🎉 We are live on Product Hunt right now  🎉

How Squadcast helps in achieving better incident responsiveness at iPro

How Squadcast helps in better incident responsiveness at iPro

About iPro

Compliance Software
Melbourne, Australia
iPRO is a cloud-based contractor management solution that helps organisations achieve best practice in third-party risk management. iPRO’s enterprise technology platform automates compliance management tasks, allowing clients to proactively manage workplace safety and other business risks, through independent verification, real-time reporting and analytics.
iPRO is one of the fastest growing compliance management solutions connecting thousands of trusted contractors, suppliers and hiring clients across Australia and New Zealand. Access to operational status, incidents and systems health is a critical component to ongoing growth and success.

iPro

Compliance Software
Melbourne, Australia
iPRO is a Cloud-based contractor management solution that helps businesses of all sizes manage workplace safety, compliance, contracts, policies and more with real-time reporting and task automation. 
‍
For a fast paced startup that has tripled in its size in last 6 months and aims to continue with its growth streak, making sure accessibility of key information and operational status in real time is crucial.

Top Challenges

Complex Scheduling: Their current alerting tool with its non-intuitive features made scheduling quite inefficient and complex
Pricing Model: For their simple incident response use case, the cost was quite high. Unused features came at a steep price
Higher MTTR due to cumbersome UI: Loss of time in acknowledging, collaborating and resolving due to poor UI
Analytics: Unreliable metrics to measure reliability and team productivity

Squadcast Solutions

Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response
Pricing Clarity: Fair, Transparent and flexible pricing
Simpler Interface: Ease of use with intuitive UI allows for faster incident response
Ease of Use: Intuitive UI and Easy integrations with all the monitoring and security applications they use bringing all incidents into a centralized window

Key Benefits

Cutting through the alert noise = Faster Response
The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.
Extensibility at Scale
Easy and flexible integrations with all the monitoring & security applications helped in gathering all alerts into a centralized window, bringing in the relevant SMEs in a short time to increase speed of resolution and incident accountability.
Transparency
Squadcast Status Page can empower a compliance software product like ours to convey real time status to our customers allowing better assurance of SLAs. We have tested it and likely to roll it out soon.
Responsive Support
The team at Squadcast exceeded our expectations with prompt support and quick response to feature requests/bug fixes.
Visibility
Visibility to Squadcast’s product roadmap along with its service status helps us to stay ahead and plan accordingly.
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Real-time operational visibility is highly critical to our organization. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data and Security
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Real-time operational visibility is highly critical to our organization. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Software Development Manager

See Squadcast in Action

Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools.

See Squadcast in Action

Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools.

Key Benefits

Cutting through the alert noise = Faster Response
The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.
Extensibility at Scale

Easy and flexible integrations with all the monitoring & security applications helped in gathering all alerts into a centralized window, bringing in the relevant SMEs in a short time to increase speed of resolution and incident accountability.
Transparency

Squadcast StatusPage can empower a compliance software product like ours to convey real time status to our customers allowing better assurance of SLAs. We have tested it and likely to roll it out soon.
Responsive Support

The team at Squadcast exceeded our expectations with prompt support and quick response to feature requests/bug fixes.
Visibility

Visibility to Squadcast’s product roadmap along with its service status helps us to stay ahead and plan accordingly.
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts thus ensuring that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Real time operational visibility is highly critical to our organization. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Software Development Manager

Squadcast Demo

Learn how your team can up-level your incident management using Squadcast's cutting-edge SRE tools.
🎉 We are live on Product Hunt right now  🎉