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How Squadcast’s Workflows Enhance Incident Management Automation?

Jan 5, 2024
Last Updated:
May 1, 2024
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How Squadcast’s Workflows Enhance Incident Management Automation?
Table of Contents:

    One of the daily challenges for Incident Response teams is the pressure to resolve incidents swiftly and effectively. However, manual processes often hinder this objective, leading to delays, oversight, and potential miscommunication. 

    In this blog, we’ll learn the practical aspects of workflow automation in Incident Management using Squadcast, exploring how it streamlines processes, eliminates manual tasks, and enhances overall efficiency.

    What Are Workflows In Squadcast?

    Workflows in Squadcast allows users to automate a lot of processes after the incident is created so that you can create different response plays for different kinds of incidents. It’s the set of tools that will basically perform certain actions if the rules or conditions set are satisfied.

    Key Concept Definition
    Workflows Predefined sequences of actions that automate responses to specific incident scenarios.
    Actions Individual tasks within a workflow, such as attaching runbooks, setting up communication channels, etc.
    Triggers Events that initiate a workflow, such as an incident being triggered, acknowledged, resolved, or assigned.
    Conditions Filters that determine whether a workflow should be executed based on incident properties (e.g., severity, service, impact)

    Why Should Workflows Matter?

    Workflows in the Incident Response process aren't about replacing human expertise. It's about freeing your team from the burden of repetitive tasks, letting them focus on the critical thinking and problem-solving that truly matters. It's like giving your Incident Response team the power of automated efficiency and streamlined response.

    Which Actions Can Workflows Perform?

    Squadcast Workflows - for Incident Management automation helps you to create some recurrent post Incident Response actions. Using Squadcast, you can automate responses based on specific criteria. For instance, when a critical incident affecting a crucial service, like backend event streaming, arises with severity level SEV1/P0, Squadcast Workflows allow you to define actions instantly. These actions include: 

    1. Attaching runbooks
    2. Adding communication channel
    3. Adding incident notes
    4. Marking incident as SLO affecting
    5. Making an HTTP call ( for notifying engineering managers & mentioning stakeholders)
    6. Marking incident as SLO impacting, 
    7. Sending an email
    8. Triggering manual webhook

    How Can You Create Workflows With Squadcast Reliability Platform?

    Creating workflows with Squadcast is straightforward. 

    1. Go to the Workflows page and click on "Create Workflow."
    2. Enter Title, optional Description, Workflow Owner, and Tags.
    1. Set Triggers: Choose from triggers like Incident Triggered, Acknowledged, Reassigned, or Resolved
    1. Apply filters based on Service, Alert Source, or Tags. Group triggers for combined conditions.
    1. Define Actions: Select actions such as Attach Runbook(s), Add Communication Channel, Add Incident Note, or Mark Incident as SLO Affecting.
    1. Click "Done" after adding all details.

    Once the workflows are created, you can view detailed information and logs on the Workflow details page. You’ll be able to edit, update, or delete the Workflows directly from this page. For a comprehensive understanding of Squadcast workflows, please refer to the full documentation.

    Discover more: How to Route Alerts to Subject Matter Experts Using Squadcast Tagging & Routing Rules?

    Common Use Cases & Benefits

    The use cases for Squadcast Workflows are diverse. In Incident Response environments, automating post-incident resolution processes is invaluable. For instance,

    1. Rapid Response to High-Priority Incidents 

    In the event of a high-priority incident such as a production server outage or security breach, leverage Squadcast's workflow by using the 'attach runbook' action. This ensures the immediate attachment of a specific runbook, facilitating a swift and well-coordinated response.

    1. Informing Stakeholders During Incident Resolution

    When crucial information needs to be communicated to stakeholders post-incident trigger, employ the 'add a note' workflow action. This feature allows you to mention key stakeholders, such as Engineering managers, ensuring they stay informed throughout the incident resolution process.

    1. Collaborative Communication for P1 or Sev 1 Incidents

    For P1 or Sev 1 incidents, streamline collaboration by incorporating different communication links. Utilize the 'add communication channel' workflow action to include links for immediate access to communication platforms like Zoom or Gmeet triage bridge. This ensures quick and effective collaboration during critical incidents.

    Read More: Improving Customer Support with Squadcast Webforms

    What's Next: Evolution of Squadcast Workflows

    Squadcast’s Workflows feature is not a stagnant tool but an evolving powerhouse designed with practitioners in mind. The current capabilities are just the tip of the iceberg. Looking ahead, we envision an expansion that aligns with the needs of Incident Management practitioners, streamlining their workflow further and reducing manual intervention to the bare minimum. Upcoming features promise to reshape Incident Management.

    The commitment is clear - Squadcast anticipates and meets the evolving needs of modern Incident Management, promising a future where it is smoother, faster, and more streamlined than ever before.

    Over to You

    Squadcast Workflows bring a new level of efficiency and precision to Incident Management. By automating processes before and after incident creation, an organization's On-call team whether small or Enterprise level can focus on resolving issues rather than getting bogged down by manual tasks. The ability to tailor responses to specific incident criteria enhances collaboration, reduces errors, and ensures a swift and effective resolution every time. In a profession where every second counts, Squadcast Workflows emerge as a powerful ally for Incident Response members seeking to optimize their workflow and stay ahead of the curve.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    January 5, 2024
    January 5, 2024
    Share this post:
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    How Squadcast’s Workflows Enhance Incident Management Automation?

    How Squadcast’s Workflows Enhance Incident Management Automation?
    Jan 5, 2024
    Last Updated:
    Jan 5, 2024

    One of the daily challenges for Incident Response teams is the pressure to resolve incidents swiftly and effectively. However, manual processes often hinder this objective, leading to delays, oversight, and potential miscommunication. 

    In this blog, we’ll learn the practical aspects of workflow automation in Incident Management using Squadcast, exploring how it streamlines processes, eliminates manual tasks, and enhances overall efficiency.

    What Are Workflows In Squadcast?

    Workflows in Squadcast allows users to automate a lot of processes after the incident is created so that you can create different response plays for different kinds of incidents. It’s the set of tools that will basically perform certain actions if the rules or conditions set are satisfied.

    Key Concept Definition
    Workflows Predefined sequences of actions that automate responses to specific incident scenarios.
    Actions Individual tasks within a workflow, such as attaching runbooks, setting up communication channels, etc.
    Triggers Events that initiate a workflow, such as an incident being triggered, acknowledged, resolved, or assigned.
    Conditions Filters that determine whether a workflow should be executed based on incident properties (e.g., severity, service, impact)

    Why Should Workflows Matter?

    Workflows in the Incident Response process aren't about replacing human expertise. It's about freeing your team from the burden of repetitive tasks, letting them focus on the critical thinking and problem-solving that truly matters. It's like giving your Incident Response team the power of automated efficiency and streamlined response.

    Which Actions Can Workflows Perform?

    Squadcast Workflows - for Incident Management automation helps you to create some recurrent post Incident Response actions. Using Squadcast, you can automate responses based on specific criteria. For instance, when a critical incident affecting a crucial service, like backend event streaming, arises with severity level SEV1/P0, Squadcast Workflows allow you to define actions instantly. These actions include: 

    1. Attaching runbooks
    2. Adding communication channel
    3. Adding incident notes
    4. Marking incident as SLO affecting
    5. Making an HTTP call ( for notifying engineering managers & mentioning stakeholders)
    6. Marking incident as SLO impacting, 
    7. Sending an email
    8. Triggering manual webhook

    How Can You Create Workflows With Squadcast Reliability Platform?

    Creating workflows with Squadcast is straightforward. 

    1. Go to the Workflows page and click on "Create Workflow."
    2. Enter Title, optional Description, Workflow Owner, and Tags.
    1. Set Triggers: Choose from triggers like Incident Triggered, Acknowledged, Reassigned, or Resolved
    1. Apply filters based on Service, Alert Source, or Tags. Group triggers for combined conditions.
    1. Define Actions: Select actions such as Attach Runbook(s), Add Communication Channel, Add Incident Note, or Mark Incident as SLO Affecting.
    1. Click "Done" after adding all details.

    Once the workflows are created, you can view detailed information and logs on the Workflow details page. You’ll be able to edit, update, or delete the Workflows directly from this page. For a comprehensive understanding of Squadcast workflows, please refer to the full documentation.

    Discover more: How to Route Alerts to Subject Matter Experts Using Squadcast Tagging & Routing Rules?

    Common Use Cases & Benefits

    The use cases for Squadcast Workflows are diverse. In Incident Response environments, automating post-incident resolution processes is invaluable. For instance,

    1. Rapid Response to High-Priority Incidents 

    In the event of a high-priority incident such as a production server outage or security breach, leverage Squadcast's workflow by using the 'attach runbook' action. This ensures the immediate attachment of a specific runbook, facilitating a swift and well-coordinated response.

    1. Informing Stakeholders During Incident Resolution

    When crucial information needs to be communicated to stakeholders post-incident trigger, employ the 'add a note' workflow action. This feature allows you to mention key stakeholders, such as Engineering managers, ensuring they stay informed throughout the incident resolution process.

    1. Collaborative Communication for P1 or Sev 1 Incidents

    For P1 or Sev 1 incidents, streamline collaboration by incorporating different communication links. Utilize the 'add communication channel' workflow action to include links for immediate access to communication platforms like Zoom or Gmeet triage bridge. This ensures quick and effective collaboration during critical incidents.

    Read More: Improving Customer Support with Squadcast Webforms

    What's Next: Evolution of Squadcast Workflows

    Squadcast’s Workflows feature is not a stagnant tool but an evolving powerhouse designed with practitioners in mind. The current capabilities are just the tip of the iceberg. Looking ahead, we envision an expansion that aligns with the needs of Incident Management practitioners, streamlining their workflow further and reducing manual intervention to the bare minimum. Upcoming features promise to reshape Incident Management.

    The commitment is clear - Squadcast anticipates and meets the evolving needs of modern Incident Management, promising a future where it is smoother, faster, and more streamlined than ever before.

    Over to You

    Squadcast Workflows bring a new level of efficiency and precision to Incident Management. By automating processes before and after incident creation, an organization's On-call team whether small or Enterprise level can focus on resolving issues rather than getting bogged down by manual tasks. The ability to tailor responses to specific incident criteria enhances collaboration, reduces errors, and ensures a swift and effective resolution every time. In a profession where every second counts, Squadcast Workflows emerge as a powerful ally for Incident Response members seeking to optimize their workflow and stay ahead of the curve.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    January 5, 2024
    January 5, 2024
    Share this post:
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      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
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