#NewFeatureAlert |🔥 Webforms- the recommended alternative to Live Call Routing. Read more here.

Reliability. At any cost.

Squadcast Cloud
Zero friction setup
Squadcast Server
On-premise for Enterprises
MONTHLY
ANNUALLY
Essential
$0
FREE FOREVER
‍
Modern Incident Management
Start Free NowStart Free
Pro
$9
$12
PER USER/MONTH
BILLED ANNUALLY
PER USER/MONTH

Rapid and Secure Incident Response The SRE way
Sign Up
Enterprise
$19
$25
PER USER/MONTH
BILLED ANNUALLY
PER USER/MONTH

Reliability Orchestration at Scale
Sign Up

Modern On-premise IT Incident Management

Achieve your site reliability goals using your own infrastructure, VPC, or multi-cloud setup. You get complete control, compliance and customizability to practice SRE across your entire organization with operational transparency.

Our dedicated 24x7 Customer Reliability Engineering team takes care of setup, migration, quarterly updates, and can even assist with improving incident response. 
Security and Compliance
Secure data within your premises, and customize our AI for your data, and processes.
White Glove Maintenance
Setup, migration, deployment, and quarterly updates are included.
Deep Customization
Integrate deeply within your systems with APIs. Build custom internal dashboards and reporting capabilities.
Contact Us
Contact us
Secure data within your premises, and customize our AI for your data, and processes.
Setup, migration, deployment, and quarterly updates are included.
Integrate deeply within your systems with APIs. Build custom internal dashboards and reporting capabilities.
MONTHLY
MONTHLY
ANNUALLY
ANNUALLY
Free
$0
FREE FOREVER
Modern Incident Management
Pro
$9
$12
PER USER/MONTH
BILLED ANNUALLY
Rapid and Secure Incident
Response The SRE Way
14 days free trial.
No credit card needed.
Enterprise
$19
$25
PER USER/MONTH
BILLED ANNUALLY
Reliability Orchestration
at Scale
14 days free trial.
No credit card needed.
Full Plan Comparison
Free
Pro
Enterprise
Features
Free
$0
Free Forever
Pro
$9
$12
Per User/Month
Billed Annually
Enterprise
$19
$25
Per User/Month
Billed Annually
Max number of Users
5
Unlimited
Unlimited
-
Upto 10
Unlimited
Alerting
Unlimited Email & Push Notifications
yes
SMS Notifications
100 Free (SMS + Voice Combined)
Unlimited Free SMS
‍
Unlimited Free SMS
‍
Phone Notifications
100 Free (SMS + Voice Combined)
Unlimited Free Calls
‍
Unlimited Free Calls
‍
Event Aggregation & Routing
Native Integrations with Event Sources
yes
5
Unlimited
Unlimited
Event Severity Levels
yes
On-Call Management
Round Robin & Advanced Escalations
-
yesyes
Noise Reduction & Contextual Awareness
Access Management
1 Team
10 Teams
50 Teams
Single Sign-On (SSO)
yes
API Access
Unlimited
Unlimited
Unlimited
Support
Knowledge Base
yes
Phone, Email & Chat
-
yesyes
Dedicated Account Manager
-
-
yes
Customer Reliability Engineer
-
-
yes
Data Retention
3 Months
1 Year
Unlimited
Status Pages
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
Incident Reassignment
yes
Collaboration & Response
100 Actions / Month
Unlimited
Unlimited
Historical Incident
Search
yes
SRE Visibility
5
Unlimited
Unlimited
-
Unlimited
Unlimited
Insights
MTTA / MTTR Performance Report
yes
User and Incident Based Analytics
yes
Billing
MONTHLY
MONTHLY
ANNUALLY
ANNUALLY
Free
$0
FREE FOREVER
Incident Response for Small Teams
Upto 5 Users
Start Now
Pro
$9
$12
PER USER/MONTH
BILLED ANNUALLY
Rapid and Secure Incident Response The SRE Way
START FREE TRIAL
14 days free trial.
No credit card needed.
Enterprise
$19
$25
PER USER/MONTH
BILLED ANNUALLY
Reliability Orchestration at Scale
START FREE TRIAL
14 days free trial.
No credit card needed.
*For billing enquiries, contact here.
Users
Users
Upto 10
Upto 25
Unlimited
Max number of Users
5
Unlimited
Unlimited
-
Upto 10
Unlimited
Alerting
Alerting
Unlimited Email and Push Notifications
yes
yes
yes
SMS Notifications
100 Free (SMS + Voice Combined)
One-time offer per account. Does not renew automatically.
Unlimited Free SMS
Unlimited Free SMS
Phone Notifications
100 Free (SMS + Voice Combined)
One-time offer per account. Does not renew automatically.
Unlimited Free Calls
Unlimited Free Calls
Event Aggregation & Routing
Event Aggregation & Routing
Native Integrations with Event Sources
yes
yes
yes
Webforms
Modern day alternative to traditional Live Call Routing
-
Unlimited
Unlimited
Event Severity Levels
Event severities can be defined by a property triggered from your monitoring tools or can even be set using event rules
yes
yes
yes
Event Tags
Auto-assign tags to events using rules - Filter and organize events with tags
5
yes
yes
On-Call Management
On-Call Management
Escalation Policies
Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization
yes
yes
yes
Round Robin & Advanced Escalations
Round Robin & Advanced Escalations allow users to set up round robin rotations, granular escalation levels with sub-escalations, individual escalation level repetitions with timeouts, and much more.
-
yes
yes
Squads
A Squad is a group of users that can refer to a team or a project
yes
yes
yes
SCM Integrations for Dynamic Squads
Create a Smart Squad by adding a code repository to the Squad. This is only possible after integrating SCM tools like GitHub under the Integrations tab
-
yes
yes
Noise Reduction & Contextual Awareness
Noise Reduction & Contextual Awareness
Rule Based Alert Suppression
Enable Suppression Rules for any service and you can ignore or notify alerts based on the text that the incident contains or doesn't contain. You can configure it the way you want
5
yes
yes
Organize and group relevant alerts with context for easy access
Alert Deduplication
5
yes
yes
Send alerts for a service from
multiple sources
Multiple Alert Sources for one Service
yes
yes
yes
Access Management
Access Management
1 Team
10 Teams
50 Teams
Single Sign-On (SSO)
yes
yes
yes
API Access
API Access
Unlimited
Unlimited
Unlimited
Support
Support
Knowledge Base
yes
yes
yes
Phone, Email and Chat
-
yes
yes
Dedicated Account Manager
-
-
yes
Customer Reliability Engineer
-
-
yes
Data Retention
3 Months
1 Year
Unlimited
Status Pages
Status Pages
Mobile App (Android & iOS)
Mobile App (Android & iOS)
Acknowledge / Resolve Incidents
yes
yes
yes
Incident Reassignment
yes
yes
yes
Collaboration & Response
Collaboration & Response
Incident Watchers
Responders and Stakeholders (Users & Squads) can subscribe to incidents and stay updated on it's progress
-
yes
yes
Response Actions
Take actions directly from Squadcast as a response to incidents
100 Actions / Month
Unlimited
Unlimited
Runbooks
You can execute Squadcast Runbooks as one of the Squadcast Actions and resolve your incidents quickly and bring down your MTTR significantly
100 Executions / Month
Unlimited
Unlimited
ChatOps Integration
Leverage bi-directional integration with Slack & MS Teams. Create Incident specific communication channel on Slack.
yes
yes
yes
Incident Notes
Share notes and collaborate with your team during incident resolution
yes
yes
yes
Historical Incidents Search
yes
yes
yes
SRE Visibility
SRE Visibility
5
Unlimited
Unlimited
SLOs
For each Squadcast service, you can set Service Level Objectives (SLOs) to track the Service Level Indicators (SLIs) and monitor SLO breaches to improve reliability
-
Unlimited
Unlimited
-
Unlimited
Unlimited
SLO Tracker
You can view the SLOs for the services and you can hover over them for details of the actual and expected values
-
yes
yes
Insights
Insights
MTTA / MTTR Performance Report
yes
yes
yes
User and Incident Based Analytics
The Analytics page helps you see how your organisation has performed in a given time period by providing you the hard numbers in easy to understand graphs and charts
yes
yes
yes
Auto Recorded Incident Timelines
You can reveal the exact time of the event in the Incident Timeline by clicking on the approximate time displayed
yes
yes
yes

Frequently Asked Questions

____

How many SMS and Calls do I get for free in the Free Plan?

100 Free (SMS + Voice Combined).
This is calculated from the time of your subscription activation and not on a monthly basis. You will not be charged until you cross the Free SMS and Call limits.
____

How many Teams can I create for my organisation?

In the Free plan, a "Default Team" will be available. However, you will not be able to create any additional teams.
In the Pro plan, you can create 9 teams apart from the "Default Team".
And, in the Enterprise plan, you can create 49 teams apart from the "Default Team".
____

What if I exceed my plan limits?

You will receive a notification from our team with instructions on resolving the overages beyond the fair usage limits on your current plan. Beyond a reasonable amount of overage, Squadcast will not be processing inbound data.
____

Is discounted annual pricing available?

Yes, you can pre-pay for an annual Squadcast subscription and receive a discount. Just choose the annual version of the plan from your Billing page, and activate it to enable the discounted pricing.
‍
____

What if I don’t see an integration I need?

You could use our public API to integrate. However, we are always looking for new integrations. You could reach out to us with your need and we promise to deliver something within 48 hours.
____

Do you give discounts for open source or non-profits?

Yes! Feel free to reach out to us and we'll be happy to give your organization a discount.
How many SMS and Calls do I get for free in the Free Plan?
100 Free (SMS + Voice Combined).
This is calculated from the time of your subscription activation and not on a monthly basis. You will not be charged until you cross the Free SMS and Call limits.
How many Teams can I create for my organisation?
In the Free plan, a "Default Team" will be available. However, you will not be able to create any additional teams.
In the Pro plan, you can create 9 teams apart from the "Default Team".
And, in the Enterprise plan, you can create 49 teams apart from the "Default Team".
What if I exceed my plan limits?
You will receive a notification from our team with instructions on resolving the overages beyond the fair usage limits on your current plan. Beyond a reasonable amount of overage, Squadcast will not be processing inbound data.
Is discounted annual pricing available?
Yes, you can pre-pay for an annual Squadcast subscription and receive a discount. Just choose the annual version of the plan from your Billing page, and activate it to enable the discounted pricing.
What if I don’t see an integration I need?
You could use our public API to integrate. However, we are always looking for new integrations. You could reach out to us with your need and we promise to deliver something within 48 hours.
Do you give discounts for open source or non-profits?
Yes! Feel free to reach out to us and we'll be happy to give your organization a discount.
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2 Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2
Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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