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How Squadcast helps in achieving
better incident responsiveness at iPRO

"With Squadcast we saw a drastic reduction in incidents due to suppression of
non-urgent alerts and deduplication of alerts."
Yaniv Yalda
HEAD OF DATA AND SECURITY, IPRO
About iPRO
Industry:  Compliance Software
Location:  Melbourne, Australia
iPRO is a cloud-based contractor management solution that helps organisations achieve best practice in third-party risk management. iPRO’s enterprise technology platform automates compliance management tasks, allowing clients to proactively manage workplace safety and other business risks, through independent verification, real-time reporting and analytics.

iPRO is one of the fastest growing compliance management solutions connecting thousands of trusted contractors, suppliers and hiring clients across Australia and New Zealand. Access to operational status, incidents and systems health is a critical component to ongoing growth and success.
Challenges and Solutions
Challenges
Complex Scheduling: Their current alerting tool with its non-intuitive features made scheduling quite inefficient and complex
Pricing Model: For their simple incident response use case, the cost was quite high. Unused features came at a steep price
Higher MTTR due to cumbersome UI: Loss of time in acknowledging, collaborating and resolving due to poor UI
Solutions
Easy Scheduling: Automated scheduling lead to quick & accurately routed on-call notifications, thus enabling better incident response
Pricing Clarity: Fair, Transparent and flexible pricing

Pricing Clarity: Fair, Transparent and flexible pricing


Simpler Interface: Ease of use with intuitive UI allows for faster incident response
Simpler Interface: Ease of use with intuitive UI allows for faster incident response


Key Benefits
Cutting through the alert noise = Faster Response
The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.

Extensibility at
Scale
Easy and flexible integrations with all the monitoring & security applications helped in gathering all alerts into a centralized window, bringing in the relevant SMEs in a short time to increase speed of resolution and incident accountability.
Transparency
Squadcast Status Page can empower a compliance software product like ours to convey real time status to our customers allowing better assurance of SLAs. We have tested it and likely to roll it out soon.
Responsive Support
The team at Squadcast exceeded our expectations with prompt support and quick response to feature requests/bug fixes.
Visibility
Visibility to Squadcast’s product roadmap along with its service status helps us to stay ahead and plan accordingly.
40%
Cutting through the alert noise = Faster Response
The alert suppression feature helped with getting just the important incidents to the right responder at the right time thus increasing the responsiveness of the team.
4x
Extensibility at Scale
Easy and flexible integrations with all the monitoring & security applications helped in gathering all alerts into a centralized window, bringing in the relevant SMEs in a short time to increase speed of resolution and incident accountability.
33%
Transparency
Squadcast Status Page can empower a compliance software product like ours to convey real time status to our customers allowing better assurance of SLAs. We have tested it and likely to roll it out soon.
33%
Responsive Support
The team at Squadcast exceeded our expectations with prompt support and quick response to feature requests/bug fixes.
33%
Visibility
Visibility to Squadcast’s product roadmap along with its service status helps us to stay ahead and plan accordingly.
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What our customers have to say
Yaniv Yalda
Head of Data and Security, iPRO
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
What our customers have to say
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Dave Lechasseur
CTO, Foneco
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data & Security, iPro
Learn how your team can up-level incident management
using Squadcast's cutting-edge SRE tools
Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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Our Product Roadmap is now public. Check it out here!