Achieve your site reliability goals using your own infrastructure, VPC, or multi-cloud setup. You get complete control, compliance and customizability to practice SRE across your entire organization with operational transparency.
Our dedicated 24x7 Customer Reliability Engineering team takes care of setup, migration, quarterly updates, and can even assist with improving incident response.
Security and Compliance
Secure data within your premises, and customize our AI for your data, and processes.
White Glove Maintenance
Setup, migration, deployment, and quarterly updates are included.
Deep Customization
Integrate deeply within your systems with APIs. Build custom internal dashboards and reporting capabilities.
Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization
Round Robin & Advanced Escalations
Round Robin & Advanced Escalations allow users to set up round robin rotations, granular escalation levels with sub-escalations, individual escalation level repetitions with timeouts, and much more.
Create a Smart Squad by adding a code repository to the Squad. This is only possible after integrating SCM tools like GitHub under the Integrations tab
Enable Suppression Rules for any service and you can ignore or notify alerts based on the text that the incident contains or doesn't contain. You can configure it the way you want
For each Squadcast service, you can set Service Level Objectives (SLOs) to track the Service Level Indicators (SLIs) and monitor SLO breaches to improve reliability
The Analytics page helps you see how your organisation has performed in a given time period by providing you the hard numbers in easy to understand graphs and charts
How many notifications are included in my account?
Below are the notification limits for different plans:
Free: 100 (sms+voice combined)
Pro: For US, India and Brazil: (#users x 100 free notifications -SMS & Voice combined) + $0.1/additional SMS or call For rest of the world: (#users x 25 free notifications) + $0.35/additional SMS or call
Premium: Unlimited
Enterprise: Unlimited
What will happen after I exhaust the free notifications?
Free: In the Free Plan, only the first 100 notifications (SMS + Phone calls) are free. This is a one-time offering for the whole account. Once you exhaust this limit, you can receive only Email and Mobile Push notifications.
Pro: You’ll be charged based as below: For US, India and Brazil: (#users x 100 free notifications -SMS & Voice combined) + $0.1/additional SMS or call For rest of the world: (#users x 25 free notifications) + $0.35/additional SMS or call
Premium: Unlimited notifications
Enterprise: Unlimited notifications
Do you support international SMS and voice notifications?
Yes, we support international SMS and voice notifications.
How does the 14-day trial work?
You will have access to all of Squadcast’s features for 14 days on the Trial Plan. Notification limit: 100 (Phone + SMS combined)
Is Squadcast secure?
Yes, we are GDPR, SOC 2 Type II compliant and ISO 27001 certified. You can click here to view our Security policy.
Do you offer Onboarding and training?
Yes, we do. We’ll be happy to customize the onboarding and training plan based on your use case. Please write to support@squadcast.com.
Do you give discounts to non-profits?
Yes! Feel free to reach out to support@squadcast.com and we'll be happy to give your organization a discount.
Can I upgrade or downgrade any time?
Yes, you can upgrade or downgrade anytime and you’d be charged on a pro-rata basis.
How can I subscribe and where can I see my invoices?
The account owner will be able to login to the Billing portal (Settings > Billing > Billing Portal). You can view your invoices there.
What are my payment options?
We accept Credit card payment for Monthly and Annual invoices. You can also make payments via Bank transfer for Annual invoices only.
What are the different user types?
Account owner: Squadcast allows only one Account Owner per Organization. An Account Owner has all the privileges in that Organization and by default will also be responsible for the billing of the account.
User: Users, by default, have the ability to customize their Profile, Notification rules, Respond to, and resolve incidents. Typically, Users are the Engineers, SREs, Systems Engineers or anyone in your team that handles incident management & on-call.
Stakeholders: Stakeholders have view-only access to all incidents. This means that Stakeholders are not notified by default for any of the incidents created in Squadcast.
What will be the charge for stakeholders?
In the Free and Pro plan, Stakeholders are not available. You won’t be charged for them either. However, you can have upto 10 stakeholders in the Premium plan and Unlimited stakeholders in the Enterprise plan.
What if I don’t see an integration I need?
We integrate with 100+ tools and are constantly adding more. You could alternatively use our Public API to integrate with the tool of your choice. However, we are always looking for new integrations. You could reach out to us with your needs and we can have this delivered.
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