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How Squadcast’s Snooze Incidents Promotes Focussed On Call Shifts

Mar 12, 2024
Last Updated:
Mar 12, 2024
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How Squadcast’s Snooze Incidents Promotes Focussed On Call Shifts
Table of Contents:

    Prioritizing Incident Resolution With Snooze Notifications

    Dealing with a flood of incidents, each with varying degrees of urgency, can be a daily struggle for Incident Response teams

    Suppose a low-priority alert pings while you're tackling a critical incident. This pulls your focus away from the urgent issue. This constant alert bombardment can:

    • Distract from critical tasks: Shifting focus between alerts creates context switching overhead and slows down resolution times.
    • Lead to alert fatigue & alert noise: Constant notifications desensitize teams, making it easier to miss truly critical alerts.
    • Block prioritization: With everything seemingly urgent, distinguishing genuinely important issues becomes challenging.

    How do engineers ensure that high-severity issues take precedence? Don't they want to avoid being bothered or bombarded with notifications while addressing critical matters? They sure do.

    The Solution: Snooze Notifications - Your Serenity Now Button

    Snooze Notifications allow you to temporarily silence specific alerts for a defined period, giving you space to focus on higher priorities. Think of it as hitting "pause" on an alert without losing track of it entirely. 

    Here's how it works:

    Configuring Snooze Notification is straightforward. With a few clicks, you can select the desired snooze duration. Once an incident is snoozed, it is marked with a bell icon, visible both in the incident overview and the activity timeline. When ready to tackle the incident, a simple click on "un-snooze" opens up options to reassign it or assign it to a different user, squad, or escalation policy.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Configuring Snooze Notifications - Easy Breezy

    You can snooze incidents from the Incident List Page and Incident Details Page. To snooze an incident directly from the Incident List Page, follow these steps:

    1. Go to the Incident List page → Hover over the incident you want to snooze → Click on Snooze.
    2. Choose the desired duration from the dropdown options → The incident will now be snoozed for the selected hour(s).

    More details here: Snooze Incidents

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Use Case & Benefit

    The practical use cases for this feature shines in scenarios where engineers receive a mix of high and low-priority incidents. With Squadcast, engineers can snooze low-priority incidents for a designated period (up to 24 hours). This avoids notification bombardment, allowing the team to concentrate on critical issues first. 

    The SLA clock keeps ticking even during snooze, ensuring incident resolution timelines are met. It's a manual but effective method of reducing alert noise, giving practitioners the discretion to prioritize alerts based on criticality.

    Snooze Notifications add flexibility and control to your Incident Response workflow, offering several benefits:

    1. Prioritization: Silence low-priority alerts to focus on critical incidents first.
    2. Maintenance windows: Temporarily suppress alerts during planned maintenance activities.
    3. Reduced alert fatigue: Maintain focus and avoid desensitization to critical alerts, preventing alert blindness.
    4. Improved incident response times (MTTR): Faster prioritization leads to quicker resolutions.

    Snooze Incidents provides On-Call teams with temporary relief from low-priority alerts, allowing them to focus on resolving critical incidents without distractions. This manual toggle empowers users to snooze less urgent issues for a specific duration, promoting better focus and streamlined Incident Response.

    Do More Than Just Hitting Pause On Incidents

    By choosing a snooze duration, you prevent unnecessary alerts for incidents that can wait, granting your team the breathing space needed to focus on critical issues without distraction. With a strategic use of Snooze Notifications, you can create a calmer, more efficient Incident Response environment, allowing your team to work smarter, not harder.

    Snooze notification is a feature available in Squadcast’s Premium and Enterprise plans. However, it's absolutely free for you to explore if you haven’t done so yet! Begin your free trial today! 😄 

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    March 12, 2024
    March 12, 2024
    Share this post:
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    How Squadcast’s Snooze Incidents Promotes Focussed On Call Shifts

    How Squadcast’s Snooze Incidents Promotes Focussed On Call Shifts
    Mar 12, 2024
    Last Updated:
    Mar 12, 2024

    Prioritizing Incident Resolution With Snooze Notifications

    Dealing with a flood of incidents, each with varying degrees of urgency, can be a daily struggle for Incident Response teams

    Suppose a low-priority alert pings while you're tackling a critical incident. This pulls your focus away from the urgent issue. This constant alert bombardment can:

    • Distract from critical tasks: Shifting focus between alerts creates context switching overhead and slows down resolution times.
    • Lead to alert fatigue & alert noise: Constant notifications desensitize teams, making it easier to miss truly critical alerts.
    • Block prioritization: With everything seemingly urgent, distinguishing genuinely important issues becomes challenging.

    How do engineers ensure that high-severity issues take precedence? Don't they want to avoid being bothered or bombarded with notifications while addressing critical matters? They sure do.

    The Solution: Snooze Notifications - Your Serenity Now Button

    Snooze Notifications allow you to temporarily silence specific alerts for a defined period, giving you space to focus on higher priorities. Think of it as hitting "pause" on an alert without losing track of it entirely. 

    Here's how it works:

    Configuring Snooze Notification is straightforward. With a few clicks, you can select the desired snooze duration. Once an incident is snoozed, it is marked with a bell icon, visible both in the incident overview and the activity timeline. When ready to tackle the incident, a simple click on "un-snooze" opens up options to reassign it or assign it to a different user, squad, or escalation policy.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Configuring Snooze Notifications - Easy Breezy

    You can snooze incidents from the Incident List Page and Incident Details Page. To snooze an incident directly from the Incident List Page, follow these steps:

    1. Go to the Incident List page → Hover over the incident you want to snooze → Click on Snooze.
    2. Choose the desired duration from the dropdown options → The incident will now be snoozed for the selected hour(s).

    More details here: Snooze Incidents

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Use Case & Benefit

    The practical use cases for this feature shines in scenarios where engineers receive a mix of high and low-priority incidents. With Squadcast, engineers can snooze low-priority incidents for a designated period (up to 24 hours). This avoids notification bombardment, allowing the team to concentrate on critical issues first. 

    The SLA clock keeps ticking even during snooze, ensuring incident resolution timelines are met. It's a manual but effective method of reducing alert noise, giving practitioners the discretion to prioritize alerts based on criticality.

    Snooze Notifications add flexibility and control to your Incident Response workflow, offering several benefits:

    1. Prioritization: Silence low-priority alerts to focus on critical incidents first.
    2. Maintenance windows: Temporarily suppress alerts during planned maintenance activities.
    3. Reduced alert fatigue: Maintain focus and avoid desensitization to critical alerts, preventing alert blindness.
    4. Improved incident response times (MTTR): Faster prioritization leads to quicker resolutions.

    Snooze Incidents provides On-Call teams with temporary relief from low-priority alerts, allowing them to focus on resolving critical incidents without distractions. This manual toggle empowers users to snooze less urgent issues for a specific duration, promoting better focus and streamlined Incident Response.

    Do More Than Just Hitting Pause On Incidents

    By choosing a snooze duration, you prevent unnecessary alerts for incidents that can wait, granting your team the breathing space needed to focus on critical issues without distraction. With a strategic use of Snooze Notifications, you can create a calmer, more efficient Incident Response environment, allowing your team to work smarter, not harder.

    Snooze notification is a feature available in Squadcast’s Premium and Enterprise plans. However, it's absolutely free for you to explore if you haven’t done so yet! Begin your free trial today! 😄 

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    March 12, 2024
    March 12, 2024
    Share this post:

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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
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      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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