Bibam Case Study

About Bibam Group

Travel and Tourism

Capital Federal, Buenos Aires

Bibam Group is a tourism and travel holding company based in Argentina and Latin America with distinctive, multi-segment products and services across verticals like e-commerce, cruises, hotels, car rentals.

For a multiple vertical business running on hundreds of micro services 24/7, availability and uptime are critical in providing uninterrupted services to their customers.

Foneco

Telecommunications

Montréal, Canada

Foneco is an integration communication platform with over 600 businesses on a global scale with an extensive partner network helping teams boost their sales productivity by empowering them to work smarter and faster.

Service uptime is extremely critical for Foneco’s business due to its large scale phone service operations. Hence uptime of their service, needless to say is critical for their business.

Top Challenges

Complex Scheduling: Their current alerting tool with its non configurable features made on-call scheduling inefficient and complex

Expensive: For their simple incident response use case, the cost was quite high. Unused features came at a steep price

Non-Intuitive, Complex UI: Loss of time in acknowledging and resolving due to poor UI, leading to higher MTTR
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Poor Customer Support: Lack of timely support affected their customer facing SLAs
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Squadcast Solutions

Easy On-Call SchedulingEasy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response

Automated Escalation PoliciesPricing Clarity: Fair, Transparent and flexible pricing
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Automated Alert ForwardingSimpler Interface: Ease of use with intuitive UI allows for faster incident response
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Comprehensive ReportingResponsive Support: Prompt support along with custom configurations helped adopt SRE best practices in incident management

Key Benefits

Better On-Call Management

With Squadcast, the team can now schedule on-call responders with customized rotations and time zones along with option to add layers of responders who can act as a fallback to primary on-call responders, enabling better incident response.

Adopted Best Practices in Incident Management

The team is now equipped with better Incident Management process to restore services in the event of an interruption or unplanned downtime with Squadcast. Covering the entire lifecycle of the incident - from incident trigger to post-incident reviews and postmortems, helps improve their dynamic and constantly evolving systems & architectures.

Reduced MTTR

Eliminated alert fatigue with flexible conditional routing based on incident properties and multiple diverse notification modes, resulting in Faster Time to Detect and Acknowledge.

Mobile Incident Management

Leveraged Squadcast’s native mobile applications, to trigger remediations from anywhere, and in turn enhanced incident response by bringing their entire toolchain into one platform.

By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. With their multiple alert sources per service feature, we were able to to duplicate similar events and tag incidents across all active integrations in a service. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.

Martin do Santos

Platform and Architecture Tech Lead, Bibam Group

Squadcast is a leader in IT Alerting on G2

Squadcast is a leader in Incident Management on G2

Squadcast is a leader in IT Service Management (ITSM) Tools on G2

Key Benefits

Easy On-Call Scheduling

With Squadcast , the team is now able to schedule on-call responders with customized rotations, notifications and time zones along with the option to add layers of responders who can act as a fallback to primary on-call responders, enabling better incident response.

Schedule Overrides - Never Miss an Alert!

The ability to override on call schedules to forward alert notifications when someone on the team goes off-duty was key to scale our operations ensuring we never miss an alert.

Automated Escalation Policies

We are able to set policies to auto-escalate incidents in order to notify the right individual or team when required.

Comprehensive Reporting

A single system health dashboard with configured SLOs helps us to track SLO breaches and comprehensive MTTA/MTTR reports allows to measure and improve the velocity at which the team is resolving incidents

For a growing company like ours, Squadcast freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the alert forwarding feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.

Dave Lechasseur
CTO

Bibam found their best PagerDuty Alternative in Squadcast

About Bibam Group

How Squadcast helps adopting SRE best practices for incident management at Foneco

Foneco

Top Challenges

Squadcast Solutions

Key Benefits

See Squadcast in Action

Key Benefits

Squadcast Demo