At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.
Picture tackling a high severity Incident: Among the flurry of actions, imagine your team rallying together on a Zoom call for a SEV0 Incident . Now, what if, as soon as the SEV0 Incident comes alive, the Zoom link that the responder needs to share for collaboration is set and ready. Moreover, imagine a ready-to-use Runbook detailing the Incident handling procedure attached to an Incident. Workflows will take care of all these ancillary tasks, so the primary responders can focus on more important tasks like triaging and resolution. Think of Workflows as a predefined set of actions, activated by specific conditions (or Triggers), that span both internal Squadcast functions and external operations.
Triggers are events that dictate when actions should be executed. For instance, a trigger might be activated when an Incident receives acknowledgment or when it's resolved.
Within each Workflow, you have the flexibility to define multiple trigger conditions. These conditions include Alert Source, Service, and specific Tags like priority or urgency.
Importantly, a workflow springs to action only when all the set conditions are met.
PS. Coming soon: Enhanced actions like Webhook triggers; email notifications; and extended workflow integrations for platforms like Slack, MS Teams, and Jira.
Here’s a quick demo of how Workflowscan be created:
We have created a detailed terminology guide to guide you through different facets of this feature!
In the evolving landscape of Incident Management, Workflows with a "human in the loop" approach can help your organization reduce toil and let Engineers focus on mission-critical tasks. We encourage you to try this feature and share any feedback you may have with our support team 🙂
Not signed up for Squadcast yet? Worry not, you can still take Workflows for a spin as a part of our 14 day free trial. Cheers!
Squadcast is a Reliability Automation platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.