Squadcast Events

In today's tech-driven landscape, effective Incident Management is vital for seamless service and customer satisfaction. This webinar explores ways to uncover the role of Service Level Objectives (SLOs) in structuring incident response processes while acting as a compass, guiding incident prioritization and resolution to minimize customer impact and downtime. The webinar will help you demystify SLOs, their data-driven role in incident decision-making, and how to prioritize incidents to lessen customer impact by identifying critical incidents.

This Webinar covers:

• The Incident Management Lifecycle, its challenges, and the impact of an SLO-driven approach
• The concept of SLO-driven Incident Response and its significance
• Integrating SLOs into Incident Identification and prioritizing incidents with SLO Impact
• Squadcast’s role in Automating SLO Tracking

Incident Management has evolved considerably over the last decade. The traditional practice limited that was limited to an On-Call team and an Alerting system, has now grown to accommodate aspects of Automation, Collaboration, Transparency, and Retrospection in order to make Incident Response wholesome.

For organisations both big and small, Reliability is no longer an afterthought. Rather the primary focus area of an entire SRE team that is assembled to assure best-in-class Customer Experience(CX).

In this webinar, we have covered the evolution of Incident Management over the years and the challenges faced when it comes to establishing Reliability practices, and what you can do to improve visibility within the organization.

The role of the SRE presents a unique opportunity within an organization, & can spearhead vital customer experiences through the application of Reliability principles. In addition to balancing Reliability with the pace of feature development, SREs are also responsible for ensuring data governance, and good customer experience. Watch this webinar to understand:

• The history of SRE through its core pillars
• Exciting opportunities ahead in the field of Reliability engineering
• How SRE will drive the next leap in Competitive CX
• How Squadcast makes it easy to apply Incident Management principles for better SRE