Elevate your incident resolution process with Squadcast's effortless automation. Seamlessly create Jira tickets upon incident resolution for comprehensive tracking and streamlined operations. Simplify your workflow with ease.
To create a ticket in Jira Cloud,Click on the Jira logo under Select to add action -> In the side panel, click on Create a Jira Ticket.
Select the Jira Account, Jira Project, and Issue Type from the options in the drop-down -> Enter the ticket title and message you would like to be automatically sent.
Click Save. You'll have successfully added the new action. This option supports templating variables, for the ones shown below:
incident_id
incident_status
incident_message
incident_description
service_id
service_name
alert_source_type
alert_source_short_name
payload
It will be utilized as such: Message: {{event.incident_message}}