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Incident Analytics and Reliability Insights

Drive better business outcomes with turbocharged Reliability
Gain advanced Reliability insights that uncover patterns & make room for improvement. Surface key incident metrics, your on-call effectiveness and more at both, an organization-level and team-level.

Use incident analytics and insights
to spot areas of improvement

Use incident analytics and insights to spot areas of improvement

Dashboard with granular Incident Metrics
Organization-level and Team-level incident analytics
Incident Count & Heat Map
Export Incidents
Auto Recorded Incident Timeline
Granular Reliability Insights
Export Incidents
Auto Recorded Incident Timeline
Dashboard with granular Incident Metrics
A unified incident dashboard that converts hard numbers into easy-to-visualize graphs and charts. Explore metrics like MTTA, MTTR, and Incident count by Team, Service, Users, among other filters. Typically, response metrics are used as a baseline to improve your incident response processes.
Organization-level and Team-level incident analytics
Organization-level analytics provides a quick overview of the overall health of your infrastructure and on-call effectiveness. Users with the ability to view org-level analytics can see MTTA/MTTR, open and suppressed incidents by each on-call team over time. This allows you to quickly identify long-standing infrastructure issues and accurately measure the effectiveness of your reliability processes. For a more granular view, Team-level analytics lets you see detailed metrics from teams that you are a part of.
Incident Count & Heat Map
Visualize Incident Count for a specific time range with options to filter open incidents, deduplicated incidents, and suppressed events based on Tags, Services, Alert Sources, Org, Team, Time, etc. Furthermore, represent this data in the form of Heat Map for better analysis.
Export Incidents
Squadcast comes with a built-in way to export your incident data for each graph based on certain data fields. You can export incidents in CSV format to be used for further processing.
Auto Recorded Incident Timeline
Quickly get a high-level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when. Export Incident timelines into easily readable PDF or marked down version.
Granular Reliability Insights
Drill down into areas of improvement. Leverage our powerful reporting and analytics to reveal the source of most alerts, your team’s performance in acknowledging and resolving. Visualize and analyse the distribution of incidents across services for a specified period of time along with the status of each service. Drive better review meetings to understand the impact on customers, business and people.
Export Incidents
Squadcast comes with a built-in way to export your incident data based on certain data fields. You can export incidents in CSV format to be used for further processing. This also available as public API.
Auto Recorded Incident Timeline
Quickly get a high-level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when. Export Incident timelines into easily readable PDF or marked down version.
Dashboard with granular Incident Metrics
A unified incident dashboard that converts hard numbers into easy-to-visualize graphs and charts. Explore metrics like MTTA, MTTR, and Incident count by Team, Service, Users, among other filters. Typically, response metrics are used as a baseline to improve your incident response processes.
Organization-level and Team-level incident analytics
Organization-level analytics provides a quick overview of the overall health of your infrastructure and on-call effectiveness. Users with the ability to view org-level analytics can see MTTA/MTTR, open and suppressed incidents by each on-call team over time. This allows you to quickly identify long-standing infrastructure issues and accurately measure the effectiveness of your reliability processes. For a more granular view, Team-level analytics lets you see detailed metrics from teams that you are a part of.
Incident Count & Heat Map
Visualize Incident Count for a specific time range with options to filter open incidents, deduplicated incidents, and suppressed events based on Tags, Services, Alert Sources, Org, Team, Time, etc. Furthermore, represent this data in the form of Heat Map for better analysis.
Export Incidents
Squadcast comes with a built-in way to export your incident data for each graph based on certain data fields. You can export incidents in CSV format to be used for further processing.
Auto Recorded Incident Timeline
Quickly get a high-level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when. Export Incident timelines into easily readable PDF or marked down version.
Granular Reliability Insights
Drill down into areas of improvement. Leverage our powerful reporting and analytics to reveal the source of most alerts, your team’s performance in acknowledging and resolving. Visualize and analyse the distribution of incidents across services for a specified period of time along with the status of each service. Drive better review meetings to understand the impact on customers, business and people.
Export Incidents
Squadcast comes with a built-in way to export your incident data based on certain data fields. You can export incidents in CSV format to be used for further processing. This also available as public API.
Auto Recorded Incident TImeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when. Export Incident timelines into easily readable PDF or marked down version.
What our customers have to say
Juan Gutierrez
VP of Engineering, Bibam Group
Squadcast has helped us accelerate the implementation of incident management best practices.
By making Squadcast the central piece of our incident management, we were able to implement numerous best practices and in that process, we learned to clearly distinguish between Incidents and Alerts. Incidents that are critical and need to be handled right away, and Alerts, which are something to look at, but not very urgently. By using this centralized tool we were able to surface the actual problem that was affecting our customers.
Paolo Garri
Director of Technology, Sport1 GmbH
Easy to set up incident response platform
Integrations are easy to set up in Squadcast, multiple alert sources are supported, and the status-pages functionality allows us to provide transparency around our incident management process.
Alexandre Lessard
System Analyst, Mapgears
Thanks to Squadcast, we have been able to streamline our existing alerting process in spite of the complexities resulting from monitoring numerous servers and services.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have to deal with mixed messages as there is more clarity about alerts arising from multiple sources at the same time. Now when an incident occurs, the engineer who is serving the oncall shift gets notified accurately.
Eric Jelinek
Vice President of Technology, NestEgg
Ever since we started using Squadcast, we have been able to proactively fix production issues before it gets reported by customers and other stakeholders.
Our platform’s overall reliability has increased since we started using Squadcast for incident management. We have been able to easily integrate it with our monitoring stack, define strict escalation policies, and establish routing rules to alert our oncall engineers in case of an incident. Most importantly, managing oncall schedules has become so much more simpler & faster.
What our customers have to say
Squadcast has helped us accelerate the implementation of incident management best practices.
By making Squadcast the central piece of our incident management, we were able to implement numerous best practices and in that process, we learned to clearly distinguish between Incidents and Alerts. Incidents that are critical and need to be handled right away, and Alerts, which are something to look at, but not very urgently. By using this centralized tool we were able to surface the actual problem that was affecting our customers.
Juan Gutierrez
VP of Engineering, Scoro
Easy to set up incident response platform
Integrations are easy to set up in Squadcast, multiple alert sources are supported, and the status-pages functionality allows us to provide transparency around our incident management process.
Paolo Garri
Director of Technology, Sport1 GmbH
Thanks to Squadcast, we have been able to streamline our existing alerting process in spite of the complexities resulting from monitoring numerous servers and services.
Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have to deal with mixed messages as there is more clarity about alerts arising from multiple sources at the same time. Now when an incident occurs, the engineer who is serving the oncall shift gets notified accurately.
Alexandre Lessard
System Analyst, Mapgears
Ever since we started using Squadcast, we have been able to proactively fix production issues before it gets reported by customers and other stakeholders.
Our platform’s overall reliability has increased since we started using Squadcast for incident management. We have been able to easily integrate it with our monitoring stack, define strict escalation policies, and establish routing rules to alert our oncall engineers in case of an incident. Most importantly, managing oncall schedules has become so much more simpler & faster.
Eric Jelinek
VP of Technology, NestEgg
Plays well with your tech stack
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log
management, error tracking, ITSM and so on.
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log management, error tracking, ITSM and so on.
What Makes
Squadcast Unique?
Promotes SRE Best Practices
Squadcast is an SRE focused platform. It is designed to ensure teams adopt world-class site reliability practices. Every feature we build is aimed towards catalyzing your efforts towards maintaining an outstanding customer experience.
Unlimited Free Stakeholders
Stakeholder users are other business participants like product managers, software developers, and customer support representatives across the organization to work together with transparency towards the common goal of great customer experience.
Free Public Status Page
One of the core principles of SRE is Transparency. Level up your reliability and transparency with our free public Status page. Configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast.
Ready to Start?
Monitor, Optimize and Investigate. Drill down from organization level or
team level performances and spot areas of improvement.
See Squadcast in Action
Monitor, Optimize and Investigate. Drill down from team-level or individual level performances and spot areas of improvement.
SCHEDULE A DEMO
Incident Response Mobility
Manage incidents on the go with Squadcast
mobile app for Android and iOS devices
app storegoogle play
Incident Response Mobility
Manage incidents on the go with Squadcast mobile apps for Android and iOS devices
app storegoogle play
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2 Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2
Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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