IT On-Call Scheduling Software

Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency, high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.

Create a Smart Squad by adding a code repository to the squad, to dynamically add team members who have made a change to the code repository. This feature is only possible after integrating SCM tools like Github.

Set policies to auto-escalate incidents to the right individual or team.

With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.

Teams allow you to group certain users together within your organization account on the platform. And Roles are a set of permissions granted to users within that Team.

Custom Roles provide extra permissions to specific users beyond the Roles assigned to them within a Team.

Squads are smaller teams within a team. You can leverage Squads to add specific users to a schedule or to coordinate response for high-urgency, high-complexity incidents.

Export Incident timelines into easily readable PDF or marked down version

Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.

Avoid Alert Fatigue with Suppression Rules. Set suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.

With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.

Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.

Alert de-duplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication

With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.

You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.

With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.

For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents

Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when

Export Incident timelines into easily readable PDF or marked down version