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Customer Support
Integrating

Zendesk

& Squadcast

Turn Zendesk tickets into war room action. Squadcast integrates seamlessly to escalate critical issues and mobilize your response team faster.

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ZendeskSquadcast
Zendesk
Integration Details
Integration Steps

To integrate Zendesk with Squadcast:

  1. You begin by logging into your Squadcast account, navigating to the "Services" tab, selecting the desired service, and adding Zendesk as an integration to generate a unique webhook URL.
  2. This URL is then used in Zendesk by logging in, going to "Admin" > "Extensions", adding a new HTTP Target with the Squadcast webhook URL, setting the method to "POST", and the content type to "JSON".
  3. Next, create triggers in Zendesk under "Business Rules" > "Triggers", defining conditions for when an alert should be sent to Squadcast, and using the "Notify target" action to select the Squadcast webhook, including necessary information in the JSON body.
Zendesk
Zendesk
Key Features

Once the integration is up & running, you can:

  1. Automate Resolution Updates: Once an incident is resolved in Squadcast, the integration can automatically update the corresponding ticket in Zendesk. This keeps customers informed about the status of their issues, enhancing transparency and trust.
  2. Automate Incident Alerting: By integrating Zendesk with Squadcast, organizations can automatically convert support tickets created in Zendesk into incidents within Squadcast. This ensures that critical issues are flagged in real-time, allowing for quicker mobilization of response teams.
Zendesk
Zendesk
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Hossein A
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"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
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scott
Scott Q.
VP & CTO
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"Simplifies the incident management and reporting flow"
The free status page allows our Ops Engineers to quickly coordinate, update, report, and respond to customer concerns.
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Adam W
Lead Engineer
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"Squadcast helps us improve customer experience"
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
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Santiago Agustín F.
Chief Information Security Officer
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"Consistency for On-Call"
It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert.
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curtis
Curtis N
Director Network Services
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"Good growing tool in an important sector"
Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
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adam w
Adam W
Senior Product Operations Manager
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"Incredible value, very reactive team and well maintained platform"
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!
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dave
Dave L
CTO
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"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.
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Kadu B
Infrastructure Coordinator
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"Modern on call tool to squads"
Very intuitive configuration and easy-to-use solution, really like how to deal with alert noise, on-call schedules, and voice call as an option to report incidents.
Read Review on G2
Kadu B
Infrastructure Coordinator
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"Squadcast rocks! A solution that is very flexible and tunable for our team"
Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts.
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bruce
Bruce H
Founder and President
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"Increase your support operations efficiency"
Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
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chris
Chris A
Service Delivery Manager
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"Squadcast helps us improve customer experience"
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
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santiago
Santiago Agustín F.
Chief Information Security Officer
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"Our Ops teams love it!"
We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users. Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain. Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation. Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.
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aashray
Aashray A
Senior Software Engineer
starstarstarstarstar
"Squadcast is a good tool for critical alerting"
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
Read Review on G2
scott
Scott Q.
VP & CTO
starstarstarstarstar
"Incredible value, very reactive team and well maintained platform"
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast!
Read Review on G2
dave
Dave L
CTO
starstarstarstarempty star
"Simplifies the incident management and reporting flow"
The free status page allows our Ops Engineers to quickly coordinate, update, report, and respond to customer concerns.
Read Review on G2
adam
Adam W
Lead Engineer
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