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Streamline ServiceNow Incident Management with the Squadcast Integration

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Unlock advanced incident management and reliability automation by integrating Squadcast with ServiceNow. This bi-directional extension allows for the creation, synchronization, and resolution of incidents across both platforms, ensuring a streamlined workflow for your IT and DevOps teams.
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Workflow Automation
Integration

Key Features

Incident Synchronization

Ensuring incidents and notes are synced between Squadcast and ServiceNow in real-time, maintaining consistency and avoiding need for manual duplication of data.

User and Role Mapping

Mapping users and roles between ServiceNow and Squadcast to keep user information and permissions aligned.

Service and Escalation Policy Mapping

Aligning ServiceNow groups with Squadcast services and escalation policies for efficient incident assignment and management.

Configuration Item and Service Mapping

Allowing ServiceNow Configuration Items to be mapped to Squadcast Services, ensuring incidents are associated with the correct services in both platforms.

Automated Rule-Based Field Mapping

Utilizing rules to dynamically map key-value pairs from Squadcast to ServiceNow incident fields, reducing manual data entry.

Webhook Management

Executing manual webhooks directly from ServiceNow, triggering the appropriate response scripts through Squadcast.
Prerequisites:
✔️ Active subscriptions to ServiceNow and Squadcast (Enterprise plan).
✔️ Required permissions in Squadcast for configuration.
GET THE APP ON THE SERVICENOW STORE
The Squadcast extension is now accessible on the ServiceNow Marketplace.

Squadcast's newly launched integration with ServiceNow enriches the operational toolkit within the ServiceNow ecosystem. Embrace the full suite of Squadcast's incident management features directly from ServiceNow's platform, allowing teams to operate within the system they know and trust.

Utilize robust capabilities for incident management within the ServiceNow environment or via the Squadcast platform, empowering you to operate advanced reliability features without switching screens.
Go to ServiceNow Marketplace

Getting Started

Follow the step-by-step guide in the Squadcast-ServiceNow integration documentation
to configure your integration today and harness the full potential of unified incident management.
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