Evolution of Incident Management from On-Call to SRE
Incident Management has evolved considerably over the last decade, more so in the last few years. What was traditionally limited to having just an in-house on-call team and an alerting system, has now grown well beyond that to ensure Automation, Collaboration, Transparency, and Retrospection are deeply entrenched in Incident Response.
Reliability is no longer an afterthought, but rather the primary focus area of an entire SRE team that is assembled to assure best-in-class Customer Experience(CX). But, encouraging Engineering teams to embrace this process change is only scratching the surface of a much larger goal - to instill a change in culture, especially around the way ‘Reliability’ is viewed by organizations in today’s digital-first world.
Join us in this webinar to understand the evolution of Incident Management over the years. You will also understand the challenges faced by organizations when it comes to establishing Reliability practices, and what you can do to improve visibility within the organization.
Key takeaways
Importance of ‘Reliability’ in today’s digital-first world:
Evolution of IM: Now vs 20 years ago:
Why Incident Management cannot be restricted to just On-call & Alerting
Different facets of Incident Management in 2023: On-Call, Incident Response, SRE
Challenges faced by companies & Engineering teams today (People, Process, Tools)
Cultural challenges
Customer Expectations
What can Engineering Leaders/ Teams do to mitigate the problem
How Squadcast can help in achieving your goals