Reliability. At any cost.

Squadcast Cloud
Zero friction setup
Squadcast Server
On-premise for Enterprises
MONTHLY
ANNUALLY
Essential
$0
FREE FOREVER
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Modern Incident Management
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Pro
$9
$12
PER USER/MONTH
BILLED ANNUALLY
PER USER/MONTH

Rapid and Secure Incident Response The SRE way
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Enterprise
$19
$25
PER USER/MONTH
BILLED ANNUALLY
PER USER/MONTH

Reliability Orchestration at Scale
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Modern On-premise IT Incident Management

Achieve your site reliability goals using your own infrastructure, VPC, or multi-cloud setup. You get complete control, compliance and customizability to practice SRE across your entire organization with operational transparency.

Our dedicated 24x7 Customer Reliability Engineering team takes care of setup, migration, quarterly updates, and can even assist with improving incident response. 
Security and Compliance
Secure data within your premises, and customize our AI for your data, and processes.
White Glove Maintenance
Setup, migration, deployment, and quarterly updates are included.
Deep Customization
Integrate deeply within your systems with APIs. Build custom internal dashboards and reporting capabilities.
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Secure data within your premises, and customize our AI for your data, and processes.
Setup, migration, deployment, and quarterly updates are included.
Integrate deeply within your systems with APIs. Build custom internal dashboards and reporting capabilities.
MONTHLY
MONTHLY
ANNUALLY
ANNUALLY
Free
$0
FREE FOREVER
On-call & Incident Management for Small Teams/Startups
START NOW
Pro
$9
$12
PER USER/MONTH
BILLED ANNUALLY
Modern On-Call and Incident Response Management
14 days free trial.
No credit card needed.
START FREE TRIAL
Premium
$16
$19
PER USER/MONTH
BILLED ANNUALLY
Rapid and Secure Incident Management - The SRE Way
14 days free trial.
No credit card needed.
START FREE TRIAL
Enterprise
$21
$26
PER USER/MONTH
BILLED ANNUALLY
Incident Response and Reliability Orchestration at scale
14 days free trial.
No credit card needed.
START FREE TRIAL
Full Plan Comparison
Free
Pro
Premium
Enterprise
Features
Free
$0
Free Forever
Pro
$9
$12
Per User/Month
Billed Annually
Premium
$16
$19
Per User/Month
Billed Annually
Enterprise
$21
$26
Per User/Month
Billed Annually
Max number of Users
5
Unlimited
Unlimited
Unlimited
Free Stakeholders
-
-
Upto 10
Unlimited
Data Center
EU/US
SOC 2 Compliance
SOC 2 Type II
ISO 27001 Certified
yes
Alerting
Unlimited Email & Push Notifications
yes
SMS and Voice Notifications (US, India and Brazil)
100 Free (SMS + Voice Combined) account wide
(# of users x 100 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
SMS and Voice Notifications (Rest of the world)
100 Free (SMS + Voice Combined) account wide
(# of users x 25 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
Additional SMS and Voice Notifications (US, India and Brazil)
-
$0.1 / additional Notification
(SMS and Voice)
Free
Free
Additional SMS and Voice Notifications (Rest of the world)
-
$0.35 / additional Notification
(SMS and Voice)
Free
Free
Event Aggregation & Routing
Native Integrations with Event Sources
yes
Webforms
-
-
yesyes
Event Severity Levels
yes
Event Tags
2 (Account Wide)
yesyesyes
Global Event Rules
-
-
-
yes
Custom Content Template
-
-
yesyes
Incident Routing Based on Event Attributes
2 (Account Wide)
yesyesyes
Custom Integrations via API
yesyesyes
yes
JIRA Integration
-
yesyesyes
On-Call Management
On-Call Schedules
yes
Schedule Overrides
yes
Escalation Policies
yes
Schedule Templates
yes
Round Robin & Advanced Escalations
-
-
yesyes
Squads
yes
SCM Integrations for Dynamic Squads
-
yesyes
Noise Reduction & Contextual Awareness
Rule Based Alert Suppression
2 (Account Wide)
5 (Account Wide)
yesyes
Service Maintenance Windows
yes
Key Based Alert Deduplication
yes
Alert Deduplication Rules
-
-
-
yes
Manually Merge Incidents
-
yesyesyes
Past Incidents
-
-
-
yes
Multiple Alert. Sources for one Service
yes
Access Management
Role Based Access Control
yesyesyesyes
Custom User Roles
yesyes
-
-
Teams
1 Team
5 Teams
10 Teams
50 Teams
Single Sign-On (SSO)
yes
API Access
API Request Limits
Unlimited
Unlimited
Unlimited
Unlimited
Outgoing Webhook Configurations Permitted
-
-
30
30
Support
Knowledge Base
yes
Phone, Email & Chat
Only in trial period
Email / Chat
Phone / Email / Chat
Phone / Email / Chat
Dedicated Account Manager
-
-
-
yes
Customer Reliability Engineer
-
-
-
yes
Data Retention
3 Months
6 Months
1 Year
Unlimited
Status Pages
# of Status Pages
-
-
5
Unlimited
Public Status Page
-
-
yesyes
Subscribe to Status Page
-
50 / Month (Account Wide)
5000 Subscribers / Status Page
10,000 Subscribers / Status Page
Private Status Page
-
-
yesyes
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
Incident Reassignment
yes
Incident Timelines
yes
Incident Notes
yes
Response Actions
yes
Collaboration & Response
Incident Watchers
-
yesyesyes
Response Actions
-
50 / Month (Account Wide)
100 / Month (Account Wide)
Unlimited
ChatOps Integration
yes
Incident Notes
yes
Historical Incident
Search
yes
Runbooks
-
-
yesyes
SRE Visibility
Services
5
Unlimited
Unlimited
Unlimited
SLOs
-
Unlimited
Unlimited
SLIs
-
SLO Tracker
-
-
yesyes
Insights
Incident Postmortem with Templates
-
5 / Month (Account Wide)
yesyes
MTTA / MTTR Performance Report
yes
User and Incident Based Analytics
yes
Organization and Team Based Analytics
yes
Auto Recorded Incident Timelines
yes
Exportable Incident Timelines
-
-
yesyes
Billing
MONTHLY
MONTHLY
ANNUALLY
ANNUALLY
For billing enquiries, contact here.
Free
On-Call & Incident Management for Small Teams / Startups
$0
FREE FOREVER
Upto 5 Users
Start Now
Pro
Modern On-Call and Incident Response Management
$9
$12
PER USER/MONTH
Billed Annually
25% annual savings over monthly
START FREE TRIAL
14 days free trial.
No credit card needed.
Premium
Rapid and Secure Incident Management - The SRE Way
$16
$19
PER USER/MONTH
Billed Annually
16% annual savings over monthly
START FREE TRIAL
14 days free trial.
No credit card needed.
MOST POPULAR
Enterprise
Incident Response and Reliability Orchestration at scale
$21
$26
PER USER/MONTH
Billed Annually
19% annual savings over monthly
START FREE TRIAL
14 days free trial.
No credit card needed.
Users
Users
# of Users
Upto 10
Upto 25
Unlimited
Max. number of Users
5
Unlimited
Unlimited
Unlimited
Free Stakeholders
-
-
Upto 10
Unlimited
Data Center
EU/US
EU/US
EU/US
EU/US
SOC 2 Compliance
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
ISO 27001 Certified
yes
yes
yes
Alerting
Alerting
Unlimited Email and Push Notifications
yes
yes
yes
SMS and Voice Notifications
(US, India and Brazil)
100 Free (SMS + Voice Combined) account wide
One-time offer per account. Does not renew automatically.
(# of users x 100 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
SMS and Voice Notifications
(Rest of the world)
100 Free (SMS + Voice Combined) account wide
One-time offer per account. Does not renew automatically.
(# of users x 25 Notifications)
(SMS + Voice Combined) / Month
(Account Wide)
Unlimited
Unlimited
Additional SMS and Voice Notifications (US, India and Brazil)
-
$0.1 / additional Notification
(SMS and Voice)
Free
Free
Additional SMS and Voice Notifications (Rest of the world)
-
$0.35 / additional Notification
(SMS and Voice)
Free
Free
Event Aggregation & Routing
Event Aggregation & Routing
Native Integrations with Event Sources
yes
yes
yes
Webforms
Modern day alternative to traditional Live Call Routing
-
-
yes
Event Severity Levels
Event severities can be defined by a property triggered from your monitoring tools or can even be set using event rules
yes
yes
yes
Event Tags
Auto-assign tags to events using rules - Filter and organize events with tags
2 (Account Wide)
yes
yes
Global Event Rules
Create rulesets to route alerts across services from alert sources
-
-
-
yes
Custom Content Template
Customize your Incident message and descriptions
-
-
yes
Incident Routing Based on Event Attributes
2 (Account Wide)
yes
yes
Custom Integrations via API
yes
yes
yes
JIRA Integration
-
yes
yes
On-Call Management
On-Call Management
On-Call Schedules
yes
yes
yes
Schedule Overrides
yes
yes
yes
Escalation Policies
Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization
yes
yes
yes
Schedule Templates
yes
yes
yes
Round Robin & Advanced Escalations
Round Robin & Advanced Escalations allow users to set up round robin rotations, granular escalation levels with sub-escalations, individual escalation level repetitions with timeouts, and much more.
-
-
yes
Squads
A Squad is a group of users that can refer to a team or a project
yes
yes
yes
SCM Integrations for Dynamic Squads
Create a Smart Squad by adding a code repository to the Squad. This is only possible after integrating SCM tools like GitHub under the Integrations tab
-
yes
yes
Noise Reduction & Contextual Awareness
Noise Reduction & Contextual Awareness
Rule Based Alert Suppression
Enable Suppression Rules for any service and you can ignore or notify alerts based on the text that the incident contains or doesn't contain. You can configure it the way you want
2 (Account Wide)
5 (Account Wide)
yes
Service Maintenance Windows
yes
yes
yes
Organize and group relevant alerts with context for easy access
Key Based Alert Deduplication
yes
yes
yes
Organize and group relevant alerts with context for easy access
Alert Deduplication Rules
-
-
-
yes
Manually merge to group one or more related incidents across services
Manually Merge Incidents
-
yes
yes
View similar incidents from the past to gain insights and shorten incident resolution time
Past Incidents
-
-
-
yes
Send alerts for a service from
multiple sources
Multiple Alert Sources for one Service
yes
yes
yes
Access Management
Access Management
Role Based Access Control
yes
yes
yes
Custom User Roles
-
-
yes
Teams
1 Team
5 Teams
10 Teams
50 Teams
Single Sign-On (SSO)
yes
yes
yes
API Access
API Access
API Request Limits
Unlimited
Unlimited
Unlimited
Unlimited
Outgoing Webhook Configurations Permitted
-
-
30
30
Support
Support
Knowledge Base
yes
yes
yes
Phone, Email and Chat
Only in trial period
Email / Chat
Phone / Email / Chat
Phone / Email / Chat
Dedicated Account Manager
-
-
-
yes
Customer Reliability Engineer
-
-
-
yes
Data Retention
3 Months
6 Months
1 Year
Unlimited
Status Pages
Status Pages
# of Status Pages
-
-
5
Unlimited
Public Status Page
-
-
yes
Subscribe to Status Page
-
-
5000 Subscribers / Status Page
10,000 Subscribers / Status Page
Private Status Page
-
-
yes
Mobile App (Android & iOS)
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
yes
yes
Incident Reassignment
yes
yes
yes
Incident Timelines
yes
yes
yes
Incident Notes
yes
yes
yes
Response Actions
yes
yes
yes
Collaboration & Response
Collaboration & Response
Incident Watchers
Responders and Stakeholders (Users & Squads) can subscribe to incidents and stay updated on it's progress
-
yes
yes
Response Actions
Take actions directly from Squadcast as a response to incidents
-
50 / Month (Account Wide)
100 / Month (Account Wide)
Unlimited
Runbooks
You can execute Squadcast Runbooks as one of the Squadcast Actions and resolve your incidents quickly and bring down your MTTR significantly
100 Executions / Month
Unlimited
Unlimited
ChatOps Integration
Leverage bi-directional integration with Slack & MS Teams. Create Incident specific communication channel on Slack.
yes
yes
yes
Incident Notes
Share notes and collaborate with your team during incident resolution
yes
yes
yes
Historical Incidents Search
yes
yes
yes
Runbooks
-
-
yes
SRE Visibility
SRE Visibility
Services
5
Unlimited
Unlimited
Unlimited
SLOs
For each Squadcast service, you can set Service Level Objectives (SLOs) to track the Service Level Indicators (SLIs) and monitor SLO breaches to improve reliability
-
Unlimited
Unlimited
SLIs
-
Unlimited
Unlimited
SLO Tracker
You can view the SLOs for the services and you can hover over them for details of the actual and expected values
-
-
yes
Insights
Insights
Incident Postmortem with Templates
-
5 / Month (Account Wide)
yes
MTTA / MTTR Performance Report
yes
yes
yes
User and Incident Based Analytics
The Analytics page helps you see how your organisation has performed in a given time period by providing you the hard numbers in easy to understand graphs and charts
yes
yes
yes
Organization and Team Based Analytics
yes
yes
yes
Auto Recorded Incident Timelines
You can reveal the exact time of the event in the Incident Timeline by clicking on the approximate time displayed
yes
yes
yes
Exportable Incident Timelines
-
-
yes

Frequently Asked Questions

How many notifications are included in my account?
Below are the notification limits for different plans:

Free: 100 (sms+voice combined)

Pro: For US, India and Brazil:
(#users x 100 free notifications -SMS & Voice combined)
+ $0.1/additional SMS or call
For rest of the world:
(#users x 25 free notifications)
+ $0.35/additional SMS or call

Premium: Unlimited

Enterprise: Unlimited
What will happen after I exhaust the free notifications?
Free: In the Free Plan, only the first 100 notifications (SMS + Phone calls) are free. This is a one-time offering for the whole account. Once you exhaust this limit, you can receive only Email and Mobile Push notifications.

Pro: You’ll be charged based as below:
For US, India and Brazil:
(#users x 100 free notifications -SMS & Voice combined)
+ $0.1/additional SMS or call
For rest of the world:
(#users x 25 free notifications)
+ $0.35/additional SMS or call

Premium: Unlimited notifications

Enterprise: Unlimited notifications
Do you support international SMS and voice notifications?
Yes, we support international SMS and voice notifications.
How does the 14-day trial work?
You will have access to all of Squadcast’s features for 14 days on the Trial Plan. Notification limit: 100 (Phone + SMS combined)
Is Squadcast secure?
Yes, we are GDPR, SOC 2 Type II compliant and ISO 27001 certified. You can click here to view our Security policy.
Do you offer Onboarding and training?
Yes, we do. We’ll be happy to customize the onboarding and training plan based on your use case. Please write to support@squadcast.com.
Do you give discounts to non-profits?
Yes! Feel free to reach out to support@squadcast.com and we'll be happy to give your organization a discount.
Can I upgrade or downgrade any time?
Yes, you can upgrade or downgrade anytime and you’d be charged on a pro-rata basis.
How can I subscribe and where can I see my invoices?
The account owner will be able to login to the Billing portal (Settings > Billing > Billing Portal). You can view your invoices there.
What are my payment options?
We accept Credit card payment for Monthly and Annual invoices. You can also make payments via Bank transfer for Annual invoices only.
What are the different user types?
Account owner: Squadcast allows only one Account Owner per Organization. An Account Owner has all the privileges in that Organization and by default will also be responsible for the billing of the account.

User: Users, by default, have the ability to customize their Profile, Notification rules, Respond to, and resolve incidents. Typically, Users are the Engineers, SREs, Systems Engineers or anyone in your team that handles incident management & on-call.

Stakeholders: Stakeholders have view-only access to all incidents. This means that Stakeholders are not notified by default for any of the incidents created in Squadcast.
What will be the charge for stakeholders?
In the Free and Pro plan, Stakeholders are not available. You won’t be charged for them either. However, you can have upto 10 stakeholders in the Premium plan and Unlimited stakeholders in the Enterprise plan.
What if I don’t see an integration I need?
We integrate with 100+ tools and are constantly adding more. You could alternatively use our Public API to integrate with the tool of your choice. However, we are always looking for new integrations. You could reach out to us with your needs and we can have this delivered.
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