Complex Scheduling: Their current alerting tool with its non configurable features made on-call scheduling inefficient and complex
Expensive: For their simple incident response use case, the cost was quite high. Unused features came at a steep price
Non-Intuitive, Complex UI: Loss of time in acknowledging and resolving due to poor UI, leading to higher MTTR
Poor Customer Support: Lack of timely support affected their customer facing SLAs
Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response
Pricing Clarity: Fair, Transparent and flexible pricing
Pricing Clarity: Fair, Transparent and flexible pricing
Simpler Interface: Ease of use with intuitive UI allows for faster incident response
Simpler Interface: Ease of use with intuitive UI allows for faster incident response
Responsive Support: Prompt support along with custom configurations helped adopt SRE best practices in incident management