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Reliability. At any cost.

Free

On-Call & Incident Management for Small Teams / Startups
$0
per user / month
Start Now
5 Users
1 Team
5 Services
3 Months Data Retention
Role Based Access Control
Reporting & Analytics
Custom Integrations via API
knowledge base
Knowledge Base
Alerting
Unlimited Email and Push
200 Free SMS & Voice
On-Call Management
Schedules & Escalations
Incident Notes
Response Actions
Basic Event Intelligence
2 Event Tags & 2 Routing Rules
Noise Reduction
Service Maintenance Windows
Key Based Alert Deduplication
2 Incident Suppression Rules
Mobile App (IOS & Android)

Pro

Modern On-Call and Incident Response Management
$12
per user / month
25% annual savings over monthly
Start Free Trial
14 days free. No credit card needed.
Everything in Free, plus:
Unlimited Users
5 Teams
Unlimited Services
6 Months Data Retention
images (1) (1)
Email & Chat Support
Alerting
100 Free SMS & Voice per user (US, India, Brazil)
25 Free SMS & Voice per user (rest of the world)
On-Call Management
Incident Watchers
Unlimited Event Tags & Routing
5 Postmortems with Templates Monthly
Noise Reduction
5 Incident Suppression Rules
Manually Merge Incidents

Premium

Rapid and Secure Incident Management - The SRE Way
$19
per user / month
16% annual savings over monthly
Start Free Trial
14 days free. No credit card needed.
Everything in Pro, plus:
Custom User Roles
10 Teams & 10 Stakeholders
1 Year Data Retention
30 Outgoing Webhooks
Unlimited SMS & Voice (Worldwide)
Delayed Notifications
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Dedicated Account Manager
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Phone Support
On-Call Management
Advanced Escalations
Exportable Incident Timelines
Runbooks
Webforms
Custom Content Template
Unlimited Postmortems with Templates
Unlimited Suppression Rules
Service Graph
SLO Tracker
2 Incident Respone Workflows
5 Actions per Workflow
5 Status Pages
5000 Subscribers each

Enterprise

Incident Response and Reliability Orchestration at scale
$26
per user / month
19% annual savings over monthly
Start Free Trial
14 days free. No credit card needed.
Everything in Premium, plus:
50 Teams
Unlimited Stakeholders
Unlimited Data Retention
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Customer Reliability Engineer
Intelligent Noise Reduction
Global Event Rules
Intelligent Alert Grouping (IAG)
Auto Pause Transient Alerts (APTA)
Alert Deduplication Rules
Past Incident Insights
Status Pages
Unlimited Status Pages
10,000 Subscribers/Status Page
100 Incident Response Workflows
20 Actions per workflow
ServiceNow Extension
Live Call Routing [Add-On]

Free

On-Call & Incident Management for Small Teams / Startups
$0
per user / month
Start Now
5 Users
1 Team
5 Services
3 Months Data Retention
Role Based Access Control
Reporting & Analytics
Custom Integrations via API
knowledge base
Knowledge Base
Alerting
Unlimited Email and Push
200 Free SMS & Voice
On-Call Management
Schedules & Escalations
Incident Notes
Response Actions
Basic Event Intelligence
2 Event Tags & 2 Routing Rules
Noise Reduction
Service Maintenance Windows
Key Based Alert Deduplication
2 Incident Suppression Rules
Mobile App (IOS & Android)

Pro

Modern On-Call and Incident Response Management
$9
per user / month
Billed Annually
Start Free Trial
14 days free. No credit card needed.
Everything in Free, plus:
Unlimited Users
5 Teams
Unlimited Services
6 Months Data Retention
images (1) (1)
Email & Chat Support
Alerting
100 Free SMS & Voice per user (US, India, Brazil)
25 Free SMS & Voice per user (rest of the world)
On-Call Management
Incident Watchers
Unlimited Event Tags & Routing
5 Postmortems with Templates Monthly
Noise Reduction
5 Incident Suppression Rules
Manually Merge Incidents

Premium

Rapid and Secure Incident Management - The SRE Way
$16
per user / month
Billed Annually
Start Free Trial
14 days free. No credit card needed.
Everything in Pro, plus:
Custom User Roles
10 Teams & 10 Stakeholders
1 Year Data Retention
30 Outgoing Webhooks
Unlimited SMS & Voice (Worldwide)
Delayed Notifications
3__2825_29
Dedicated Account Manager
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Phone Support
On-Call Management
Advanced Escalations
Exportable Incident Timelines
Runbooks
Webforms
Custom Content Template
Unlimited Postmortems with Templates
Unlimited Suppression Rules
Service Graph
SLO Tracker
2 Incident Respone Workflows
5 Actions per Workflow
5 Status Pages
5000 Subscribers each

Enterprise

Incident Response and Reliability Orchestration at scale
$21
per user / month
Billed Annually
Start Free Trial
14 days free. No credit card needed.
Everything in Premium, plus:
50 Teams
Unlimited Stakeholders
Unlimited Data Retention
3__2825_29
Customer Reliability Engineer
Intelligent Noise Reduction
Global Event Rules
Intelligent Alert Grouping (IAG)
Auto Pause Transient Alerts (APTA)
Alert Deduplication Rules
Past Incident Insights
Status Pages
Unlimited Status Pages
10,000 Subscribers/Status Page
100 Incident Response Workflows
20 Actions per workflow
ServiceNow Extension
Live Call Routing [Add-On]
Users
Users
Upto 10
Upto 25
Unlimited
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
Max. number of Users
5
Unlimited
Unlimited
Unlimited
Data Center
EU/US
EU/US
EU/US
EU/US
-
-
Upto 10
Unlimited
Alerting
Alerting
Unlimited Email and Push Notifications
yes
yes
yes
yes
SMS and Voice Notifications
(US, India and Brazil)
100 Free (SMS + Voice Combined) account wide
One-time offer per account. Does not renew automatically.
(# of users x 100 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
SMS and Voice Notifications
(Rest of the world)
100 Free (SMS + Voice Combined) account wide
One-time offer per account. Does not renew automatically.
(# of users x 25 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
Additional SMS and Voice Notifications (US, India and Brazil)
-
$0.1 / additional Notification
(SMS and Voice)
Free
Free
Additional SMS and Voice Notifications (Rest of the world)
-
$0.35 / additional Notification
(SMS and Voice)
Free
Free
Event Aggregation & Routing
Event Aggregation & Routing
Native Integrations with Event Sources
yes
yes
yes
yes
Event Severity Levels
Event severities can be defined by a property triggered from your monitoring tools or can even be set using event rules
yes
yes
yes
yes
Event Tags
Auto-assign tags to events using rules - Filter and organize events with tags
2 (Account Wide)
yes
yes
yes
Webforms
Modern day alternative to traditional Live Call Routing
-
-
yes
yes
Custom Content Template
Customize your Incident message and descriptions
-
-
yes
yes
Global Event Rules
Create rulesets to route alerts across services from alert sources
-
-
-
yes
Bidirectional ITSM Integrations
On-Call Management
On-Call Management
Escalation Policies
Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization
yes
yes
yes
yes
Schedule Templates
yes
yes
yes
yes
Squads
A Squad is a group of users that can refer to a team or a project
yes
yes
yes
yes
Round Robin & Advanced Escalations
Round Robin & Advanced Escalations allow users to set up round robin rotations, granular escalation levels with sub-escalations, individual escalation level repetitions with timeouts, and much more.
-
-
yes
yes
SCM Integrations for Dynamic Squads
Create a Smart Squad by adding a code repository to the Squad. This is only possible after integrating SCM tools like GitHub under the Integrations tab
-
yes
yes
Noise Reduction & Contextual Awareness
Noise Reduction & Contextual Awareness
Organize and group relevant alerts with context for easy access
Key Based Alert Deduplication
yes
yes
yes
yes
Send alerts for a service from
multiple sources
Multiple Alert Sources for one Service
yes
yes
yes
yes
Rule Based Alert Suppression
Enable Suppression Rules for any service and you can ignore or notify alerts based on the text that the incident contains or doesn't contain. You can configure it the way you want
2 (Account Wide)
5 (Account Wide)
yes
yes
Manually merge to group one or more related incidents across services
Manually Merge Incidents
-
yes
yes
yes
Organize and group relevant alerts with context for easy access
Alert Deduplication Rules
-
-
-
yes
View similar incidents from the past to gain insights and shorten incident resolution time
Past Incidents
-
-
-
yes
Auto Pause Transient Alerts (APTA)
Auto Pause Transient Alerts (APTA) will detect alerts that typically auto-resolve within a short time period and it will temporarily pause notifications for such transient alerts.
-
-
-
yes
Access Management
Access Management
Single Sign-On (SSO)
yes
yes
yes
yes
1 Team
5 Teams
10 Teams
50 Teams
Custom User Roles
-
-
yes
yes
API Access
API Access
Unlimited
Unlimited
Unlimited
Unlimited
Support
Support
Knowledge Base
yes
yes
yes
yes
Phone, Email and Chat
Only in trial period
Email / Chat
Phone / Email / Chat
Phone / Email / Chat
Data Retention
3 Months
6 Months
1 Year
Unlimited
Customer Reliability Engineer
-
-
-
yes
Dedicated Account Manager
-
-
-
yes
Status Pages
Status Pages
-
-
5
Unlimited
-
-
5000 Subscribers / Status Page
10,000 Subscribers / Status Page
Mobile App (Android & iOS)
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
yes
yes
yes
Incident Reassignment
yes
yes
yes
yes
Collaboration & Response
Collaboration & Response
Runbooks
You can execute Squadcast Runbooks as one of the Squadcast Actions and resolve your incidents quickly and bring down your MTTR significantly
100 Executions / Month
Unlimited
Unlimited
ChatOps Integration
Leverage bi-directional integration with Slack & MS Teams. Create Incident specific communication channel on Slack.
yes
yes
yes
yes
Incident Notes
Share notes and collaborate with your team during incident resolution
yes
yes
yes
yes
Historical Incidents Search
yes
yes
yes
yes
Incident Watchers
Responders and Stakeholders (Users & Squads) can subscribe to incidents and stay updated on it's progress
-
yes
yes
yes
Response Actions
Take actions directly from Squadcast as a response to incidents
-
50 / Month (Account Wide)
100 / Month (Account Wide)
Unlimited
-
-
10 Groups (10 Members/Group)
15 Groups (15 Members/Group)
-
-
-
[Add-on] Contact Sales for pricing
Workflows
SRE Visibility
SRE Visibility
5
Unlimited
Unlimited
Unlimited
SLOs
For each Squadcast service, you can set Service Level Objectives (SLOs) to track the Service Level Indicators (SLIs) and monitor SLO breaches to improve reliability
-
Unlimited
Unlimited
-
Unlimited
Unlimited
SLO Tracker
You can view the SLOs for the services and you can hover over them for details of the actual and expected values
-
-
yes
yes
Insights
Insights
MTTA / MTTR Performance Report
yes
yes
yes
yes
User and Incident Based Analytics
The Analytics page helps you see how your organisation has performed in a given time period by providing you the hard numbers in easy to understand graphs and charts
yes
yes
yes
yes
Organization and Team Based Analytics
yes
yes
yes
yes
Auto Recorded Incident Timelines
You can reveal the exact time of the event in the Incident Timeline by clicking on the approximate time displayed
yes
yes
yes
yes
On-Call Hours per User
-
yes
yes
yes
-
5 / Month (Account Wide)
yes
yes
Full Plan Comparison
Free
Pro
Premium
Enterprise
Features
Free
$0
Free Forever
Pro
$9
$12
Per User/Month
Billed Annually
Premium
$16
$19
Per User/Month
Billed Annually
Enterprise
$21
$26
Per User/Month
Billed Annually
Max number of Users
5
Unlimited
Unlimited
Unlimited
-
-
Upto 10
Unlimited
Data Center
EU/US
SOC 2 Type II
Alerting
Unlimited Email & Push Notifications
yes
SMS and Voice Notifications (US, India and Brazil)
100 Free (SMS + Voice Combined) account wide
(# of users x 100 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
SMS and Voice Notifications (Rest of the world)
100 Free (SMS + Voice Combined) account wide
(# of users x 25 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
Additional SMS and Voice Notifications (US, India and Brazil)
-
$0.1 / additional Notification
(SMS and Voice)
Free
Free
Additional SMS and Voice Notifications (Rest of the world)
-
$0.35 / additional Notification
(SMS and Voice)
Free
Free
Event Aggregation & Routing
Native Integrations with Event Sources
yes
Event Severity Levels
yes
2 (Account Wide)
yesyesyes
Bidirectional ITSM Integrations
On-Call Management
Schedule Templates
yes
Round Robin & Advanced Escalations
-
-
yesyes
Noise Reduction & Contextual Awareness
2 (Account Wide)
5 (Account Wide)
yesyes
Access Management
Custom User Roles
yesyes
-
-
1 Team
5 Teams
10 Teams
50 Teams
Single Sign-On (SSO)
yes
API Access
Unlimited
Unlimited
Unlimited
Unlimited
Support
Knowledge Base
yes
Phone, Email & Chat
Only in trial period
Email / Chat
Phone / Email / Chat
Phone / Email / Chat
Dedicated Account Manager
-
-
-
yes
Customer Reliability Engineer
-
-
-
yes
Data Retention
3 Months
6 Months
1 Year
Unlimited
Status Pages
-
-
5
Unlimited
-
50 / Month (Account Wide)
5000 Subscribers / Status Page
10,000 Subscribers / Status Page
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
Incident Reassignment
yes
Collaboration & Response
-
-
10 Groups (10 Members/Group)
15 Groups (15 Members/Group)
-
50 / Month (Account Wide)
100 / Month (Account Wide)
Unlimited
Historical Incident
Search
yes
-
-
-
[Add-on] contact sales for more info
Workflows
Workflows Availability
-
-
yesyes
No. of Workflows
-
-
2
100
Actions per Workflow
-
-
5
20
SRE Visibility
5
Unlimited
Unlimited
Unlimited
-
Unlimited
Unlimited
Service Graph
-
-
yesyes
Insights
-
5 / Month (Account Wide)
yesyes
MTTA / MTTR Performance Report
yes
User and Incident Based Analytics
yes
Organization and Team Based Analytics
yes
On-Call Hours per User
-
yesyesyes
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Frequently Asked Questions

How many notifications are included in my account?
Below are the notification limits for different plans:

Free: 100 (sms+voice combined)

Pro: You’ll be charged based as below:
For US, India and Brazil: # of users x 100 free notifications; SMS & Voice combined). Additional notifications can be availed at $0.1 per additional SMS or call
For rest of the world: (# of users x 25 free notifications). Additional notifications can be availed at $0.35 per additional SMS or call.

Premium: Unlimited

Enterprise: Unlimited
Do you support international SMS and voice notifications?
Yes, we support international SMS and voice notifications.
Is your platform compliant with industry-standard security regulations?
Yes, we are GDPR, SOC 2 Type II compliant and ISO 27001 certified. You can click here to view our Security policy.
Do you give discounts to non-profits?
Yes! Feel free to reach out to support@squadcast.com and we'll be happy to give your organization a discount.
How can I subscribe and where can I see my invoices?
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The account owner will be able to login to the Billing portal (Settings > Billing > Billing Portal). You can view your invoices there.
What are my payment options?
We accept Credit card payment for Monthly and Annual invoices. You can also make payments via Bank transfer for Annual invoices only.
What will be the charge for stakeholders?
Squadcast supports stakeholder licenses only on the Premium Plan and Enterprise Plans. With the Premium plan, you can add up to 10 stakeholders at no extra charge, while our Enterprise plan allows for an unlimited number of stakeholders, also at no additional cost.
What will happen after I exhaust the free notifications?
Free: In the Free Plan, only the first 100 notifications (SMS + Phone calls) are free. This is a one-time offering for the whole account. Once you exhaust this limit, you can receive only Email and Mobile Push notifications.

Pro: You’ll be charged based as below:
For US, India and Brazil: # of users x 100 free notifications; SMS & Voice combined). Additional notifications can be availed at $0.1 per additional SMS or call
For rest of the world: (# of users x 25 free notifications). Additional notifications can be availed at $0.35 per additional SMS or call.

Premium: Unlimited notifications

Enterprise: Unlimited notifications
How does the 14-day trial work?
You will have access to all of Squadcast’s features for 14 days on the Trial Plan. Notification limit: 100 (Phone + SMS combined)
Do you offer onboarding and training?
Yes, we do. We’ll be happy to customize the onboarding and training plan based on your use case. Please write to support@squadcast.com.
Can I upgrade or downgrade any time?
Yes, you can upgrade or downgrade anytime and you’d be charged on a pro-rata basis.
How can I subscribe and where can I see my invoices?
arrow
The account owner will be able to login to the Billing portal (Settings > Billing > Billing Portal). You can view your invoices there.
What are the different user types?
Account owner: Squadcast allows only one Account Owner per Organization. An Account Owner has all the privileges in that Organization and by default will also be responsible for the billing of the account.

User: Users, by default, have the ability to customize their Profile, Notification rules, Respond to, and resolve incidents. Typically, Users are the Engineers, SREs, Systems Engineers or anyone in your team that handles incident management & on-call.

Stakeholders: Stakeholders have view-only access to all incidents. This means that Stakeholders are not notified by default for any of the incidents created in Squadcast.
What if I don’t see an integration I need?
We integrate with 100+ tools and are constantly adding more. You could alternatively use our Public API to integrate with the tool of your choice. However, we are always looking for new integrations. You could reach out to us with your needs and we can have this delivered.
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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