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Automate incident note addition when incident is resolved

Congratulations! Your Incident has been successfully resolved. Now, wouldn't it be valuable to conclude it with some Incident notes? This fosters a culture of continuous learning throughout the organization, allowing everyone to glean insights from past Incidents. With Squadcast's Workflows, adding Incident notes is seamlessly integrated once an Incident has been resolved.

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How to

Automate incident note addition when incident is resolved

Begin by setting up a workflow triggered by 'Incident Resolved'. Fine-tune your criteria by filtering based on Alert, Services, Tags, and Priority.

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To seamlessly include adding an Incident note as an action, click on the Squadcast logo under 'Select to add action'. In the side panel, select 'Add Incident Note'. Enter the desired note and click Save. This action seamlessly integrates incident notes, enhancing incident management efficiency.

Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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