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IT Service Management
Customer Support
Integrating

ServiceNow

& Squadcast

This integration enables advanced incident management and reliability automation by connecting Squadcast with ServiceNow. It facilitates a bi-directional workflow that automates the creation, synchronization, and resolution of incidents across both platforms, streamlining operations for IT and DevOps teams. With features like real-time incident synchronization, user and role mapping, and automated rule-based field mapping, teams can maintain consistency, align user information and permissions, and reduce manual data entry.

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ServiceNowSquadcast
ServiceNow
Integration Details
Integration Steps

Incident Synchronization

Ensures real-time syncing of incidents and notes between Squadcast and ServiceNow, maintaining data consistency and eliminating manual duplication.

ServiceNow
ServiceNow
Key Features

User and Role Mapping

Aligns users and roles between both platforms to keep user information and permissions consistent, enhancing security and operational efficiency.

ServiceNow
ServiceNow
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Trusted By Global Businesses

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"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.
Read Review on G2
Kadu B
Infrastructure Coordinator
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"Consistency for On-Call"
It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert.
Read Review on G2
curtis
Curtis N
Director Network Services
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"Increase your support operations efficiency"
Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
Read Review on G2
chris
Chris A
Service Delivery Manager
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"Squadcast helps us improve customer experience"
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
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santiago
Santiago Agustín F.
Chief Information Security Officer
starstarstarstarhalf star
"Simple tool for SRE planing and bundling alerts."
Squadcast is simple and powerful. It was easy to set it up, and you have multiple alert sources. Also, planing the SRE on call is easy and intuitive. Additionally, the free plan has many options to test.
Read Review on G2
adrian
Adriaan W
Tutor & Wissenschaftliche Hilfskraft
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"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
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scott
Scott Q.
VP & CTO
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"Incredible value, very reactive team and well maintained platform"
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!
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dave
Dave L
CTO
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"I liked how Squadcast helps our Incident Management procedure"
We have been using Squadcast for about 2 years, Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services. The implementation flow is very easy.
Read Review on G2
hossein
Hossein A
Site Reliability Engineer
Over 500 Global Businesses Choose Squadcast for its Simplicity & End-to-End Incident Management Capabilities
charter
redis
udaan
See how
ServiceNow
Works with Squadcast
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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