNow

    • Create a user account in ServiceNow dedicated to accessing this extension integration.
    • Note down the “username” and “password” of this user for validation and connection.

    Step 3: Setting up Squadcast

    • Navigate to Settings > Extensions > ServiceNow > Click on “Integrate.”
    • Enter the ServiceNow domain name (e.g., instance_name.servicenow.com).
    • Input the ServiceNow “username” and “password.”
    • Choose the preferred method for creating ServiceNow Incidents for Squadcast Incidents – either automatically or manually.
    • After entering all details, click on “Test Connection” to ensure correctness.
    • Upon successful testing, copy the “Integration Key” and store it securely.

    Step 4: Setting up ServiceNow

    Squadcast Details

    • In the ServiceNow API config page, enter the “API token” of the Squadcast user and the user’s name.
    • Input the “Integration Key” copied from Squadcast.
    • Click on “Test Connection” to verify the entered details.

    And there you have it – the initial setup for this bidirectional integration is now successfully completed. With this initial setup complete, there are numerous possibilities for what you can achieve. For further details on maximizing the potential of this integration, please refer to our documentation

    Conclusion

    In summary, the ServiceNow-Squadcast integration offers a seamless solution for Incident Management challenges. By bridging communication gaps, synchronizing workflows, and providing unified experiences, this collaboration boosts the effectiveness of your Incident Response Teams. Embrace this powerful integration to elevate your Incident Management capabilities and stay ahead in today's fast-paced environment. Give this new integration a spin with our 14 day free trial. If you encounter any issues or have questions, our support team is here to help.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    February 14, 2024
    February 14, 2024
    Share this post:
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    Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management

    Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management
    Feb 14, 2024
    Last Updated:
    Feb 14, 2024

    We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities. This integration facilitates seamless communication, synchronization of incidents, and an overall enhanced workflow between the two powerful platforms. 

    Let's delve into the details of this exciting collaboration.

    Challenges in Incident Management

    • Communication Gaps: Siloed communication channels can hinder the timely resolution of incidents.
    • Manual Data Entry: Manually updating incident information across platforms is time-consuming and error-prone.
    • Inconsistent Workflows: Varied workflows across tools can lead to confusion and delays in incident resolution.
    • Lack of Unified Experience: Users often grapple with different interfaces and functionalities between ServiceNow and Squadcast.

    How the Squadcast ServiceNow Integration Addresses these Challenges

    The Squadcast and ServiceNow collaboration is essential to ensure that incident-related information flows effortlessly, enabling teams to respond promptly and effectively. Here is how our ServiceNow Extension offers a comprehensive set of capabilities to optimize your Incident Management process:

    • Bidirectional Incident Creation: The integration allows for the creation of incidents in both Squadcast and ServiceNow, whether initiated manually or automatically, ensuring that incident information is consistently updated across platforms.
    • Efficient Incident Status Sync: Real-time synchronization of incident statuses between the two tools eliminates discrepancies and provides a unified view of incident progress.
    • Seamless Information Sharing: Notes and attachments can be seamlessly shared between ServiceNow and Squadcast, promoting collaboration and facilitating a comprehensive incident resolution process.
    • Unified Communication Channels: The integration enables the creation of incident-specific Slack channels from ServiceNow, ensuring that communication remains centralized and relevant.
    • Automated Value Assignment: Leveraging Squadcast's payload, the integration automates the assignment of values to incident fields, streamlining the process and aligning with Squadcast's tagging rules.
    • Trigger Manual Webhooks from ServiceNow: Easily trigger manual webhooks from ServiceNow to initiate specific actions in Squadcast, enhancing flexibility and enabling customized Incident Management workflows.
    • Seamless synchronization of users, services, and more: Manage users by exporting ServiceNow users to Squadcast. Align services by syncing Squadcast Services with ServiceNow Configuration Items and exporting ServiceNow configuration items as services. Achieve synchronized Escalation Policies and Squads with ServiceNow Assignment Groups. Enhance collaboration and flexibility by exporting/pushing ServiceNow Groups to Squadcast as Squads.
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Benefits of Squadcast ServiceNow Integration

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How to Setup Squadcast-ServiceNow Integration

    Prerequisites

    Before you embark on this integration journey, ensure that you meet the following prerequisites:

    • A ServiceNow subscription is a must-have.
    • You should be subscribed to Squadcast's Enterprise plan.
    • All necessary permissions in Squadcast equivalent to the account owner are required to configure the extension integration effectively.

    Step 1: Installing the Squadcast App in ServiceNow Marketplace

    Initiate the integration process by installing the Squadcast application from the ServiceNow marketplace. Once installed, access the application and open the “API Config Page” to kickstart the configuration.

    Step 2: Setting Up Integration User

    Integration User in Squadcast

    • Generate an API token for a user designated as the “Integration User” for this extension.
    • Ensure this user possesses all Squadcast org-level permissions, along with “Manage Team” and “Admin” access to the relevant teams.
    • It is recommended to create a dedicated user account in Squadcast for this purpose.
    • Once created, generate an API token for this user by navigating to Settings > API Token > Create New Token > Select the integration user > Generate Token.
    • Copy the generated “API token” and store it securely.

    Integration User in ServiceNow

    • Create a user account in ServiceNow dedicated to accessing this extension integration.
    • Note down the “username” and “password” of this user for validation and connection.

    Step 3: Setting up Squadcast

    • Navigate to Settings > Extensions > ServiceNow > Click on “Integrate.”
    • Enter the ServiceNow domain name (e.g., instance_name.servicenow.com).
    • Input the ServiceNow “username” and “password.”
    • Choose the preferred method for creating ServiceNow Incidents for Squadcast Incidents – either automatically or manually.
    • After entering all details, click on “Test Connection” to ensure correctness.
    • Upon successful testing, copy the “Integration Key” and store it securely.

    Step 4: Setting up ServiceNow

    Squadcast Details

    • In the ServiceNow API config page, enter the “API token” of the Squadcast user and the user’s name.
    • Input the “Integration Key” copied from Squadcast.
    • Click on “Test Connection” to verify the entered details.

    And there you have it – the initial setup for this bidirectional integration is now successfully completed. With this initial setup complete, there are numerous possibilities for what you can achieve. For further details on maximizing the potential of this integration, please refer to our documentation

    Conclusion

    In summary, the ServiceNow-Squadcast integration offers a seamless solution for Incident Management challenges. By bridging communication gaps, synchronizing workflows, and providing unified experiences, this collaboration boosts the effectiveness of your Incident Response Teams. Embrace this powerful integration to elevate your Incident Management capabilities and stay ahead in today's fast-paced environment. Give this new integration a spin with our 14 day free trial. If you encounter any issues or have questions, our support team is here to help.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    February 14, 2024
    February 14, 2024
    Share this post:

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    In this blog:
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      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
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      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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