Virtual War Rooms for Collaboration on Incident Response

Bring all responders together from multiple channels like web, mobile and Slack to collaborate for incident resolution.

Incident Timelines

View every incident activity on a timeline and know all the details at a glance.

Mobile War Rooms

Use Squadcast’s Android and iOS apps to give mobility to your incident response.

Extend Slack for ChatOps

Ack, Resolve and more within Slack using Squadcast’s bidirectional Slack integration. Get real-time Sync between a dedicates Slack channel for response and the Virtual War Rooms for the incident.

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Our Product Roadmap is now public. Check it out here!

SRE Tools

Upgrade your incident management process using tools designed for SRE best practices. See how our SRE tools can help your team deliver flawless user experiences.
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A single view of your system health

Track SLIs to keep your SLOs Healthy
Inspect SLOs on a Dashboard
Use Automated Actions to reduce Toil
Collaborate with your team for Faster Resolution
Bring Mobility to your Incident Response
Track SLIs to keep your SLOs Healthy
Squadcast allows you to track Service Level Indicators (SLIs) like latency and status code. Set custom thresholds to get notified when breached.
Inspect SLOs on a Dashboard
See all your configured SLOs on a single dashboard. Analyze breaches instantly with a quick snapshot of SLIs.
Use Automated Actions to reduce Toil
Take automated actions for faster incident resolutions without leaving Squadcast. Get the capability of delegating incident response to non-subject matter experts.
Collaborate with your team for Faster Resolution
Use virtual incident war rooms on Squadcast to get the right responders virtually in one place for collaboration. Make operations transparent by providing complete information on the incident response.
Bring Mobility to your Incident Response
Allow responders to view schedules, incidents, and collaborate on the go. Squadcast simplifies mobile incident management with a clean and simple UI.
Exploratory Dashboard
View distribution of Incidents across status and based on the Incident statuses like Triggered, Acknowledged, Resolved and Suppressed.
MTTA & MTTR Analysis
Analyze the MTTA & MTTR Analysis, for the whole organisation over the selected time period. Quickly understand the volume of alerts your organisation has handled over a specified period of time, and the corresponding MTTA (mean-time-to-acknowledge) and MTTR (mean-time-to resolve). Visualize how these metrics are trending over time and drill down into areas of improvement based on which alerts require more time and attention.
Understand user and team productivitiness
Visualize and analyse the distribution of Incidents across services for a specified period of time along with the status of each service, individual or the organisation as a whole. Drill down into areas of improvement and drive better review meetings to understand the impact on customers,business and people.
Auto Recorded Incident Timeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when.
Exportable Incident Timelines
Export Incident timelines into easily readable PDF or marked down version.
What our customers have to say
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Dave Lechasseur
CTO, Foneco
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Yaniv Yalda
Head of Data & Security,
iPro
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
What our customers have to say
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Dave Lechasseur
CTO, Foneco
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data & Security, iPro
Squadcast is an Incident Management Platform with the SRE DNA
We provide tools for SRE, incident response automation, on-call, and much more.
On-Call Management
Deduplication and Tagging
Incident Timeline
Noise Reduction
Status Pages
In-Depth Analytics
On-call Scheduling and Rotations
Squads
SCM Integrations for Dynamic Squads
Escalation Policies
Schedule Overrides
Create a periodic or customized On-Call schedule and rotations with ease.
Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency, high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.
Create a Smart Squad by adding a code repository to the squad, to dynamically add team members who have made a change to the code repository. This feature is only possible after integrating SCM tools like Github.
Set policies to auto-escalate incidents to the right individual or team.
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
On-call Scheduling and Rotations
Create a periodic or customized On-Call schedule and rotations with ease.
Squads
Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency, high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.
SCM Integrations for Dynamic Squads
Create a Smart Squad by adding a code repository to the squad, to dynamically add team members who have made a change to the code repository. This feature is only possible after integrating SCM tools like Github.
Escalation Policies
Set policies to auto-escalate incidents to the right individual or team.
Schedule Overrides
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
Alert Deduplication
Event Tagging
Rule Based Suppression
Multiple Alert Sources for one Service
Alert deduplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.
Avoid Alert Fatigue with Suppression Rules. Set suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Alert Deduplication
Alert deduplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Event Tagging
Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.
Rule Based Suppression
Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Multiple Alert Sources for one Service
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Auto Recorded Incident Timeline
Incident Postmortem
MTTA/MTTR Performance Report
Analytics
Exportable Incident Timelines
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when.
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
You can see the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Export Incident timelines into easily readable PDF or marked down version
Auto Recorded Incident Timeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when.
Incident Postmortem
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
MTTA/MTTR Performance Report
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Analytics
You can see the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Exportable Incident Timelines
Export Incident timelines into easily readable PDF or marked down version
Rule Based Suppression
Service Maintenance Windows
Alert Deduplication
Multiple Alert Sources for one Service
Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.
Alert de-duplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Rule Based Suppression
Avoid Alert Fatigue with Suppression Rules. Set suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Service Maintenance Windows
Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.
Alert Deduplication
Alert de-duplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Multiple Alert Sources for one Service
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Public Status Page
Private Status Page
You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast. Customers can subscribe to real-time updates.
You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.
Public Status Page
You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast. Customers can subscribe to real-time updates.
Private Status Page
You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.
Analytics
Incident Postmortem
MTTA/MTTR Performance Report
Auto Recorded Incident Timeline
Exportable Incident Timelines
View the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when
Export Incident timelines into easily readable PDF or marked down version
Analytics
You can see the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Incident Postmortem
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
MTTA/MTTR Performance Report
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Auto Recorded Incident Timeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when
Exportable Incident Timelines
Export Incident timelines into easily readable PDF or marked down version
Plays well with your tech stack
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log
management, error tracking, ITSM and so on.
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log management, error tracking, ITSM and so on.
See Squadcast in Action
Provide your teams with our SRE tools to achieve faster incident resolution times.
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Copyright © Squadcast Inc. 2017-2020
Our Product Roadmap is now public. Check it out here!