Bitrix24 + Squadcast Integration: Simplifying Alert Routing

Bitrix24 is a cloud-based business management and collaboration platform that provides a suite of tools for managing various business processes.

If you use Bitrix24 for your collaboration and CRM requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts such as creating a lead on Bitrix24 CRM or creating a task in Bitrix24 to Squadcast.

Using Bitrix 24 as an Alert Source

Step1: In Squadcast, navigate to Services, then to Service Overview and select or search for your Service. Expand the accordion and in the Alert Sources section, click Add.

Step2: Select Bitrix24. Copy the displayed Webhook URL to configure it within Bitrix 24. Finish by clicking Add Alert Source and then Done.

Please Note:

When an alert source turns Active, it’ll show up under Configured Alert Sources. You can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

Create a Squadcast Webhook Alert in Bitrix 24

Step1: Login to your Bitrix24 dashboard and click on the Developer Resources section.

Step2: Choose Common use cases and select Other.

Step3: Choose Outbound Webhook and paste the previously copied Squadcast Webhook URL.

Step4: Choose the Events for which you would like to get alerts on Squadcast. At the moment you can choose from 

• Task updated (ONTASKADD) ( for whenever a task is created on Bitrix24)
• Task updated (ONTASKUPDATE) ( for whenever a task is updated on Bitrix24
• Lead created (ONCRMLEADADD) ( for whenever a Lead is created on Bitrix24)
• Lead updated (ONCRMLEADUPDATE) ( for whenever a lead is updated on Bitrix24). 

Step5: Click on Save.

That's it, you are good to go! Your Bitrix24 integration is now complete. Whenever you create/update a lead or a task, Bitrix 24 would fire an alert and it would create an incident on Squadcast.

Bitrix24 is a popular cloud-based business management and collaboration platform that provides a suite of tools for managing various business processes. Integrating Bitrix24 with Squadcast can help your organization in routing detailed alerts and enhance your Incident Management process.‍

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Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.