is a fast growing technology solutions & DevOps/SRE managed service provider based out of Hong Kong, and serving clients in numerous other countries. As an MSP, Resolve is evaluated on how fast their team responds(MTTA) and acknowledges alerts.
They were in need of a formal incident management tool that could help them reduce their MTTA and MTTR of incidents by quickly responding to critical alerts, informing their clients about the incident status and the steps taken to remediate the threat.
Previously when faced with critical incidents, Resolve had to rely on a complicated ServiceNow and OpsGenie integration to keep their clients informed. Squadcast has provided a simple and affordable alternative to this challenge. Resolve saw an overall improvement in their acknowledgement rate with Squadcast’s automatic escalation policies for unresolved incidents with added benefit of Postmortem and Status Page features.