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Automate sending Teams message when incident is reassigned

Looking for a seamless way to keep key team members and stakeholders informed via MS Teams whenever an Incident is reassigned? Squadcast's Pre-Configured Workflows ensure rapid response by delivering messages directly to your team's preferred platform, MS Teams, especially during critical Incidents.

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How to

Automate sending Teams message when incident is reassigned

To activate MS Teams messages for Incident reassignments using Squadcast workflows, begin by setting up a workflow triggered by 'Incident Reassigned.' Refine your criteria by filtering based on Alert, Services, Tags, and Priority.

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Next, define the action by clicking on the Microsoft Teams logo under 'Select to add action.' In the side panel, choose 'Send a message to a specific Microsoft Teams Channel.' Select the desired channel from the drop-down options and enter the message to be automatically sent.

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