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G2 Winter Report 2023: Squadcast Maintains Leadership in IT Alerting and Incident Management

Dec 27, 2023
Last Updated:
Dec 27, 2023
Share this post:
G2 Winter Report 2023: Squadcast Maintains Leadership in IT Alerting and Incident Management
Table of Contents:

    Introduction

    2023 has been a year of significant growth for Squadcast, with an expanding presence in both Mid-Market and Enterprise segments across IT Alerting and Incident Management categories. And with the release of the G2 Winter Report '23, it's an opportune moment to share some of our key achievements:

    Highlights:

    • 99% of our users have rated us with 4 stars or above
    • ROI is achieved in just 8-9 months, compared to the category average of 18 months
    • 94% of users rate us highly on ease of setup 
    • 93% of users applaud us for ease of admin and quality of support

    Key Recognitions from the G2 Report:

    • Acknowledged as the Mid-Market Leader in the Asia Pacific region.
    • Recognized for the Fastest Implementation in both Mid-Market and Enterprise segments
    • Distinguished as a High Performer in the Enterprise category 
    • Ranked among the Top 10 tools for Usability in the Enterprise segment

    We are grateful for these recognitions and continue to strive for excellence.

    Among Trending Tools & Enterprise Expansion 

    This year also marked our recognition as the top 10 trending tools in Incident Management and IT Alerting categories. And building on this momentum, our efforts into expanding into the Enterprise segment have garnered recognition in several ways, including:

    • High Performer in Enterprise IT Alerting
    • Fastest Implementation in Enterprise Incident Management
    • Ranked among the Top 10 tools for Usability in the Enterprise segment
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Steady Progress

    Our performance in the IT Alerting Category has been consistently strong across various regions including Asia Pacific, EMEA, and the Americas. This reflects our commitment to a global market presence. Additionally, Squadcast has been recognized as one of the top 3 tools in:

    • IT Alerting Usability for the Mid-Market sector.
    • Building strong relationships in IT Alerting within the Mid-Market segment

    Moreover, Squadcast has consistently high performance in the Mid-Market segment for Incident Management. We view these accomplishments as stepping stones in our ongoing journey towards innovation and customer satisfaction.

    Hear From our Happy Customers

    "Full featured product, excellent interface, responsive product team: Interface is very user friendly. It's easy to create custom rules, views, etc. Documentation is very well done and complete. The product team is SUPER responsive. They reach out (roughly) quarterly and offer to meet with you to ensure you are happy with the product and address any complaints of features requets you have have."

    "Squadcast has really helped a lot in terms of monitoring and alerts in the environment: We get immediate alerts if there is some issue related to memory, disk, any services going down, so that we can quickly reach to those and fix the issue in a minimum due time."

    "A Reliable Partner in Incident Management: One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

    The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

    Furthermore, the customer support from Squadcast has been exceptional."

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    "Best Incident Management Software: Complete and simple interface, with several visualization options, the graphics bring helpful information which facilitates the incident management and allows to generate metrics in an easy way. Integration with other tools is simple and agile, I don't need to spend hours trying to configure. The price is extremely affordable for what it offers.

    The incident warning options are great and allow us to act freely, being able to configure individually for each user to use as they wish.

    Read more about what our users have to say about Squadcast on G2’s review pages and check out our Enterprise Incident Management offering."

    “We are deeply honored to be acknowledged as a Leader and to be listed among the top 10 trending tools in Incident Management and IT Alerting categories. Our expanded presence in the Enterprise and Mid-Market segments further underscores our unwavering commitment to enhancing reliability. These recognitions are a testament to our team’s hard work and our users’ trust. As we continue our journey, our focus remains on empowering organizations with efficient, automated solutions to navigate the complexities of the digital world.” - Amiya Adwitiya, CEO of Squadcast.

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    December 27, 2023
    December 27, 2023
    Share this post:
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    G2 Winter Report 2023: Squadcast Maintains Leadership in IT Alerting and Incident Management

    G2 Winter Report 2023: Squadcast Maintains Leadership in IT Alerting and Incident Management
    Dec 27, 2023
    Last Updated:
    Dec 27, 2023

    Introduction

    2023 has been a year of significant growth for Squadcast, with an expanding presence in both Mid-Market and Enterprise segments across IT Alerting and Incident Management categories. And with the release of the G2 Winter Report '23, it's an opportune moment to share some of our key achievements:

    Highlights:

    • 99% of our users have rated us with 4 stars or above
    • ROI is achieved in just 8-9 months, compared to the category average of 18 months
    • 94% of users rate us highly on ease of setup 
    • 93% of users applaud us for ease of admin and quality of support

    Key Recognitions from the G2 Report:

    • Acknowledged as the Mid-Market Leader in the Asia Pacific region.
    • Recognized for the Fastest Implementation in both Mid-Market and Enterprise segments
    • Distinguished as a High Performer in the Enterprise category 
    • Ranked among the Top 10 tools for Usability in the Enterprise segment

    We are grateful for these recognitions and continue to strive for excellence.

    Among Trending Tools & Enterprise Expansion 

    This year also marked our recognition as the top 10 trending tools in Incident Management and IT Alerting categories. And building on this momentum, our efforts into expanding into the Enterprise segment have garnered recognition in several ways, including:

    • High Performer in Enterprise IT Alerting
    • Fastest Implementation in Enterprise Incident Management
    • Ranked among the Top 10 tools for Usability in the Enterprise segment
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Steady Progress

    Our performance in the IT Alerting Category has been consistently strong across various regions including Asia Pacific, EMEA, and the Americas. This reflects our commitment to a global market presence. Additionally, Squadcast has been recognized as one of the top 3 tools in:

    • IT Alerting Usability for the Mid-Market sector.
    • Building strong relationships in IT Alerting within the Mid-Market segment

    Moreover, Squadcast has consistently high performance in the Mid-Market segment for Incident Management. We view these accomplishments as stepping stones in our ongoing journey towards innovation and customer satisfaction.

    Hear From our Happy Customers

    "Full featured product, excellent interface, responsive product team: Interface is very user friendly. It's easy to create custom rules, views, etc. Documentation is very well done and complete. The product team is SUPER responsive. They reach out (roughly) quarterly and offer to meet with you to ensure you are happy with the product and address any complaints of features requets you have have."

    "Squadcast has really helped a lot in terms of monitoring and alerts in the environment: We get immediate alerts if there is some issue related to memory, disk, any services going down, so that we can quickly reach to those and fix the issue in a minimum due time."

    "A Reliable Partner in Incident Management: One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

    The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

    Furthermore, the customer support from Squadcast has been exceptional."

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    "Best Incident Management Software: Complete and simple interface, with several visualization options, the graphics bring helpful information which facilitates the incident management and allows to generate metrics in an easy way. Integration with other tools is simple and agile, I don't need to spend hours trying to configure. The price is extremely affordable for what it offers.

    The incident warning options are great and allow us to act freely, being able to configure individually for each user to use as they wish.

    Read more about what our users have to say about Squadcast on G2’s review pages and check out our Enterprise Incident Management offering."

    “We are deeply honored to be acknowledged as a Leader and to be listed among the top 10 trending tools in Incident Management and IT Alerting categories. Our expanded presence in the Enterprise and Mid-Market segments further underscores our unwavering commitment to enhancing reliability. These recognitions are a testament to our team’s hard work and our users’ trust. As we continue our journey, our focus remains on empowering organizations with efficient, automated solutions to navigate the complexities of the digital world.” - Amiya Adwitiya, CEO of Squadcast.

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    December 27, 2023
    December 27, 2023
    Share this post:

    Subscribe to our latest updates

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
    In this blog:
      Subscribe to our LinkedIn Newsletter to receive more educational content
      Subscribe now
      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
      Peak Reliability
      Easier, Faster, More Automated with SRE.
      Incident Response Mobility
      Manage incidents on the go with Squadcast mobile app for Android and iOS devices
      google playapple store
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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