Squadcast GDPR Compliance

Squadcast is committed to protecting user data. We already have our privacy and security practices aligned with GDPR regulation requirements.

All network communications are on the secure HTTPS protocol offering high level of network security.

All credentials (for the third party apps you grant permission to), in Squadcast, are stored in an encrypted format.

Credit card information you provide is stored and processed by Stripe, a GDPR compliant payment platform qualified as PCI Service Provider Level 1. Please refer to Stripe for more details on their data security. No employee of Squadcast has access to credit card information (except for the last 4 digits of the card number, for identification purposes).

Hosting Services

Data on Squadcast is accessed over a secure private network. The Squadcast platform is hosted on Amazon AWS, in a SOC-II certified data center located in the United States, validated against ISO 9001, 27001, 27017, and 27018.

Data Access and Logs

All employees have restricted access to user accounts, customer support access is granted on a case-by-case basis as required for troubleshooting, and complete audit trails are maintained. Our Customer Reliability Engineers may need to check your application incident logs whenever needed to assist you with setup and troubleshooting. Any access to check your incident logs is made after a request made by you using email, chat or call.

Safeguard Data Inventory

We’ve carefully identified the areas of Squadcast where we collect user information and applied security and privacy safeguards across the entire ecosystem. At every step in our infrastructure, we ensure that we validate our legal basis for collecting and processing customer data.

Our Privacy Policy elaborates on the data we collect and how we manage consent.

Consent

Our Cookie Policy to tells you what information is collected when you visit the Squadcast website, and how we use it.

Internal Training

We’ve ensured that all our employees are trained on data privacy practices and GDPR guidelines. Everyone at Squadcast knows their responsibilities regarding security, process integrity, and confidentiality of customer data.

Updates to Terms of Service

Our Terms of Service to include the DPA and other clauses required by GDPR.

Data Processing Agreement (DPA)

Squadcast is committed to users' right to data privacy and respects the spirit of EU's General Data Protection Regulation (GDPR). We now have a GDPR compliant Data Processing Agreement (DPA), that our customers can optionally sign with us. Please contact us at support@squadcast.com to get your copy of DPA.

We're continuously working on adding more data control options.

Have Questions?

Feel free to send us your queries at support@squadcast.com

Live webinar: Managing Incidents the SRE Way!    Register Now →