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Automatically create Jira ticket when incident is resolved

Elevate your incident resolution process with Squadcast's effortless automation. Seamlessly create Jira tickets upon incident resolution for comprehensive tracking and streamlined operations. Simplify your workflow with ease.

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How to

Automatically create Jira ticket when incident is resolved

To create a ticket in Jira Cloud,Click on the Jira logo under Select to add action -> In the side panel, click on Create a Jira Ticket.

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Select the Jira Account, Jira Project, and Issue Type from the options in the drop-down -> Enter the ticket title and message you would like to be automatically sent.

Click Save. You'll have successfully added the new action. This option supports templating variables, for the ones shown below:  
incident_id
incident_status
incident_message
incident_description
service_id
service_name
alert_source_type
alert_source_short_name
payload

It will be utilized as such: Message: {{event.incident_message}}

Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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