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Privacy Policy

Squadcast, Inc. (“Squadcast” or “we” or “our”) provides a number of “Services” through our cloud based application and platform for Incident response orchestration, alert management, Incident tracking, Incident resolution automation and any related analytics, provided by means of a software via https://www.squadcast.com (or at such other URL as Squadcast may designate from time to time), that includes but is not limited to any related application programming interfaces (API), interactive discussion areas, customer accounts and profiles, mobile applications, and other related components thereof, on an individual and collective basis (“Services” or “Service”). We have prepared this Privacy Policy to describe to you our practices regarding the use of information and other data that we collect from our website at https://squadcast.com (“Website”) and through our Services. For the purpose of this Privacy Policy: (i) “Personally Identifiable Information” or “PII” means information that can be used on its own or in combination with other information to identify or contact you, your Users, or your Contact Persons, such as name, phone number and/or e-mail address and (ii) “Anonymous Information,” means information that is not associated with or linked to your PII and does not permit the identification of individual persons.

User Consent

By using our website, submitting or making available information through our Website or Services as described below, you agree to the Terms of Service posted by us on https://squadcast.com/terms and the terms of this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. In connection with providing Services, Squadcast acts as a data processor, not a data controller. This means that Squadcast follows your instructions as to how to use your PII. While we primarily process your data on servers located in the United States, your data may also be processed in the country in which it was collected and in other countries if necessary to do so as part of the Services. The laws in such other countries regarding the use and processing of data may be more or less stringent than the laws in the United States or your country. For example, when an alarm trigger set by you occurs, the Services will automatically retrieve the Contact Information supplied by you and use the method(s) you established to contact the applicable Contact Person. This will require telephoning or sending an email or SMS message or using other means to contact such Contact Person wherever they are located, which may not be the United States or your home country. Of necessity this means PII will be transmitted in or through the networks, servers, telephone system and so forth in the country where the Contact Person is located. You consent, and hereby authorize and assume responsibility, for Squadcast to use your data in this manner as part of offering the Services.

What Data We Collect

  1. Information Provided by Visitors: If you visit our Website or use our Services, we may collect PII from you, including, but not limited to, first and last name, organization name, e-mail address and password if you decide to register to receive information, schedule a demo, or create an account to use the Services. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. we will collect any information you voluntarily provide, and we may also request optional information to support your use of our services, such as your year of birth, gender and other demographic information. We collect information in the form of the content that you submit during your use of our services, such as photos, comments, ratings and other information you choose to submit. We may also collect information about you and your friends, from any social network you may have connected from, in order to provide you with a more personalized experience. We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, “Partners”) or other third parties. We may associate this information with the other Personal Information we have collected about you. For instance, we may collect your user ID or profile information from third party sources in order to deliver a better experience of our products/services. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and all related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Squadcast community.
  2. Information that We may Collect via Technological Means: Our servers (which may be hosted by a third-party service provider) may collect data from you, such as browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. For example, we, or our service providers, may track your IP Address when you access our services to assist with ad targeting. Like most Internet services, we automatically gather this data and store it in log files each time you visit our website or access your account on our network. We may also directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual User. We also use various technical mechanisms such as cookies, pixels, clear GIFS and so forth to monitor how you are using our website and Services. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may link the information we store in cookies or through other mechanisms to the personally identifiable information you submit while on our site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent cookies can be removed by following Internet browser help file directions. You can also disable all cookies on your Internet browser. If you choose to disable cookies, some areas of our website may not work properly. The use of cookies and other mechanisms by our partners, affiliates or service providers is not covered by our privacy statement as we do not have access or control over them.
  3. Information that we may collect from our Customers: If you decide to purchase the Services and become a Squadcast customer (“Customer”), we will need to collect additional information from you.First, we – or our third-party credit card or payment processor on our behalf – will collect your payment information, such as a credit card number or account information. All of this is your PII. Second, you will need to set up your profile to be able to use the Services. This includes, among other things, telling us how to contact you or your organization when faults are detected by the organization’s monitoring tools, creating accounts for the on-call engineers on your team, and allowing permission to access information relevant to your account available from other tools you use. You will be able to set up your preferred contact methods (e.g., phone, SMS, email and/or push notifications) and you will be required to provide the applicable contact information (“Contact Information”), parts of which will also be PII. If you or your Users are supplying PII for Contact Persons, your represent and warrant that you have the right to provide such information.

How We Use the Data We Collect

We use PII for two basic purposes: to provide and improve the Website and to provide and improve the Services. In particular, we use Contact Information to send alerts to Customers in accordance with the Customer’s notification rules and schedule. We may also use PII to facilitate the creation of and secure your account on our network; identify you as a User in our system; provide improved administration of our Website and Services; improve the quality of experience when you interact with our Website and Services; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Services and related services and for other marketing purposes of Squadcast, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback. We may also analyze request and usage patterns so that we may enhance the content of the Website and Services or improve their respective functionalities, or for other business purposes. We may use and display your full name and email address when you send an email notification to a friend through Squadcast or any other tool from which you have connected to Squadcast (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from any other application/tool/website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. However, you may indicate your preference at any time to stop receiving further promotional communications.

When We May Disclose Data

We may share your data with third parties as part of providing the Services. This will include, among other things, to provide technical support, to process payments, and to contact your organization when an alarm is triggered. Third parties may include, among others, payment processors, technical support organizations, server and network hosts, telephone and messaging operators, and other telecommunications organizations. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. Regardless of any choices you make regarding your PII (as described below), we may disclose PII if it is believed in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants; or (b) protect or defend the rights or property of Squadcast or users of the Services or related services. We may also share any information collected under this Privacy Policy in connection with any merger, sale of assets, financing, acquisition, or in any other situation where used information may be disclosed or transferred as one of our business assets, provided that the new provider has agreed to data privacy standards no less stringent than our own. We may share aggregate or anonymous data (including personal data that has been stripped of personally identifying characteristics) with third parties as part of providing our Service. Except as otherwise stated in this policy, we do not sell, trade, share, or rent the PII collected from our Services or the Website to third parties other than as outlined in this policy, unless you ask or authorize us to do so. We may in the future share some or all of your information with any subsidiaries, joint ventures, or other companies under a common control, in which case we will require them to honor this Privacy Policy. You understand that when you use Squadcast, certain information you post or provide through Squadcast, such as your name, profile, comments, posts and ratings, may be shared with other users and posted on publicly available portions of Squadcast, including without limitation, chat rooms, bulletin and message boards, along with other public forums. If you provide feedback to us, we may use and disclose such feedback for any purpose, along with any associated Personal Information. We will collect any information contained in such feedback but will treat the Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any email we receive becomes our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Squadcast, this information may become publicly available and may be collected and used by others, including people outside the Squadcast community. We will not have any obligations with respect to any information that you post to parts of Squadcast available to others, and recommend that you use caution when giving out personal information to others in public forums online or otherwise. You expressly consent to the sharing of your PII as described in this Privacy Policy.

Your Choices: We offer you choices regarding the collection, use, and sharing of your PII

  1. Opt-Out: We may periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” (either through your account or by following the unsubscribe instructions provided in the e-mail you receive). Notwithstanding your indicated preferences, when applicable we will send you notices of any updates to our Terms of Service, this Privacy Policy, and other communications that directly affect your status as a user of our site or Services. Despite your indicated email preferences, we may send you administrative emails regarding Squadcast, including, for example, administrative confirmations, and notices of updates to our Privacy Policy if we choose to provide such notices to you in this manner.
  2. By You. You agree to defend, indemnify and hold Squadcast, Inc. harmless from and against all claims, losses and damages, suits, government investigations, fines, actions, damages, settlements, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) for any breach of your representations, warranties and covenants set forth in these terms.
  3. Ability to Edit or Delete Personal Information: You may edit any of your PII in your account, including Contact Information (and/or notification rules), by editing your profile. You may also request that we delete your account information by sending an email to help@squadcast.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to such requests within 30 days. When we delete or edit account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Processed under the Direction of Customers

As described above, Squadcast processes Contact Information under the direction of the applicable Squadcast Customer (data controller) and has no direct relationship with the individuals (e.g., Devops Personnel) whose personal data it processes. Any individual who seeks access, or who seeks to edit or delete inaccurate Contact Information should direct his or her query to the applicable customer. It is the customer’s responsibility to edit or delete (or have edited or deleted) such Contact Information as set forth above.

Security of Your Data

Squadcast is committed to protecting the security of your PII. We use a variety of industry-standard security technologies and procedures to help protect your PII from unauthorized access, use, or disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Squadcast cannot fully eliminate security risks associated with PII and mistakes and security breaches may happen. If you have any questions about security on our Website, you can contact us at the information below.

Links to Third Party Sites

Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including PII, from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any other website you visit.

Right to Information

You may request and obtain from us once a year, free of charge, certain information about the PII (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of PII that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you would like to make such a request, please submit your request in writing to support@squadcast.com.

Compliance

Because we value your privacy, we will take any necessary precautions, to the best of our ability, to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent, unless as otherwise explicitly stated in this Privacy Policy. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page. We are also in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not intentionally collect any information or PII from anyone under 13 years of age. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet. By using Squadcast, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use our services.

Contact Information

Squadcast welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at support@squadcast.com

Changes to This Privacy Policy

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you of the changes, thirty (30) calendar days following our posting of notice of the changes on our site, or the date that you accept the changes (e.g., by clicking an “I Accept” button or similar means). These changes will be effective immediately for new users of our website, Services or related services. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. If you object to any such changes, you must cease using Squadcast. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

Your privacy is of the utmost importance to Squadcast, Inc. (“Squadcast” or “we”) and we take our obligations regarding your privacy seriously and we are continuously working to improve our practices.

We have developed this Privacy Policy to describe how we collect, use and disclose your personally identifiable information (“PII” or “personal data“) when you access or use our website at https://www.squadcast.com (“Website“), our SRE based Software-as-a-Service Information Technology on-call schedule management, alerting, and incident tracking services (“Services“) and any mobile application that we operate and which includes a link to this policy (“Apps“). Our Website, Services and Apps are collectively referred to in this Privacy Policy as our “Online Services”.

This Privacy Policy is incorporated into, and considered a part of, Squadcast, Inc.’s Service Terms of Use, currently located at https://squadcast.com/terms

1. Consent

This section does not apply if you are based in the EEA, Switzerland or UK. By using our Online Services, you agree to the terms and conditions contained in this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. If you do not agree to any of these terms and conditions, or approve of Squadcast’s data practices as explained herein, then you should immediately cease all use of our Online Services. To the fullest extent permitted by applicable law, you agree that any dispute over privacy or the terms contained in this Privacy Policy and Terms of Use, or any other agreement we have with you, will be governed by the laws of the state of California.

2. What Data We Collect

Squadcast collects the following types of PII:

  1. Information Provided by Website Visitors:

    If you decide to sign up for information from us, schedule a demo, or create an account to use the Service, Squadcast may collect the following PII from you: (1) first and last name, (2) organization name, (3) email address, and (4) phone. If you provide us with feedback or contact us via email, we will collect your name and email address, as well as any other content or information included in or attached to your email, in order to send you a reply. If you purchase services or products from us, we will also collect payment account and other financial information.

    We may combine the information we collect directly from you with information we obtain from public sources, partners, and other third parties and use such combined information in accordance with this Privacy Policy.
  2. Information We May Collect via Technological Means:

    Our servers, which may be hosted by a third-party service provider, may collect certain technical data about your device and software, including your browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a time stamp of your visit. We automatically gather this data and store it in log files each time you visit our website or access your account on our network. Unless you have provided PII in connection with your use of the Online Services, such technical data cannot reasonably be used to identify you.  We may also directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends in connection with the Online Services. We collect and use this analytics information in aggregate form such that it cannot reasonably be used to identify any particular individual user.
  3. Cookies, web beacons and other tracking technologies:

    We use various technical mechanisms such as cookies, web beacons and similar tracking technologies to monitor how users use our Online Services. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. “Web beacons” refer to various tracking technologies used to check whether you have accessed some content on our Online Services. We use cookies for the following purposes, specifically:

    Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

    Functional Cookies: These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

    Targeting Cookies: These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

    Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

We may link the information we store in cookies or through other mechanisms to the PII you submit while using our Online Services. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Online Services. You can remove persistent cookies at any time by following the directions in the “Help” section of your Internet browser. You can also disable all cookies on your Internet browser. For details, see www.aboutcookies.org. If you choose to disable cookies, be advised that some components of our Online Services may not work properly.

Our partners, affiliates and other service providers may use cookies and other technologies to improve the quality of your experience when you interact with our Online Services and to deliver or target advertising. We may receive reports based on the use of certain technologies by these companies on an individual and aggregated basis.

d. Information Gathered From Your Mobile Device:

When you download and use our Apps, we automatically collect information on the type of mobile device you use and operating system version. We do not ask for, access or track any specific location information from your mobile device at any time while downloading or using Apps, but we may infer your general geographic location based on your IP address. Our Apps may send push notifications. If you no longer wish to receive such push notifications, please turn them off at the device level.

3. How We Use the Data We Collect

In summary, we use your PII to respond to your requests, provide, secure and enhance the Online Services, and comply with our legal obligations. In particular, Squadcast uses your PII for the following purposes as necessary and as permitted by applicable law:

  1. Facilitate the creation of and secure your account on our Online Services;
  2. Identify you as a user of our Online Services;
  3. Provide and administer your use of the Online Services;
  4. Personalize and improve the quality of your experience when you interact with our Online Services;
  5. Send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created;
  6. Send you administrative e-mail notifications, such as security or support and maintenance messages;
  7. Respond to your inquiries and requests;
  8. Provide you with hardcopy or electronic newsletters, or surveys;
  9. Determine which of our products and services may be of interest to you or your business;
  10. Send you information about upgrades and special offers related to our Online Services;
  11. Contact you for demo or marketing purposes.
  12. Send you Call, SMS, Email & Phone notifications as part of providing our services.
  13. Comply with applicable laws and regulatory requirements;
  14. Respond to lawful requests, court orders and legal process; and
  15. Protect our legal interests or those with whom we do business.

We may generate reports that contain aggregate data about usage of our Online Services and similar topics. In such instances, we use aggregate data that cannot be used to reasonably identify any individual and which contains no PII.

4. Information Sharing and Disclosure

To the extent permitted by applicable law, Squadcast may disclose your PII in the following circumstances:

  1. Service Providers:

    We may engage our affiliates or third-party companies or individuals to support us in connection with the purposes listed above, such as to provide IT services, process payments or contact users where an alert is triggered.
  2. Law Enforcement:

    It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Squadcast to disclose your PII. We may also disclose your PII if we determine disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
  3. Business Transfer:

    We may share your PII if Squadcast engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Squadcast’s assets, financing acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

5. How We Protect Your Data – Security

We are committed to protecting the security of information received via the Online Services, including PII. We provide reasonable and appropriate administrative, technical, and physical security controls to protect your PII from unauthorized access, use, or disclosure. For example, we use secure socket layer technology (SSL/TLS) in connection with our Online Services. We also require you to enter a password to access your account information. Please do not disclose your account password to anyone else. Despite our efforts, no security controls are 100% risk-free, and Squadcast does not warrant or guarantee that your PII will be secure in all circumstances.

6. Your Data, Your Choice

  1. Opt-Out:

    We offer you choices regarding the collection, use, and sharing of your PII. Where permitted by applicable law, we will periodically send you free newsletters and e-mails that directly promote the use of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy.
  2. Ability to Edit or Delete Your Personal Information:

    You may edit any of your PII in your account on the Online Services, including contact information and/or notification settings, by editing your account profile. You may also request that we delete your account information by sending an email to support@squadcast.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Squadcast will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  3. Information Processed Under the Direction of Customers:

    If an organization has registered for the Services (a “Customer“) and your PII has been collected by Squadcast as a result of such organization’s use of the Services, Squadcast collects and processes any such PII of yours under the directions of the relevant Customer. If these circumstances apply to you and you wish to access, edit, delete or exercise any rights you may have under applicable data protection laws with respect to any PII that we have collected about you, please direct your query to the relevant Customer as this may expedite the completion of your request. We nevertheless provide reasonable assistance to our Customers to give effect to data subject rights as appropriate and required by applicable laws.

7. Links to Third-Party Sites

Our provision of a link to any website or location outside of the Online Services is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including PII, from you.  Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any other website you visit.

8. EU-US Privacy Shield and Swiss-US Privacy Shield

  1. Squadcast complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, UK and Switzerland, to the United States. Squadcast has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
  2. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Squadcast is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
  3. If you have an unresolved privacy complaint, please contact your European / Swiss Data Protection authorities for Dispute Resolution. If you are located in the EEA, UK or Switzerland and have exhausted all other means to resolve your concern regarding a potential violation of Squadcast’s obligations under the relevant Privacy Shield Principles, you may seek resolution via binding arbitration.

9. Geography specific provisions

A. GDPR

Scope:
This GDPR Privacy Statement is relevant to any individual located in the European Economic Area, United Kingdom and Switzerland, who uses or visits Squadcast’s Online Services where these services directly link to this GDPR Privacy Statement.

This GDPR Privacy Statement does not cover any other data collection or processing, including, without limitation, through other Squadcast websites or online services that do not display a direct link to this GDPR Privacy Statement, or through third-party websites.

GDPR Privacy Statement

European Union Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“EU GDPR“), requires Squadcast to provide additional and different information about its data processing practices to data subjects in the European Economic Area (“EEA“). If you are accessing the Online Services from a member state of the EEA, UK & Switzerland, this GDPR Privacy Statement applies to you.

Squadcast, Inc., 3260 Hillview Avenue, Palo Alto, CA 94304, is the data processor and can be contacted at support@squadcast.com.

Legal Basis of Processing

In general, the legal basis for Squadcast’s processing of your personal data in connection with the Online Services is Article 6(1)(b) of the EU GDPR, which allows processing of personal data as necessary for the performance of a contract. When you access, use or register for our Online Services, you form a contract with us based on the applicable terms of use or terms of service, and Squadcast needs to process your personal data to provide the requested Online Services.

As exceptions, Squadcast relies on your consent with respect to cookies that are not strictly necessary and direct marketing emails per Article 6(1)(a) of the EU GDPR; and pursues legitimate interests under Article 6(1)(f) of the EU GDPR with respect to situations where Squadcast needs to process your personal data to comply with applicable laws (as a U.S.-based company, Squadcast is subject to U.S. laws and must comply with them) or processes your personal data to improve our business and Online Services.

Personal Data Transfers outside of the EEA, UK & Switzerland

Squadcast may transmit some of your personal data to a country where the data protection laws may not provide a level of protection equivalent to the laws in your jurisdiction, including the United States. As required by applicable law, Squadcast, Inc. will provide an adequate level of protection for your personal data using various means, including, where appropriate:

  1. relying on a formal decision by the European Commission that a certain country ensures an adequate level of protection for personal data (a full list of such decisions may be accessed online here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm);
  2. entering into appropriate data transfer agreements based on language approved by the European Commission, such as the Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC), which are available upon request at support@squadcast.com.
  3. implementing appropriate physical, technical and organizational security measures to protect Personal Data against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing; and
  4. taking other measures to provide an adequate level of data protection in accordance with applicable law.

Any onward transfer is subject to appropriate onward transfer requirements as required by applicable law.

Data Retention

Squadcast keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.

Data Subject Rights

You have a right to request from Squadcast access to and rectification or erasure of your personal data or restriction of processing concerning you, as well as the right to data portability under the EU GDPR. You also have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data. In general, you have the right to object to our processing of your personal data for direct marketing purposes. If you have a right to object and you exercise this right, your personal data will no longer be processed for such purposes by us. You can exercise such rights by accessing the information in your account, by emailing support@squadcast.com.

If you have provided consent for cookies that are not strictly necessary, direct marketing emails or other data processing based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You have the right to lodge a complaint with a supervisory authority.

Your Choices

You are not required to provide any personal data to Squadcast but if you do not provide any personal data to Squadcast, you cannot use the Online Services. You can use the Online Services without consenting to cookies that are not strictly necessary or direct marketing emails; the only consequence is that our Online Services will be less tailored to you or you will not receive our marketing emails.

Profiling

Squadcast does not use in connection with the Online Services automated decision-making, including profiling, in a way that produces legal effects concerning you or which significantly affects you.

B. CCPA

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

a. How We Source, Use, and Disclose Information for Business Purposes

The following chart details the categories of personal information we collect, the sources of such personal information, and how we use and share such information for business purposes.

Categories of Personal Information Collected
Sources of Personal Information
Purposes for Use of Personal Information (see “How We Use the Data We Collect” for more information)
Disclosures of Personal Information for Business Purposes (see “Information Sharing and Disclosure” for more information)
Contact information (e.g., name, email address, phone number)
  1. You
  2. Public Sources
  3. Data Resellers
  4. Partners
  1. Provide the services and customer service
  2. Communicate with you
  3. Analyze use of and personalize the services
  4. Improve the services
  5. Provide security, prevent fraud, and for de-bugging
  6. Comply with legal requirements
  1. Service providers
  2. Law enforcement in the event of a lawful request
  3. With entities in the event of a business transaction
  4. With your consent
Financial and transactional information (e.g., payment account information and purchase history)
  1. You
  2. Payment. Processors
  1. Provide the services and customer service
  2. Facilitate your payment
  3. Communicate with you
  4. Analyze use of and personalize the services
  5. Improve the services
  6. Provide security, prevent fraud, and for de-bugging
  7. Comply with legal requirements
  1. Service providers
  2. Payment processors
  3. Law enforcement in the event of a lawful request
  4. With entities in the event of a business transaction
  5. With your consent
Login information (e.g., your account name and password)
  1. You
  1. Provide the services and customer service
  2. Provide security, prevent fraud, and for de-bugging
  3. Comply with legal requirements
  1. Service providers
  2. Law enforcement in the event of a lawful request
  3. With entities in the event of a business transaction
  4. With your consent
Device and online identifier information (e.g., IP address, browser type, operating system, general location inferred from IP address, and similar information)
  1. You, through your device
  1. Provide the services and customer service
  2. Analyze use of and personalize the services
  3. Improve the services
  4. Provide security, prevent fraud, and for de-bugging
  5. Comply with legal requirements
  1. Service providers
  2. Law enforcement in the event of a lawful request
  3. With entities in the event of a business transaction
  4. With your consent
Service usage information (e.g., the dates and times you use the services, how you use the services, and the content you interact with on the services)
  1. You, through your device
  1. Provide the services and customer service
  2. Analyze use of and personalize the services
  3. Improve the services
  4. Provide security, prevent fraud, and for de-bugging
  5. Comply with legal requirements
  1. Service providers
  2. Law enforcement in the event of a lawful request
  3. With entities in the event of a business transaction
  4. With your consent

b.  Your California Privacy Rights

If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:

  1. Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
  2. Provide access to and/or a copy of certain personal information we hold about you.
  3. Delete certain personal information we have about you.
  4. Provide you with information about the financial incentives that we offer to you, if any.

The CCPA further provides you with the right not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide our services to you. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for verification information so that we can match at least two verification points with information we maintain in our files about you. If we are unable to verify you through this method, we shall have the right, but not the obligation, to request additional information from you.

Please also note that if your personal information has been collected by Squadcast as a result of a Customer’s (as defined above) use of our services, Squadcast collects and maintains your personal information under the directions of the relevant Customer. If these circumstances apply to you and you wish to access or delete any personal information that we have collected about you, please direct your query to the relevant Customer as this may expedite the completion of your request. We nevertheless provide reasonable assistance to our Customers to give effect to consumer choices as appropriate and required by applicable laws.

If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a California consumer’s behalf, please contact us at support@squadcast.com.

The CCPA provides certain rights if a company “sells” personal information, as such term is defined under the CCPA.  We do not engage in activities that would be considered “sales” under the CCPA.

Shine the Light Disclosure: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

C. Nevada Privacy Law

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person or that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident and you have purchased products or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at support@squadcast.com. Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

10. Information about Children

Our Online Services are not intended for use or access by children or minors. Squadcast does not knowingly collect or solicit information from anyone under the age of thirteen (13). If you believe Squadcast has inadvertently collected information about a child under the age of thirteen (13), please contact us at support@squadcast.com immediately using the contact information below.

11. Changes to Our Privacy Policy

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you of the changes, thirty (30) calendar days following our posting of notice of the changes on our site, or the date that you accept the changes (e.g., by clicking an “I Accept” button or similar means). These changes will be effective immediately for new users of our website, Services or related services. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. If you object to any such changes, you must cease using Squadcast. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

12. Contact Us

Thanks for reading our Privacy Policy. Squadcast welcomes your comments, questions, and concerns regarding our Privacy Policy. Please contact us at support@squadcast.com or at our mailing address below:

Squadcast, Inc.
3260, Hillview Avenue
Palo Alto, CA 94304 USA

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