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Bibam found their best
PagerDuty Alternative in Squadcast
"By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue,
allowing us to focus more on our development roadmap."
Martin do Santos
PLATFORM AND ARCHITECTURE TECH LEAD, BIBAM GROUP
About Bibam
Industry:  Travel and Tourism
Location:  Capital Federal, Buenos Aires
Bibam Group is a tourism and travel holding company based in Argentina and Latin America with distinctive, multi-segment products and services across verticals like e-commerce, cruises, hotels, car rentals.

For a multiple vertical business running on hundreds of micro services 24/7, availability and uptime are critical in providing uninterrupted services  to their customers.
Challenges and Solutions
Challenges
Complex Scheduling: Their current alerting tool with its non configurable features made on-call scheduling inefficient and complex
Expensive: For their simple incident response use case, the cost was quite high. Unused features came at a steep price
Non-Intuitive, Complex UI: Loss of time in acknowledging and resolving due to poor UI, leading to higher MTTR
Poor Customer Support: Lack of timely support affected their customer facing SLAs
Solutions
Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response
Pricing Clarity: Fair, Transparent and flexible pricing

Pricing Clarity: Fair, Transparent and flexible pricing


Simpler Interface: Ease of use with intuitive UI allows for faster incident response
Simpler Interface: Ease of use with intuitive UI allows for faster incident response


Responsive Support: Prompt support along with custom configurations helped adopt SRE best practices in incident management
Key Benefits
Better On-Call Management
With Squadcast, the team can now schedule on-call responders with customized rotations and time zones along with option to add layers of responders who can act as a fallback to primary on-call responders, enabling better incident response.


Adopted Best Practices in Incident Management
The team is now equipped with better Incident Management process to restore services in the event of an interruption or unplanned downtime with Squadcast. Covering the entire lifecycle of the incident - from incident trigger to post-incident reviews and postmortems, helps improve their dynamic and constantly evolving systems & architectures.
Reduced
MTTR
Eliminated alert fatigue with flexible conditional routing based on incident properties and multiple diverse notification modes, resulting in Faster Time to Detect and Acknowledge.




Mobile Incident Management
Leveraged Squadcast’s native mobile applications, to trigger remediations from anywhere, and in turn enhanced incident response by bringing their entire toolchain into one platform.




40%
Better On-call Management
With Squadcast, the team can now schedule on-call responders with customized rotations and time zones along with option to add layers of responders who can act as a fallback to primary on-call responders, enabling better incident response.
4x
Adopted Best Practices in Incident Management
The team is now equipped with better Incident Management process to restore services in the event of an interruption or unplanned downtime with Squadcast. Covering the entire lifecycle of the incident - from incident trigger to post-incident reviews and postmortems, helps improve their dynamic and constantly evolving systems & architectures.
33%
Reduced MTTR
Eliminated alert fatigue with flexible conditional routing based on incident properties and multiple diverse notification modes, resulting in Faster Time to Detect and Acknowledge.
33%
Mobile Incident Management
Leveraged Squadcast’s native mobile applications, to trigger remediations from anywhere, and in turn enhanced incident response by bringing their entire toolchain into one platform.
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What our customers have to say
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
What our customers have to say
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Dave Lechasseur
CTO, Foneco
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data & Security, iPro
Learn how your team can up-level incident management
using Squadcast's cutting-edge SRE tools
Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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Our Product Roadmap is now public. Check it out here!