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Suppressing Alert Noise during Scheduled Maintenance

Nov 3, 2023
Last Updated:
Nov 3, 2023
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Suppressing Alert Noise during Scheduled Maintenance
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    Alert noise is a common problem for IT teams that monitor and manage complex systems. Excessive unactionable alerts triggered by various sources, such as applications, servers, network devices, etc., can cause alert fatigue. The higher volume of alerts can be overwhelming, reducing the ability to respond to critical alerts.

    One event of possible alert noise is during scheduled maintenance, awhich is a common practice in the digital realm.

    Problems at Hand 

    Maintaining operational continuity is non-negotiable. Here are a few common use cases that demonstrate the challenges of alert noise faced during scheduled maintenance.

    • Proactively muting all alerts from specific sources like Datadog.
    • Muting Specific alerts from monitoring tools like Prometheus, Datadog, or New Relic while enhancing API sets. 
    • Suppress a high volume of alerts while conducting load testing on a web application or server.
    • Known anomalies or irregularities in certain systems or processes that generate alerts.
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Suppression Rules 

    Squadcast's suppression rules offer granular control for muting alerts from various sources. You can use these rules to focus on maintenance tasks without getting overwhelmed by unactionable alerts. They can be applied to entire services, multiple alert sources, specific variables, or combinations to suit your needs.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How To Configure Suppression Rules?

    You can suppress unwanted alerts with Alert Suppression.

    • Every service in Squadcast supports Alert Suppression allowing you to create suppression rules by choosing an alert source or a host and add conditions to suppress alerts by time
    • The ‘time’ in this case will be the maintenance window you’ve anticipated for your maintenance. 
    • Within the service, if you receive notifications from a selected alert source for the set period, the alert notifications shall be suppressed.  
    •  If you are aware that the payload contains variables specific to the API currently being worked on, you have the option to employ a suppression rule that targets that particular API, allowing you to temporarily suppress alerts of that nature.
    • Similarly you can add new conditions and rules. This is an efficient way to control alert noise when you’re running maintenance at your end. 
    • Host-specific suppression ensures that your monitoring process for the rest of the system remains intact and unhindered. 

    Impact: Alert Suppression reduces alert noise during maintenance ensuring you receive only important alerts. However, it's important to note that

    • Suppressed incidents cannot be acknowledged, reassigned, or resolved. 
    • Post mortems are not available for suppressed incidents. 
    • Further customization and configuration of your suppression rules can be done using REST APIs. 

    For more information, explore the short video on suppression rules & configuration options for alert suppression and maintenance mode in Squadcast.  

    Conclusion

    Any downtime or disruption can have a ripple effect on your business. But what happens when you need to make improvements or perform maintenance on a specific part of your infrastructure without causing unnecessary alert noise

    Squadcast offers a practical solution through automation rules, specifically suppression rules. These rules allow you to gain granular control over alert noise during maintenance periods without sacrificing overall system monitoring. 

    So, you can now create an environment that promotes focused Incident Response and facilitates an enhanced Incident Management experience.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    November 3, 2023
    November 3, 2023
    Share this post:
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    Suppressing Alert Noise during Scheduled Maintenance

    Suppressing Alert Noise during Scheduled Maintenance
    Nov 3, 2023
    Last Updated:
    Nov 3, 2023

    Alert noise is a common problem for IT teams that monitor and manage complex systems. Excessive unactionable alerts triggered by various sources, such as applications, servers, network devices, etc., can cause alert fatigue. The higher volume of alerts can be overwhelming, reducing the ability to respond to critical alerts.

    One event of possible alert noise is during scheduled maintenance, awhich is a common practice in the digital realm.

    Problems at Hand 

    Maintaining operational continuity is non-negotiable. Here are a few common use cases that demonstrate the challenges of alert noise faced during scheduled maintenance.

    • Proactively muting all alerts from specific sources like Datadog.
    • Muting Specific alerts from monitoring tools like Prometheus, Datadog, or New Relic while enhancing API sets. 
    • Suppress a high volume of alerts while conducting load testing on a web application or server.
    • Known anomalies or irregularities in certain systems or processes that generate alerts.
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Suppression Rules 

    Squadcast's suppression rules offer granular control for muting alerts from various sources. You can use these rules to focus on maintenance tasks without getting overwhelmed by unactionable alerts. They can be applied to entire services, multiple alert sources, specific variables, or combinations to suit your needs.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How To Configure Suppression Rules?

    You can suppress unwanted alerts with Alert Suppression.

    • Every service in Squadcast supports Alert Suppression allowing you to create suppression rules by choosing an alert source or a host and add conditions to suppress alerts by time
    • The ‘time’ in this case will be the maintenance window you’ve anticipated for your maintenance. 
    • Within the service, if you receive notifications from a selected alert source for the set period, the alert notifications shall be suppressed.  
    •  If you are aware that the payload contains variables specific to the API currently being worked on, you have the option to employ a suppression rule that targets that particular API, allowing you to temporarily suppress alerts of that nature.
    • Similarly you can add new conditions and rules. This is an efficient way to control alert noise when you’re running maintenance at your end. 
    • Host-specific suppression ensures that your monitoring process for the rest of the system remains intact and unhindered. 

    Impact: Alert Suppression reduces alert noise during maintenance ensuring you receive only important alerts. However, it's important to note that

    • Suppressed incidents cannot be acknowledged, reassigned, or resolved. 
    • Post mortems are not available for suppressed incidents. 
    • Further customization and configuration of your suppression rules can be done using REST APIs. 

    For more information, explore the short video on suppression rules & configuration options for alert suppression and maintenance mode in Squadcast.  

    Conclusion

    Any downtime or disruption can have a ripple effect on your business. But what happens when you need to make improvements or perform maintenance on a specific part of your infrastructure without causing unnecessary alert noise

    Squadcast offers a practical solution through automation rules, specifically suppression rules. These rules allow you to gain granular control over alert noise during maintenance periods without sacrificing overall system monitoring. 

    So, you can now create an environment that promotes focused Incident Response and facilitates an enhanced Incident Management experience.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    November 3, 2023
    November 3, 2023
    Share this post:

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      "Mapgears simplified their complex On-call Alerting process with Squadcast.
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      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
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