Hey folks, We’re back with another feature update for all our customers! We have recently gone live with the Incident Watchers feature which nests within an Incident Details page. This blog will outline how you can access the feature, its primary functionalities and how we foresee it helping improve your Incident Management process.
Note: This feature will be available to pro, premium and enterprise plan users only. To know more, check out our pricing page.
To access incident watchers, click on any incident created on the Squadcast incident list view. This takes you to the incident details page where you can take various actions to achieve incident resolution.
Once within the incident page, there are two flows that help you use the feature. The first is subscribing to an incident yourself and the second is adding other team members as watchers to that particular incident. Both flows play a significant role in keeping you and your stakeholders updated on the incident lifecycle.
As shown below the first flow is done using the watch toggle next to the incident ID, you are now a subscriber to this particular incident.
The second flow can be done by mentioning a team member, stakeholder or yourself using the ‘@’ symbol in the notes section of the incident. This action automatically adds the user as a subscriber of an incident.
There are three levels of watch options that a user can opt into with incident watchers, each with varying levels of detail on the incident lifecycle.
Incident lifecycle: With this option, the subscriber will only receive email updates on the states of an incident i.e. acknowledgement and resolution.
Incident lifecycle + notes: It will add updates on any notes added during the incident, In addition to updates on the states of an incident.
All activity: It is the most comprehensive as it will result in sending updates for any action taken within an incident. These can include runbook activities, task additions, updates to status pages and the creation of postmortems among others. Choosing this option is recommended for high severity incidents which require information on a granular level to be passed on to yourself, team members or stakeholders.
For more information on this check out our incident watchers support documentation.
On the face of it, subscribing to an incident to receive notifications is a straightforward and possibly an additional communication channel. We believe there are tangible and intangible benefits to using this feature.
As we move ahead with the evolution of Squadcast, we hope that being able to subscribe to an incident with this feature will further add to the ease of responding to, managing and collaborating on your incident management process. Keep watching this space as we have more, exciting product updates ahead!
Squadcast is an incident management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.