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Evolution of Incident Management from On-Call to SRE

Incident Management has evolved considerably over the last decade, more so in the last few years. What was traditionally limited to having just an in-house on-call team and an alerting system, has now grown well beyond that to ensure Automation, Collaboration, Transparency, and Retrospection are deeply entrenched in Incident Response.

Reliability is no longer an afterthought, but rather the primary focus area of an entire SRE team that is assembled to assure best-in-class Customer Experience(CX). But, encouraging Engineering teams to embrace this process change is only scratching the surface of a much larger goal - to instill a change in culture, especially around the way ‘Reliability’ is viewed by organizations in today’s digital-first world.
Join us in this webinar to understand the evolution of Incident Management over the years. You will also understand the challenges faced by organizations when it comes to establishing Reliability practices, and what you can do to improve visibility within the organization.

Key takeaways

  1. Importance of ‘Reliability’ in today’s digital-first world:
    • Key trends & Reliability insights as of 2023
  2. Evolution of IM: Now vs 20 years ago:
    • Why Incident Management cannot be restricted to just On-call & Alerting
    • Different facets of Incident Management in 2023: On-Call, Incident Response, SRE
  3. Challenges faced by companies & Engineering teams today (People, Process, Tools)
    • Cultural challenges
    • Customer Expectations
  4. What can Engineering Leaders/ Teams do to mitigate the problem
  5. How Squadcast can help in achieving your goals
To view the webinar recording, fill the below form.
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2 Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2
Best IT Management Products 2022 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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