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MSP's As NOC's, Handling Multiple Clients

Oct 26, 2023
Last Updated:
Oct 26, 2023
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MSP's As NOC's, Handling Multiple Clients
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    Investment in Incident Management platforms is on the rise among leading MSPs, to facilitate seamless service delivery and enhance customer experience. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions. 

    In this blog, we’ll cover what are MSP’s, what services they manage, and how they can handle multiple clients by using Squadcast.

    What are Managed Service Providers?

    Managed Service providers (MSPs) are trusted partners that provide a comprehensive suite of IT services, including IT infrastructure management, Network security, Cloud computing, Data backup and disaster recovery, help desk and technical support. Businesses can gain access to a team of experienced IT professionals by outsourcing their IT needs to an MSP.

    The global managed services market is poised to exceed $400 billion by 2026, (Statista)

    What can MSPs manage?

    Managed service providers (MSPs) can be a valuable asset to businesses of all sizes, providing a wide range of IT services. Let’s see who can benefit from them:

    1. NOCs: Centralized Network Management

    NOCs are the heart of network management, responsible for monitoring, maintenance, and performance optimization. MSPs offer NOC services, handling network monitoring, issue resolution, and performance enhancements. Clients benefit from expert network management while focusing on their core business.

    Explore more: What are Network Operation Centers (NOC) and how do NOC teams work? 

    2. SOCs: Robust Cybersecurity

    MSPs can extend services to Security Operations Centers (SOCs), addressing security threats. SOC services cover threat detection, Incident Response, and vulnerability management, ensuring client data and systems remain secure.

    3. Software and Application Management

    MSPs take charge of software and application management, including installation, configuration, maintenance, troubleshooting, and license management. Clients enjoy a well-maintained software environment with minimal effort.

    4. Business Continuity and Disaster Recovery (BCDR) Services

    BCDR services ensure client resilience against disruptions. MSPs design and implement BCDR strategies, encompassing data backup, disaster recovery planning, and continuity testing.

    5. Third-Party Services Management

    MSPs efficiently manage third-party services and vendors, optimizing contracts and service performance. This includes cloud services, telecommunications, and equipment vendors.

    6. Network Analysis and Reporting

    MSPs provide clients with regular network health reports, including performance metrics, security insights, and improvement recommendations.

    To ensure seamless delivery of these services, having a robust Incident Management and Response platform is essential. Let’s explore how Squadcast as a reliability workflow platform can significantly benefit MSPs in streamlining their operations and enhancing client satisfaction.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Why should MSPs use Squadcast?

    Squadcast handles the way MSPs handle and resolve incidents across their client base. Here’s how:

    • Increased Collaboration And Communication: MSPs can enhance collaboration and communication for their teams with real-time Incident Response, efficient alert routing, and seamless ChatOps integration with tools like Slack and Microsoft Teams
    • Improved Incident Response Times: With a centralized incident management, real-time collaboration tools like incident-specific chat rooms (Gmeet, Zoom, etc.), conference calls, and incident notes MSPs can quickly resolve incidents and minimize downtime for their customers. Automated workflows, assigning incidents, past incidents and generating runbooks can  free up their time to focus on resolving incidents.
    • Smart & Efficient Incident Handling: Squadcast's Deduplication, Suppression, and Escalation Rules help to ensure that only the most important alerts are routed to the right people. With Incident List View MSPs can get a bird's-eye view of all the incidents their team has encountered which can later help them create incident analytics inspired client based reports. 
    • Reduced Costs: Squadcast offers MSPs a single platform for managing all aspects of Incident Response, including monitoring, alerting, collaboration, and reporting. Hence, eliminating the need to purchase and maintain multiple tools. It’s a cost-effective solution for managing multiple teams with customizable roles and permissions. Check our pricing here for better comparison.
    Squadcast G2 Reviews

    How Can MSPs Leverage Squadcast to Manage Multiple Clients?

    Squadcast addresses the challenging needs of MSPs through its comprehensive feature set. In addition to enabling the prompt detection of critical incidents with notification management and global team coordination via round-robin escalation, there are several features tailor-made for MSPs. 

    These include Teams, Squads, Webforms, and Stakeholder Licenses, etc. Let's go over each of them individually:

    Using Teams & Squad Roles 

    Teams in Squadcast allow organizations to represent their internal operational structure effectively. This feature enables companies to manage and address issues within their distinct operational units, whether divided by technical specializations, activities, services, geography, or a combination of these factors. 

    By creating separate Teams for each client, MSPs ensure that their data remains isolated and incidents are handled independently. Team members can be added or removed easily too. Each Team can have its own 

    • Escalation Policies, 
    • Services, 
    • Dedicated incident dashboards, and 
    • Distinct analytics sections.

    Additionally, they can have role based access control over different team members giving them limited abilities of configuration or add them just as an observer.

    The hierarchy can be further divided into Squads to represent distinct teams or sub-organizations within the main account. This prevents the need for maintaining multiple accounts, streamlining management and collaboration. MSPs can align their Squads with different customer segments, or assign each customer to a specific Squad based on the history of alerts and past incidents

    Improving Customer Support with Webforms

    Squadcast webforms offer organizations the capability to create and publish web-based forms that are accessible to both customers (or external stakeholders) and internal stakeholders for reporting incidents. When managing multiple clients, MSPs may occasionally overlook incidents or not receive immediate alerts regarding them. In such scenarios, MSPs have the option to host public webforms or create dedicated webforms for each client.

    How does this feature benefit MSPs? 

    Individuals from the MSP's client list who identify an issue can conveniently complete the webform, which will trigger the automatic escalation of the issue to the responsible personnel. This streamlines the process, eliminating the need for clients to contact the customer support team and subsequently identify the most suitable person for issue resolution. 

    Webforms are also highly adaptable, enabling MSP’s to tailor them to their branding with company logos and additional input fields for detailed issue descriptions. Hence, giving MSP’s the ability to gather crucial contextual information from customers. By including specific fields in the webform, such as severity, priority, service affected, and description, MSPs can gain a deeper understanding of the reported issues. The submitted form creates an incident in Squadcast, which then follows the established escalation policy, ensuring swift routing to the subject matter expert. 

    Moreover, webforms establish a direct line of communication via email for clients, keeping them informed about incident status.

    Reporting method via webform streamlines issue resolution, minimizes disruption to engineers' & On-Call members workflow, and offers a controlled and spam-free way for clients to communicate their concerns. 

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Utilize Stakeholder Licenses 

    MSPs can leverage Stakeholder licenses in Squadcast to provide their clients with access to the Squadcast platform without having to purchase their own licenses. This can be a valuable way for MSPs to differentiate themselves from their competitors and provide their clients with additional value. 

    There are two stakeholders in Squadcast, namely internal stakeholders and external stakeholders. The internal stakeholders are the individuals from the MSP itself. They could be the CTO, CEO, etc. The external stakeholders are the multiple clients that MSPs are handling. 

    For Internal Stakeholders MSPs can:

    1. Notify stakeholders precisely by @mentioning them in the incident-specific chat room, supplemented by Email and Push notifications.
    2. Designate stakeholders as watchers to receive updates on incident status, comments, actions, and more, ensuring comprehensive information sharing.
    3. Sustain an exclusive internal status page with real-time updates on critical incidents. Internal stakeholders receive automatic email notifications for any status page updates.

    For External Stakeholders, they can:

    1. Establish a public status page for external stakeholders and customers. They can also be subscribed. For more information check our Status Page support doc
    2. Enable subscription-based email notifications for incident updates, fostering trust, transparency, and reducing support queries.

    The Stakeholders feature is universally accessible across all plans, offering read-only access to all incidents generated in Squadcast. As a result, Stakeholders do not receive default notifications for any of the incidents initiated in Squadcast. 

    Squadcast provides the option of acquiring unlimited Stakeholder licenses at a cost of $21. For more information check Squadcast pricing details.

    Through prompt stakeholder notifications, MSPs can furnish their clients with critical information, enabling them to make well-informed decisions concerning their managed services.

    Conclusion

    Squadcast can help MSPs to manage their downtime and outages by providing them with a centralized view of all of their incidents, timely stakeholder notifications, multi-tenant support and customizable webforms with the ability to communicate with clients about the incident status.

    Organizations often depend on MSPs, who can, in turn, trust Squadcast for efficient incident response and management across multiple clients. To witness the tangible benefits, check out this case study about Resolve Technology. They improved their MTTA and MTTR by 30% by leveraging Squadcast's Automatic Escalation Policies, Postmortem, and Status Page features to enhance their Incident Response process.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    October 26, 2023
    October 26, 2023
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    MSP's As NOC's, Handling Multiple Clients

    MSP's As NOC's, Handling Multiple Clients
    Oct 26, 2023
    Last Updated:
    Oct 26, 2023

    Investment in Incident Management platforms is on the rise among leading MSPs, to facilitate seamless service delivery and enhance customer experience. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions. 

    In this blog, we’ll cover what are MSP’s, what services they manage, and how they can handle multiple clients by using Squadcast.

    What are Managed Service Providers?

    Managed Service providers (MSPs) are trusted partners that provide a comprehensive suite of IT services, including IT infrastructure management, Network security, Cloud computing, Data backup and disaster recovery, help desk and technical support. Businesses can gain access to a team of experienced IT professionals by outsourcing their IT needs to an MSP.

    The global managed services market is poised to exceed $400 billion by 2026, (Statista)

    What can MSPs manage?

    Managed service providers (MSPs) can be a valuable asset to businesses of all sizes, providing a wide range of IT services. Let’s see who can benefit from them:

    1. NOCs: Centralized Network Management

    NOCs are the heart of network management, responsible for monitoring, maintenance, and performance optimization. MSPs offer NOC services, handling network monitoring, issue resolution, and performance enhancements. Clients benefit from expert network management while focusing on their core business.

    Explore more: What are Network Operation Centers (NOC) and how do NOC teams work? 

    2. SOCs: Robust Cybersecurity

    MSPs can extend services to Security Operations Centers (SOCs), addressing security threats. SOC services cover threat detection, Incident Response, and vulnerability management, ensuring client data and systems remain secure.

    3. Software and Application Management

    MSPs take charge of software and application management, including installation, configuration, maintenance, troubleshooting, and license management. Clients enjoy a well-maintained software environment with minimal effort.

    4. Business Continuity and Disaster Recovery (BCDR) Services

    BCDR services ensure client resilience against disruptions. MSPs design and implement BCDR strategies, encompassing data backup, disaster recovery planning, and continuity testing.

    5. Third-Party Services Management

    MSPs efficiently manage third-party services and vendors, optimizing contracts and service performance. This includes cloud services, telecommunications, and equipment vendors.

    6. Network Analysis and Reporting

    MSPs provide clients with regular network health reports, including performance metrics, security insights, and improvement recommendations.

    To ensure seamless delivery of these services, having a robust Incident Management and Response platform is essential. Let’s explore how Squadcast as a reliability workflow platform can significantly benefit MSPs in streamlining their operations and enhancing client satisfaction.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Why should MSPs use Squadcast?

    Squadcast handles the way MSPs handle and resolve incidents across their client base. Here’s how:

    • Increased Collaboration And Communication: MSPs can enhance collaboration and communication for their teams with real-time Incident Response, efficient alert routing, and seamless ChatOps integration with tools like Slack and Microsoft Teams
    • Improved Incident Response Times: With a centralized incident management, real-time collaboration tools like incident-specific chat rooms (Gmeet, Zoom, etc.), conference calls, and incident notes MSPs can quickly resolve incidents and minimize downtime for their customers. Automated workflows, assigning incidents, past incidents and generating runbooks can  free up their time to focus on resolving incidents.
    • Smart & Efficient Incident Handling: Squadcast's Deduplication, Suppression, and Escalation Rules help to ensure that only the most important alerts are routed to the right people. With Incident List View MSPs can get a bird's-eye view of all the incidents their team has encountered which can later help them create incident analytics inspired client based reports. 
    • Reduced Costs: Squadcast offers MSPs a single platform for managing all aspects of Incident Response, including monitoring, alerting, collaboration, and reporting. Hence, eliminating the need to purchase and maintain multiple tools. It’s a cost-effective solution for managing multiple teams with customizable roles and permissions. Check our pricing here for better comparison.
    Squadcast G2 Reviews

    How Can MSPs Leverage Squadcast to Manage Multiple Clients?

    Squadcast addresses the challenging needs of MSPs through its comprehensive feature set. In addition to enabling the prompt detection of critical incidents with notification management and global team coordination via round-robin escalation, there are several features tailor-made for MSPs. 

    These include Teams, Squads, Webforms, and Stakeholder Licenses, etc. Let's go over each of them individually:

    Using Teams & Squad Roles 

    Teams in Squadcast allow organizations to represent their internal operational structure effectively. This feature enables companies to manage and address issues within their distinct operational units, whether divided by technical specializations, activities, services, geography, or a combination of these factors. 

    By creating separate Teams for each client, MSPs ensure that their data remains isolated and incidents are handled independently. Team members can be added or removed easily too. Each Team can have its own 

    • Escalation Policies, 
    • Services, 
    • Dedicated incident dashboards, and 
    • Distinct analytics sections.

    Additionally, they can have role based access control over different team members giving them limited abilities of configuration or add them just as an observer.

    The hierarchy can be further divided into Squads to represent distinct teams or sub-organizations within the main account. This prevents the need for maintaining multiple accounts, streamlining management and collaboration. MSPs can align their Squads with different customer segments, or assign each customer to a specific Squad based on the history of alerts and past incidents

    Improving Customer Support with Webforms

    Squadcast webforms offer organizations the capability to create and publish web-based forms that are accessible to both customers (or external stakeholders) and internal stakeholders for reporting incidents. When managing multiple clients, MSPs may occasionally overlook incidents or not receive immediate alerts regarding them. In such scenarios, MSPs have the option to host public webforms or create dedicated webforms for each client.

    How does this feature benefit MSPs? 

    Individuals from the MSP's client list who identify an issue can conveniently complete the webform, which will trigger the automatic escalation of the issue to the responsible personnel. This streamlines the process, eliminating the need for clients to contact the customer support team and subsequently identify the most suitable person for issue resolution. 

    Webforms are also highly adaptable, enabling MSP’s to tailor them to their branding with company logos and additional input fields for detailed issue descriptions. Hence, giving MSP’s the ability to gather crucial contextual information from customers. By including specific fields in the webform, such as severity, priority, service affected, and description, MSPs can gain a deeper understanding of the reported issues. The submitted form creates an incident in Squadcast, which then follows the established escalation policy, ensuring swift routing to the subject matter expert. 

    Moreover, webforms establish a direct line of communication via email for clients, keeping them informed about incident status.

    Reporting method via webform streamlines issue resolution, minimizes disruption to engineers' & On-Call members workflow, and offers a controlled and spam-free way for clients to communicate their concerns. 

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Utilize Stakeholder Licenses 

    MSPs can leverage Stakeholder licenses in Squadcast to provide their clients with access to the Squadcast platform without having to purchase their own licenses. This can be a valuable way for MSPs to differentiate themselves from their competitors and provide their clients with additional value. 

    There are two stakeholders in Squadcast, namely internal stakeholders and external stakeholders. The internal stakeholders are the individuals from the MSP itself. They could be the CTO, CEO, etc. The external stakeholders are the multiple clients that MSPs are handling. 

    For Internal Stakeholders MSPs can:

    1. Notify stakeholders precisely by @mentioning them in the incident-specific chat room, supplemented by Email and Push notifications.
    2. Designate stakeholders as watchers to receive updates on incident status, comments, actions, and more, ensuring comprehensive information sharing.
    3. Sustain an exclusive internal status page with real-time updates on critical incidents. Internal stakeholders receive automatic email notifications for any status page updates.

    For External Stakeholders, they can:

    1. Establish a public status page for external stakeholders and customers. They can also be subscribed. For more information check our Status Page support doc
    2. Enable subscription-based email notifications for incident updates, fostering trust, transparency, and reducing support queries.

    The Stakeholders feature is universally accessible across all plans, offering read-only access to all incidents generated in Squadcast. As a result, Stakeholders do not receive default notifications for any of the incidents initiated in Squadcast. 

    Squadcast provides the option of acquiring unlimited Stakeholder licenses at a cost of $21. For more information check Squadcast pricing details.

    Through prompt stakeholder notifications, MSPs can furnish their clients with critical information, enabling them to make well-informed decisions concerning their managed services.

    Conclusion

    Squadcast can help MSPs to manage their downtime and outages by providing them with a centralized view of all of their incidents, timely stakeholder notifications, multi-tenant support and customizable webforms with the ability to communicate with clients about the incident status.

    Organizations often depend on MSPs, who can, in turn, trust Squadcast for efficient incident response and management across multiple clients. To witness the tangible benefits, check out this case study about Resolve Technology. They improved their MTTA and MTTR by 30% by leveraging Squadcast's Automatic Escalation Policies, Postmortem, and Status Page features to enhance their Incident Response process.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    October 26, 2023
    October 26, 2023
    Share this post:

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      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
      Peak Reliability
      Easier, Faster, More Automated with SRE.
      Incident Response Mobility
      Manage incidents on the go with Squadcast mobile app for Android and iOS devices
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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