THESE TERMS OF SERVICE (“TERMS”) ARE A LEGAL AGREEMENT BETWEEN YOU OR THE COMPANY YOU REPRESENT (“YOU” OR “YOUR”) AND SQUADCAST, INC. (“US,” “WE” OR “OUR”) GOVERNING YOUR ACCESS & USE OF OUR SERVICES. BY ACCEPTING THESE TERMS, EITHER THROUGH CLICKING TO SIGNIFY ACCEPTANCE, SETTING UP A USER ACCOUNT OR SIMPLY BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THEIR PROVISIONS, WITH IMMEDIATE EFFECT. YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS ON YOUR (AND YOUR COMPANY’S) BEHALF. IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT INDICATE ACCEPTANCE AND MAY NOT USE THE SERVICES.
PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION TO RESOLVE DISPUTES.
Our “Service” is a cloud based application and platform for Incident response orchestration, alert management, Incident tracking, Incident resolution automation and any related analytics, provided by means of a software via https://www.squadcast.com (or at such other URL as Squadcast may designate from time to time), that includes but is not limited to any related application programming interfaces (API), interactive discussion areas, customer accounts and profiles, mobile applications, and other related components thereof, on an individual and collective basis. An “Incident” is an event that triggers the Service to alert your personnel using certain Contact Information. You must configure the Service for us, provide and maintain accurate Contact Information, follow proper procedure in communicating alerts and triggering events for Incidents to us and submit alert requests through proper channels, including, without limitation, alternate channels if standard channels are unavailable or the Service may not function properly. “Contact Information” means the names, email addresses, telephone numbers, and other required information of your personnel that you want the Service to alert in the event of an Incident and who have consented to receive such messages via the Service (each a “Contact Person”), along with other relevant information provided by you or your Users such as alert priorities. You will need to designate individuals authorized to maintain the Contact Information, configure the Service for handling Incidents, and receive reports from the Service (each a “User”). Instructions on how to configure the Service, provide Contact Information and otherwise get the full benefit of the Service will be found in the readme and help files, knowledge base, and other documentation made available at https://support.squadcast.com/ (“Documentation”).
Squadcast Free Users: Defined as users who have registered for a free subscription account or are listed as a user within an account and/or instance. These users and accounts have limited phone alerts or SMS messaging enable and unlimited email and mobile push notifications. Squadcast Free Users and accounts are not subject to a service level agreement, and customer support is limited to the knowledge base and email support.
Subject to payment of all Fees and the conditions outlined in these Terms, we hereby grant you a limited, non-exclusive, non-sublicensable and nontransferable right during the “Subscription Period” (as defined below) of these Terms to use the Service only in accordance with the Documentation, solely for your company’s internal operational purposes. You must purchase a subscription for each User that will access the Service. If more than the permitted number of Users need to access the Service, they can be given view-only “Stakeholder” access and you will be charged the applicable Fees only when they are added as Users. Stakeholders will receive only “Incident Triggered” and “Incident Resolved” notifications and will have view-only access to certain specific details about the Incident, as applicable. You may add Users from the Service dashboard as needed, subject to paying any applicable additional Fees. User subscriptions cannot be shared or used by more than one (1) User but may be reassigned to a new User replacing a person who no longer requires access to the Service. You are solely responsible for selecting secure User passwords, changing passwords frequently, maintaining the confidentiality of User logons and passwords, and restricting access to the Service.
We assume no responsibility for damage or loss arising from unauthorized access to the Service and your account due to your failure to protect your account through proper maintenance of User logons and passwords. The Service is subject to certain limitations on the number of email alerts, phone call alerts, SMS alerts, number of metrics and components to be displayed in status pages, and other types of actions or elements, each as specified on our website (“Limits”). You will be charged the applicable Fees for any alerts in excess of the Limits (“Overages”). The Service may be subject to other limitations as set forth in the Documentation, including, but not limited to, limits on disk storage space, the rate of incoming email requests, the number of inbound calls permitted to the API within a specified period of time, the number of outbound calls the Service will make to a client API within a specified period of time, and the number of alerts the Service will send to a Contact Person within a specified period of time. You acknowledge that exceeding these other limitations may cause the Service to malfunction, may accrue additional Fees, or may result in suspension of the Service until compliance has occurred.The Subscription is not dependent on any future functionality, upgrades or features (or any public comments or other disclosure made by or on behalf of Squadcast with respect thereto). Squadcast will provide any implementation, configuration, training or other professional services described in your pricing tier (if any), subject to additional fees and in accordance with the conditions in the "Professional Services Terms" hereto.
You may not use the Service or Documentation except as permitted in these Terms. Without limiting the foregoing, you may not, and may not cause or permit any third party to, (i) alter, modify or create any derivative works of the Service, the underlying source code, or the Documentation in any way, including without limitation, customization, translation or localization; (ii) rent, lease, license, sublicense, encumber, sell, offer for sale, or otherwise transfer rights to the Service or Documentation, including for timesharing or as a service bureau; (iii) port, reverse compile, reverse assemble, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Service; (iv) copy, distribute, link, frame, mirror or otherwise make available any portion of the Service to any third party; (v) remove or alter any logos, trademarks, links, copyright or other notices, legends or markings from the Service or Documentation; (vi) attempt to bypass or tamper with the security, operation of the Service; (vii) attempt to access the accounts or data of any other customer or user; (viii) use the Service for benchmarking purposes or otherwise to analyze its workings and features for competitive purposes or in a manner that imposes unusual demands on the service outside of normal functions and operations; (ix) attempt to probe, scan or test the vulnerability of the Service, breach the security or authentication measures of the Service or attempt to render any part of the Service unusable.
This Agreement is not an agreement for the sale or license of any software or other intellectual property right. You acknowledge that the Service contains copyrighted and proprietary products and materials. We solely and exclusively retain all right, title and interest in and to the Service and related support, documentation, professional services, deliverables and all related and underlying software, interfaces, databases, data models, structures, non-Customer-specific data, aggregated statistical data, technology, reports and other intellectual property, plus all intellectual and other proprietary rights therein or thereto, but excluding your Content (collectively, the “Company Intellectual Property”). Except for the Subscription granted hereunder, you have no right, title or interest in, and we reserve all rights to, the Company Intellectual Property.
We shall provide basic support for the Service as selected by you on our website when you enroll in the Service.
We shall maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Contact Information. Without your prior written consent, we shall not (i) modify Contact Information, (ii) disclose Contact Information to a third party (except as needed to perform the Service or if required to do so by law or governmental process), or (iii) access Contact Information except to provide the Service and prevent or address Service or technical problems. In the event of an intrusion or other breach of the Service’s security, Company shall use reasonable efforts to (a) notify you of the breach once a full investigation into the nature of the breach has been conducted and concluded and sufficient steps to remediate or correct the breach have occurred to ensure that all customer data is secure and would not be further jeopardized by such notification, and (b) resolve the breach and recover any data disclosed as a result thereof.
You will be responsible and liable for the content of all communications sent to any party using the Service (including interactive areas such as discussion boards).
You will not use the Service to communicate any message or material that (i) is libelous, harmful to minors, abusive, obscene or constitutes pornography; (ii) infringes the intellectual property rights of any third party or is otherwise unlawful; or (iii) could give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law.
We may directly or indirectly provide you with access to or the opportunity to integrate with third-party tools, services, or other applications which we neither monitor nor controls (“Third Party Apps”). You acknowledge and agree that we provide access to or integration with Third Party Apps as a convenience and you are not required to implement Third Party Apps. You acknowledge and agree that some integrations with Third Party Apps will allow the transfer of your Content to or through the Third Party App. We provide access to and integration with Third Party Apps strictly on an “as-is” and “as-available” basis without any representations, warranties or conditions of any kind and without any endorsement as to the value of functionality of the Third Party Apps. Third Party Apps may be subject to their own set of terms and conditions constituting a separate agreement between you and the third party only, and you are responsible for reviewing and agreeing to any separate agreement.
Unless set forth to the contrary in an additional SOW between you and us, we have no obligation to provide maintenance or support for Third Party Apps or the integration between the Service and Third Party Apps, and we shall have no responsibility or liability whatsoever arising from or relating to your use of Third Party Apps. The operator or owner of Third Party Apps may make changes or modifications to Third Party Apps that affect the integration between the Third Party App and the Service, including by reducing, degrading, or eliminating features or functionalities of the Third Party App. We are not responsible or liable for any loss or damage of any sort incurred as the result of any use of Third Party Apps. You acknowledge and agree that in order to provide certain features and functionalities of the Service, you must allow the Service communication with or access to your account(s) with other third party service providers to retrieve, manipulate, process, and modify data (“Process”), and you expressly consent to the Service’s accessing those accounts to Process that data solely as is necessary to provide the Service. If the Service cannot for any reason access your third party accounts or Process that data, we may not be able to provide you those features or functionalities, and we will be excused from any nonperformance of the Service. Certain features and functionalities of the Service require interaction with your other third-party service providers, for instance, through APIs belonging to those third parties. You consent to our interacting with your other third party service providers in order to provide certain features and functionality, and you acknowledge that we are not responsible or liable for the accuracy, content, appropriateness, or completeness of data or content received from those third parties.
In the event of any breach or threatened breach of these Terms by You (including non-payment of fees), without limiting Our other rights and remedies, We may immediately suspend your access to the Service until the breach is cured or we reasonably believe there is no longer a threatened breach.
We shall provide each of your users with a unique username and password to enable access to the Services pursuant to this Agreement. You acknowledge and agree that only the authorized number of users, if applicable, are entitled to access the Services with the username and password provided to that specific user. You are responsible for maintaining the confidentiality of all usernames and passwords, and solely responsible for all activities that occur under these usernames. You agree (a) not to allow a third party to use your account, usernames or passwords at any time; and (b) to notify us promptly of any actual or suspected unauthorized use of its account, usernames or passwords, or any other breach or suspected breach of this Agreement. We reserve the right to terminate any username and password, which we reasonably determine, may have been used by an unauthorized third party or an individual other than the person to whom such username and password was originally assigned.
You shall pay all Fees associated with your use of the Service as set forth on our website (“Fees”). Self service plans must be paid for by credit card. You hereby represent that you have the right to provide us with your credit card information and authorize us to charge the credit card for all Fees. We will charge your card on a monthly basis, but may change the date on which the charge is posted at any time. The amount charged will depend on the type of plan you select.
For self service month-to-month plans: (i) you must indicate an initial number of Users but may change that number or cancel the plan at any time; (ii) for the first month, we will charge your credit card with an estimate of your fees for that month in advance, with any excess credited against subsequent month’s fees (and forfeited if you cancel before all credit is applied); (iii) for subsequent months, we will charge your credit card monthly, in arrears, based on the largest number of Users active on any day of the month; (iv) we will prorate the Fees for the final month based on the number of days; and (v) we reserve the right to change the Fees at any time. For self service annual plans: (i) you must indicate an initial number of Users and may not reduce that number during the term of the plan; (ii) for the first month, we will charge your credit card a full year’s subscription fees based on the initial number of Users, which amount is not cancellable or refundable; (iii) any Users added during the term of your plan will have their subscription fees calculated at the rate then in effect and prorated for the remainder of the plan term so that all User subscriptions shall terminate on the same date and we will charge the prorated amount to your credit card in the month in which the Users are added. If you incur Overages, we will charge them to your credit card in the month in which they occur.
You agree to pay all charges incurred by Users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any sales, use and other taxes or duties, however designated (collectively “Taxes”), if any, relating to any such purchases, transactions or other monetary transaction interactions. You will be solely responsible for payment of all Taxes, except for those taxes based on our income. You will not withhold any Taxes from any amounts due to us. If we pay any such taxes on your behalf, you will reimburse us for such payments. All Fees are payable in United States dollars and are non-cancelable and non-refundable except as otherwise set forth herein. You shall be responsible for and pay all sales, use, value added or other taxes, except for taxes based on our income. Unpaid amounts payments may be assessed a late fee of the lesser of 1.5% per month or the maximum rate permitted by applicable law, plus all reasonable expenses and fees of collection. We may suspend or terminate access to the Service if you fail to make any payments when due. The provider of Services is: Squadcast, Inc.
We reserve the right, at our sole discretion, to modify or replace any part of these Terms of Service by (i) posting revised Terms of Service on and/or through the Service or (ii) providing notice to you of the change. Modifications will take effect at the start of the month following notice for self-service month-to-month plans, and at the end of the prepaid Term for all other plans.
These Terms of Service commence when you accept them. At the end of the Subscription Period you contract for use of the Service, it shall automatically renew for additional terms of the same length at the prices communicated to you at least Thirty (30) days prior to the end of that Subscription Period (or the same prices as the prior Subscription Period if no new prices are provided) until terminated by either you or us with at least thirty (30) days’ notice prior to the end of each such Subscription Period. Either party may terminate these Terms of Service upon thirty (30) days’ prior written notice to the other party for a material breach that remains uncured at the expiration of such period. These terms can also be terminated if you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
Immediately upon termination of these Terms for any reason, you will (i) cease use of the Service, (ii) pay in full all Fees due upon termination, and (iii) return or destroy all copies of our Confidential Information. Upon expiration or termination of these Terms for any reason, your account shall be deactivated and all Contact Information shall be unavailable to you. Upon written request made within 30 days after termination, or otherwise at our discretion, we will provide you with temporary access to the Service solely for you to retrieve your Content in order to transition out of the Service. After such 30-day period, we will, unless legally prohibited and except for archival backup purposes, have the right, but not the obligation, to delete all such data and Content in our possession or control. Upon termination of this Agreement for any reason, you will pay all fees owed to us that have accrued through the effective date of termination in accordance with these Terms; provided, however, that if termination arises out of our modification of the Service, breach of the Agreement, or breach of warranty, then we will refund a prorated amount equal to the pre-paid Subscription fees covering the whole months that would have remained, absent such early termination, in your Subscription Term following the effective date of such early termination. All provisions of these Terms which by their nature should survive cancellation or termination shall survive cancellation or termination.
You agree that we may identify you as a user/customer in our promotional and marketing activities and on our website.
You will only use the Service in accordance with applicable law, including, without limitation all export control laws. These Terms of Service shall be governed by and interpreted in accordance with the laws of the Unites States without regard to its conflict of laws provisions. You may not assign, sublicense, delegate or otherwise transfer any of your rights or obligations under these Terms of Service without our prior written consent. We may assign these Terms of Service at our sole discretion. These Terms of Service shall be binding upon and shall inure to the benefit of the parties, their successors and permitted assigns. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be construed to reflect the parties’ original intent, and the remainder of these Terms of Service shall remain in full force and effect. These Terms of Service constitute the entire understanding and agreement of the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements or understandings.
The failure of either party to enforce any of the provisions of these Terms of Service shall not be construed to be a waiver of the right of such party thereafter to enforce such provisions. The parties to these Terms of Service are independent contractors and no agency, partnership, joint venture, employment or similar relationship exists between them. Neither party has the authority to bind the other or incur any obligation on its behalf. Notices required hereunder shall be effective if delivered by email, facsimile (effective upon transmission, as evidenced by transmission reports), courier or delivery service (effective upon receipt), or first class United States mail, return receipt requested (effective upon receipt).
No modification of, amendment or addition to these Terms is valid or binding unless set forth in writing and fully executed by both parties hereto. Any waiver of any right or remedy under these Terms must be in writing and signed by each party. No delay in exercising any right or remedy will operate as a waiver of such right or remedy or any other right or remedy. A waiver on one occasion will not be construed as a waiver of any right or remedy on any future occasion. The parties agree that the provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply to these Terms. The parties waive any right to jury trial in connection with any action or litigation in any way arising out of or related to these Terms.
If any provision of these Terms is held to be unenforceable or illegal by a court of competent jurisdiction, such provision will be modified to the extent necessary to render it enforceable, or will be severed from these Terms, and all other provisions of these Terms will remain in full force and effect. This Agreement may be executed and delivered by email, and upon receipt such transmission will be deemed delivery of an original, and which may be executed in several counterparts each of which when executed will be deemed to be an original, and such counterparts will each constitute one and the same instrument. The parties consent to electronic signatures for the purpose of executing by e-mail or other electronic means, subject to compliance with any applicable laws, rules or regulations. Any such documents that are delivered electronically and accepted are deemed to be “in writing” to the same extent and with the same effect as if this Agreement had been signed manually. In no event will electronic execution expand such assent to include any terms other than those explicitly set forth herein.
Neither party to this Agreement shall be considered in breach of such party’s obligations hereunder to the extent that performance or the need for performance is delayed or prevented by an act of God or a public enemy, fire, flood, area-wide strike, freight embargo, unusually severe weather, or similar type of circumstance beyond such party’s reasonable control; provided that the party claiming force majeure shall, within 10 days from the beginning of such event, give written notice to the other party of the fact of the event and its probable effect on performance.
A force majeure event shall not be a basis for a claim for the offsetting or discounting of fees due or for free Online Service use, and each party shall bear such party’s own costs and expenses associated with or caused by such an event. The party claiming force majeure shall take reasonable measures to mitigate the potential impact of the force majeure event on performance of obligations created by this Agreement.
We may use the services of subcontractors for the provision of any component of the Service and performance of any services under this Agreement; provided, however, that we will be responsible for each subcontractor’s performance of services hereunder and for each subcontractor’s compliance with the terms and conditions of this Agreement.
These Terms, together with all schedules, exhibits or other such documents attached hereto or incorporated herein by reference, constitute the entire agreement and sets forth the entire understanding between the parties hereto with respect to your Subscription to the Service described, and supersedes all prior agreements and discussions with respect thereto (including prior versions of these Terms). We hereby reject any different or additional terms of a purchase order or other non-Squadcast ordering document, and no terms included in any purchase order or other non-Squadcast ordering document will apply to your Subscription or use of the Service. In the event of any contradiction, discrepancy, ambiguity, or inconsistency between the aforementioned contract documents, the following order of precedent shall apply: (1) Purchase Order Form; (2) any Statement of Work, as per the "Professional Services Terms"; then (3) these Terms. The Agreement will be construed as if it were written and negotiated by both parties equally. Headings contained in these Terms are inserted for convenience of reference only and will not in any way define or affect the meaning or interpretation of any provision of these Terms. For purposes hereof, “including” means “including without limitation”.
Statements of Work. All services to be performed shall be described in your pricing tier or a separate written, mutually agreed to statement of work signed by authorized representatives of both parties (each a “SOW“), each of which is expressly made subject to the terms and conditions of these Terms. You agree to retain Squadcast, Inc. to perform the consulting services described in each SOW (the “Services“), and we agree to perform the Services on the terms and subject to the conditions and assumptions set forth in these Terms. Each SOW should contain descriptions of the Services and a description of any Deliverables to be provided by us, our compensation, and any additional terms and conditions the parties deem appropriate. Both parties expressly acknowledge and agree that any schedules or timelines shall not be considered firm or fixed performance dates, are only to be regarded as estimated beginning and completion dates for the tasks and activities to be performed hereunder and are expected to be revised during the term of any engagement. We agree to use diligent efforts to meet schedules. All Services and Deliverables are deemed accepted by you upon completion or delivery and are warranted as described below. Service hours purchased by you are payable, and expire, as set forth in the SOW, but in any case no longer than 180 days from the date of purchase.
Changes. Each party may request changes that affect the scope or duration of the Services relating to any SOW. Neither party shall be bound by any change requested by the other party, until such change has been memorialized in writing and signed (or otherwise agreed to in writing, including e-mail) by authorized representatives of each party (“Change Order“). Each Change Order will be subject to the terms and conditions of these Terms.
Location and Access. We may perform the Services at your premises, our premises or such other premises that both parties may deem appropriate. The SOW may describe the location where we will perform the Services. You will permit us to have a reasonable and safe access to your premises, personnel and computer equipment for the purposes of performing the Services at your premises.
Customer Assistance. You shall provide us with such resources, information, cooperation, and assistance as may be reasonably requested in connection with the performance of the Services. Without limiting the generality of the foregoing, in the event the Services are provided on your premises, you shall provide safe and adequate space, power, network connections, and other resources as reasonably required, whether requested during regular business hours or otherwise. You acknowledge and agree that our ability to successfully perform the Services in a timely manner is contingent upon receipt of information, resources and assistance from you as requested. We will have no liability for deficiencies in the Services or deliverables, or failure to meet any schedule, resulting from your acts, omissions, agents, employees, instructions and the like.
Customer Information. You acknowledge and agree that we may, in performing our obligations pursuant to these Terms, be dependent upon or use data, material, and other information furnished by you without any independent investigation or verification thereof, and that we shall be entitled to rely upon the accuracy and completeness of such information in performing the Services. In performing the Services, we will be making recommendations and providing advice, but all decisions as to implementing such advice and recommendations shall be made by you and shall be the sole responsibility of you and we shall be entitled to rely on all such decisions made by you.
Non-solicitation. Both parties agree that during the period of these Terms and for a period of 12 months thereafter, neither party shall solicit, negotiate with or offer employment to (whether as an employee, officer, director, partner, consultant or otherwise), directly or indirectly, either party’s present or former personnel, with whom they have either had contact or been referred to during the period of these Terms, without first notifying an authorized designee of the other party of such intent in writing. You acknowledge that our damages and losses resulting from any breach of this clause would be extremely difficult to fix in an actual and accurate amount. Therefore, it is further agreed that if you breach this clause by hiring any Squadcast personnel (whether as an employee, officer, director, partner, consultant or otherwise), you will pay a fee not less than the total projected one-year annualized revenue attributable to that person or persons hired as liquidated damages. This fee would be payable immediately upon acceptance of hire.
Ownership. “Squadcast Exclusive Intellectual Property” will refer to any ideas, concepts, know-how, knowledge, techniques, tools, approaches, methodologies, templates, operating instructions, standardized features, other technology, or any intellectual property rights created, developed, owned or licensed by us (i) prior to the Effective Date of these Terms or (ii) during the term of these Terms but outside the scope of these Terms and any SOW or (iii) during the term of these Terms that are generally applicable and not Customer-specific. Other than Squadcast Exclusive Intellectual Property, all work product that we create specifically for you under any SOW (the “Deliverables“), all patents, copyrights, trade secrets or other proprietary rights in or to the Deliverables are and will be your sole property, and we hereby assign ownership of these Deliverables to you. Notwithstanding the foregoing, Squadcast shall own all worldwide right, title and interest in and to the intellectual property rights embodied in the Squadcast Exclusive Intellectual Property, whether or not such Squadcast Exclusive Intellectual Property is incorporated into any Deliverables. Nothing in these Terms shall prevent us from creating derivative works based on the Squadcast Exclusive Intellectual Property, developing, modifying, using, marketing, distributing or otherwise commercially exploiting the Squadcast Exclusive Intellectual Property in any manner. We reserve all rights not expressly granted to you under these Terms. Nothing contained herein shall be construed as limiting our rights to commercially use or market in the conduct of our business general ideas, concepts, know-how, knowledge, market analysis, frameworks, techniques, tools, approaches, and methodologies or other residual values possessed or known to us or learned or developed during the course of providing the Services, without obligation of any kind to you.
Limited Warranty. Squadcast represents and warrants that we will perform the Services in a good and workmanlike manner and in substantial accordance with the express terms of the SOW. You must notify us of any perceived defect in Services or Deliverables within 30 days of the completion or delivery of the particular task or Deliverable at issue. As our sole obligation and your sole and exclusive remedy for breach of this warranty, we will re-perform any defective services at no additional cost to you.