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🚀 Squadcast’s new and improved analytics are here - offering instant visibility into your Incident Response and Alert Noise!
IT Service Management
Customer Support
Integrating

Salesforce Cloud

& Squadcast

Squadcast for Salesforce: Resolve CRM issues proactively and deliver top-notch customer service with real-time alerts.

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Salesforce CloudSquadcast
Salesforce Cloud
Integration Details
Integration Steps

To integrate Salesforce with Squadcast

  1. Navigate to Services -> Service Overview. Select/Search Service and expand accordion.
  2. In Alert Sources, click Add. Choose Salesforce Cloud. Copy Webhook URL. Click Add Alert Source -> Done.
  3. Create a Squadcast Webhook in Salesforce Cloud
  4. Download squadcastClass.apxc file
  5. In Salesforce Service Cloud, save the apex file in Developer Console
  6. Download squadcastTrigger.apxt file
  7. In Developer Console, insert downloaded file and webhook URL
  8. In Salesforce Cloud Setup: Add a new remote site and update the details.

Refer to our documentation for detailed steps

Salesforce Cloud
Salesforce Cloud
Key Features

Once your Integration is up & running:

  1. You can route detailed alerts into Squadcast, empowering proactive issue resolution and ensuring peak performance.
  2. Stay ahead of critical issues and deliver unparalleled customer satisfaction with real-time insights.
Salesforce Cloud
Salesforce Cloud
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Trusted By Global Businesses

starstarstarstarstar
"I liked how Squadcast helps our Incident Management procedure"
We have been using Squadcast for about 2 years, Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services. The implementation flow is very easy.
Read Review on G2
hossein
Hossein A
Site Reliability Engineer
starstarstarstarstar
"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
Read Review on G2
scott
Scott Q.
VP & CTO
starstarstarstarempty star
"Simplifies the incident management and reporting flow"
The free status page allows our Ops Engineers to quickly coordinate, update, report, and respond to customer concerns.
Read Review on G2
adam
Adam W
Lead Engineer
starstarstarstarempty star
"Squadcast helps us improve customer experience"
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
Read Review on G2
santiago
Santiago Agustín F.
Chief Information Security Officer
starstarstarstarhalf star
"Consistency for On-Call"
It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert.
Read Review on G2
curtis
Curtis N
Director Network Services
starstarstarstarempty star
"Good growing tool in an important sector"
Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
Read Review on G2
adam w
Adam W
Senior Product Operations Manager
starstarstarstarstar
"Incredible value, very reactive team and well maintained platform"
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!
Read Review on G2
dave
Dave L
CTO
starstarstarstarhalf star
"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.
Read Review on G2
Kadu B
Infrastructure Coordinator
starstarstarstarhalf star
"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.
Read Review on G2
Kadu B
Infrastructure Coordinator
starstarstarstarstar
"Squadcast rocks! A solution that is very flexible and tunable for our team"
Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts.
Read Review on G2
bruce
Bruce H
Founder and President
starstarstarstarstar
"Increase your support operations efficiency"
Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
Read Review on G2
chris
Chris A
Service Delivery Manager
starstarstarstarempty star
"Squadcast helps us improve customer experience"
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
Read Review on G2
santiago
Santiago Agustín F.
Chief Information Security Officer
starstarstarstarstar
"Our Ops teams love it!"
We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.
Read Review on G2
aashray
Aashray A
Senior Software Engineer
starstarstarstarstar
"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
Read Review on G2
scott
Scott Q.
VP & CTO
starstarstarstarstar
"Incredible value, very reactive team and well maintained platform"
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!
Read Review on G2
dave
Dave L
CTO
starstarstarstarempty star
"Simplifies the incident management and reporting flow"
The free status page allows our Ops Engineers to quickly coordinate, update, report, and respond to customer concerns.
Read Review on G2
adam
Adam W
Lead Engineer
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