Practical Guide On SLAs and SLOs

What’s Inside?

Ever felt like you're walking through a maze when dealing with SLAs (Service Level Agreements), SLOs (Service Level Objectives), and SLIs (Service Level Indicators)? We get it—it can be complex, as these metrics are about service reliability and user satisfaction. But here's the good news: hitting the sweet spot between product development and operational efficiency doesn't have to be a wild goose chase. It's all about setting those measurable, concrete reliability targets for a top-notch user experience.

And that's where our latest ebook comes in: "Practical Guide on SLAs and SLOs" – a guide for the intricate domain of service metrics.

Here's a teaser of what's inside:

Introduction to the nitty-gritty of service reliability metrics
A deep dive into the ABCs of SLAs, SLOs, and SLIs.
Real-Life Application – The Internet Service Provider Case Study
Pro tips and best practices to make SLAs and SLOs your allies

Get it in your inbox

Thank you! Your submission has been received. The e-book will be sent to your inbox within the next 48 hours.

Oops! Something went wrong while submitting the form. Please try again.

Trusted By Global Businesses

"Modern on call tool to squads"

Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.

Read Review on G2

Kadu B

Infrastructure Coordinator

"Good growing tool in an important sector"

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Read Review on G2

Adam W

Senior Product Operations Manager

"Increase your support operations efficiency"

Read Review on G2

Chris A

Service Delivery Manager

"Squadcast helps us improve customer experience"

The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price

Read Review on G2

Santiago Agustín F.

Chief Information Security Officer

"Our Ops teams love it!"

We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.

Read Review on G2

Aashray A

Senior Software Engineer

"Squadcast is a good tool for critical alerting"

Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.

Read Review on G2

Scott Q.

VP & CTO

"Incredible value, very reactive team and well maintained platform"

It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!

Read Review on G2

Dave L

CTO

"I liked how Squadcast helps our Incident Management procedure"

We have been using Squadcast for about 2 years, Squadcast has a very user-friendly UI and a very responsible customer support team, It has a wide variety of features and is easy to connect to other services. The implementation flow is very easy.

Read Review on G2

Hossein A

Site Reliability Engineer

Explore Squadcast Noise Reduction. Book a Personalized Demo.

Start For Free Now Schedule a 1:1 Demo

Resources

Locate Product Documentation, access Case Studies, Product Updates, and more.
Hang out with our awesome developer community!

Explore Squadcast

Our platform seamlessly integrates incident management, On-Call scheduling, and performance monitoring with real-time analytics. Designed to enhance your workflows, it simplifies collaboration and boosts efficiency. Discover our comprehensive set of tools, designed for developers and engineering teams.

What’s Inside?

Here's a teaser of what's inside:

Trusted By Global Businesses

Explore Squadcast

Service Catalog

Enhanced Collaboration

Enterprise Grade Incident Management