Mailbird is an all-in-one Windows desktop email client where users can save time by managing multiple accounts at the same time. Mailbird currently has more than 3 million downloads, altogether handling a large amount of business and personal emails on a global scale. Being able to manage several spread-out resources was key to Mailbird, in order to keep them up and running to maintain the level of service expected by their customers.

In order to pinpoint service degradation and react proactively to incidents, they began their search for a centralized tool to do so. Among the tools evaluated, they found Squadcast to be the easiest to set up to streamline their on-call alerting and adopt a metric-driven approach to incident management.