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IT On-Call Scheduling Software

Setup on-call rotations, schedules, escalation policies and
more with ease. Use Squadcast to upgrade your team
with the best on-call for incident response solutions.
Setup on-call rotations, schedules, escalation policies and more with ease. Use Squadcast to upgrade your team with the best on-call for incident response solutions.
TRY SQUADCAST for Free

Easy On-Call Scheduling

Resolve Incidents Faster with our IT On-Call Management Platform & eliminate alert fatigue
On-Call Scheduling and Rotations
Create a periodic or customized On-Call schedule and rotations with ease.
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Auto Escalation
Set policies to auto-escalate incidents to the right individual or team.
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Round Robin rotations
Configure on-call schedules with round robin rotations
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Advanced Escalations
Setup granular escalations with sub-escalations upto 12 levels & repeated a max. of 5 times
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Schedule Overrides
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
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Notification Preferences
Users have a choice to set their preferred mode of receiving notifications and acknowledge incidents.
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Squads
Squads are smaller teams within a team. You can leverage Squads to add specific users to a schedule or to coordinate response for high-urgency, high-complexity incidents.
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Squadcast Offers More Than Just IT Alerting Solutions
We provide tools for SRE, incident response automation, on-call, and much more.
On-Call Management
Role Based Access Control
Deduplication and Tagging
Noise Reduction
Status Pages
In-Depth Analytics
On-call Scheduling and Rotations
Squads
Escalation Policies
Round Robin & Advanced Escalations
Schedule Overrides
Create a periodic or customized On-Call schedule and rotations with ease.
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Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency, high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.
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Leverage Round robin rotations & advanced escalations to configure more granular and customised escalation rules with sub-escalations, individual escalation level repetitions with timeouts, and much more.
Learn More
Set policies to auto-escalate incidents to the right individual or team.
Learn More
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
Learn More
On-call Scheduling and Rotations
Create a periodic or customized On-Call schedule and rotations with ease.
Learn More
Squads
Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency, high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.
Escalation Policies
Set policies to auto-escalate incidents to the right individual or team.
Round Robin & Advanced Escalations
Leverage Round robin rotations & advanced escalations to configure more granular and customised escalation rules with sub-escalations, individual escalation level repetitions with timeouts, and much more.
Schedule Overrides
With this functionality, an existing schedule for a specific period of time can be overridden to meet your updated preference for an on-call shift. This also ensures that only the updated users in the new override shift will get notified of incidents triggered during the override shift period.
Alert Deduplication
Event Tagging
Rule Based Suppression
Multiple Alert Sources for one Service
Alert deduplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Learn More
Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.
Learn More
Avoid Alert Fatigue with Suppression Rules. Set suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Learn More
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Learn More
Alert Deduplication
Alert deduplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Learn More
Event Tagging
Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.
Rule Based Suppression
Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Multiple Alert Sources for one Service
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Organization Level Permissions
Teams and Roles
Custom Roles
Squads
Exportable Incident Timelines
Onboard users to your organization, and customize their access to the account by adding additional permissions.
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Teams allow you to group certain users together within your organization account on the platform. And Roles are a set of permissions granted to users within that Team.
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Custom Roles provide extra permissions to specific users beyond the Roles assigned to them within a Team.
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Squads are smaller teams within a team. You can leverage Squads to add specific users to a schedule or to coordinate response for high-urgency, high-complexity incidents.
Learn More
Export Incident timelines into easily readable PDF or marked down version
Learn More
Auto Recorded Incident Timeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when.
Learn More
Incident Postmortem
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
MTTA/MTTR Performance Report
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Analytics
You can see the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Exportable Incident Timelines
Export Incident timelines into easily readable PDF or marked down version
Rule Based Suppression
Service Maintenance Windows
Alert Deduplication
Multiple Alert Sources for one Service
Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Learn More
Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.
Learn More
Alert de-duplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Learn More
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Learn More
Rule Based Suppression
Avoid Alert Fatigue with Suppression Rules. Set suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains.
Learn More
Service Maintenance Windows
Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.
Alert Deduplication
Alert de-duplication can help you reduce alert noise by organising and grouping relevant alerts. For each service, you can define your rules for de-duplication
Multiple Alert Sources for one Service
With the ability to send alerts for a particular service from multiple alert sources, Squadcast enables you to reduce complexity and noise by deduping similar alerts. For instance, if an alert from Sentry and Prometheus is about the same incident, then they can be deduped using this feature. Empower responders to focus on the right context and resolve incidents quickly.
Public Status Page
Private Status Page
You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast. Customers can subscribe to real-time updates.
Learn More
You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.
Learn More
Public Status Page
You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast. Customers can subscribe to real-time updates.
Learn More
Private Status Page
You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.
Analytics
Incident Postmortem
MTTA/MTTR Performance Report
Auto Recorded Incident Timeline
Exportable Incident Timelines
View the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Learn More
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
Learn More
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Learn More
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when
Learn More
Export Incident timelines into easily readable PDF or marked down version
Learn More
Analytics
You can see the distribution of incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
Incident Postmortem
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. We have a few pre-defined postmortem templates from the likes of Google, Azure and others. You can also choose to create new templates/modify existing ones.Available to download in MD and PDF formats.
MTTA/MTTR Performance Report
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
Auto Recorded Incident Timeline
Quickly get a high level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when
Exportable Incident Timelines
Export Incident timelines into easily readable PDF or marked down version
SEE PRICING
Plays well with your tech stack
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log
management, error tracking, ITSM and so on.
Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log management, error tracking, ITSM and so on.
VIEW ALL INTEGRATIONS
What Makes
Squadcast Unique?
Promotes SRE Best Practices
Squadcast is an SRE focused platform. It is designed to ensure teams adopt world-class site reliability practices. Every feature we build is aimed towards catalyzing your efforts towards maintaining an outstanding customer experience.
Unlimited Free Stakeholders
Stakeholder users are other business participants like product managers, software developers, and customer support representatives across the organization to work together with transparency towards the common goal of great customer experience.
Free Public Status Page
One of the core principles of SRE is Transparency. Level up your reliability and transparency with our free public Status page. Configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast.
What our customers have to say
bibam
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
udaan
Found the perfect partner in Squadcast in our journey to deliver super-reliable services
As a fast paced growing startup, Squadcast helped us in automated alerting with proper deduplication in place to reduce bandwidth on figuring out issue owners enabling us route them correctly without fatigue. Coming from a monitoring infrastructure background, the journey from an alert to RCA seemed a huge gap in process management and Squadcast is tackling that quite well.
Soumyadeep Mukherjee
Product Engineer, Udaan
foneco
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Dave Lechasseur
CTO, Foneco
ipro
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data & Security, iPro
What our customers have to say
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
View Case Study
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Incident Response Mobility
Manage incidents on the go with Squadcast
mobile app for Android and iOS devices
app storegoogle play
Incident Response Mobility
Manage incidents on the go with Squadcast mobile app for Android and iOS devices
app storegoogle play
See how Squadcast can help your team
deliver the best digital experiences
See how Squadcast can help your team deliver the best digital experiences
Squadcast provides cutting edge solutions to tech teams who want to promote SRE best
practices. Don’t just manage on-call schedules and notifications, use our innovative tools to
automate incident response actions and cut down resolution times.
Squadcast provides cutting edge solutions to tech teams who want to promote SRE best practices. Don’t just manage on-call schedules and notifications, use our innovative tools to automate incident response actions and cut down resolution times.
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Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2 Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2
Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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