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Incident Management Tools
Squadcast helps companies combine their Incident Management and Incident Response workflows into a single platform. With over 200+ native integrations with monitoring tools, get a single-pane view into the health of your infrastructure and services. Squadcast’s spectrum of features covers On-Call Scheduling, Escalation policies and SRE features such as Runbooks, Postmortems, Status pages and SLO tracker.
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Complete Incident Management tool suite
On-Call Scheduling and Rotations
Manage your On-Call rotations easily with the ability to create custom rotations or easily override schedules when needed. Export your schedules to the calendar of your choice so that you’re continually updated on your On-Call roster. Pause a schedule as and when needed or clone a schedule to save time on creating a schedule from scratch.
Escalation Policies
Optimize incident response with effective escalation policies - Connect services to on-call schedules and ensure timely notifications. Streamline incident escalation for efficient resolution. Use round-robin escalations to equally distribute incidents and also reduce incident response time in the case of concurrent incidents.
Schedule Overrides
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
All Incidents Dashboard
With the Incidents Dashboard access incidents across your infrastructure and services. Gain an understanding of your incident management efficiency with key metrics surfaced such as the number of open incidents and current MTTA and MTTR.
SLO Dashboard
Use the SLO tracker feature to set reliability expectations for your Services and get alerted when there are any deviations. Accurately track the room left for errors while meeting Service expectations. Gain back your precious lost Error Budget with ease by reporting false positives.
Incident Notes
A key aspect of your incident management process is collaboration. Using the Incident Notes feature enable real-time collaboration between incident responders and ensures incidents are handled promptly and effectively.
Incident Watchers
Incident Watchers can choose to receive notifications for all the updates of an Incident. This allows any user/stakeholder to act as an observer of the incident. You can customize your subscription to the incident by choosing between the watch options.
Slack-based Incident Response
Squadcast integration with Slack allows you to collaborate efficiently with your team while working on incidents. Squadcast incident notifications are sent right to your Slack Channel. Here, you can perform actions on incidents using the buttons or the Slack commands.
Runbooks
Leverage Squadcast’s runbooks to facilitate faster incident response operations by offering proper steps to resolve an incident. Develop a collective repository of valuable knowledge and expertise that would otherwise reside only in the minds of experts. Reduce the reliance on escalating issues, enabling teams to operate efficiently and focus on building as opposed to fixing.
Rebuild and Rollback
Squadcast’s bidirectional sync with platforms such as JIRA and Circle CI allows users to take actions from within the platform itself. Automatically create tickets or rollbacks via your deployment tools. You can explore the full list of extensions supported by Squadcast here.
In-Depth Analytics
With Squadcast’s Analytics, see what’s working (and what’s not) in your infrastructure - and why. See the true impact of your Reliability workflows and how they contribute to the continuous improvement of your Ops and Reliability metrics. You can also surface team-level metrics via Analytics and get a glimpse of each team's efficiency in keeping their services reliable.
