How Squadcast’s Workflows Enhance Incident Management Automation?

January 5, 2024
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How Squadcast’s Workflows Enhance Incident Management Automation?
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    One of the daily challenges for Incident Response teams is the pressure to resolve incidents swiftly and effectively. However, manual processes often hinder this objective, leading to delays, oversight, and potential miscommunication. 

    In this blog, we’ll learn the practical aspects of workflow automation in Incident Management using Squadcast, exploring how it streamlines processes, eliminates manual tasks, and enhances overall efficiency.

    What Are Workflows In Squadcast?

    Workflows in Squadcast allows users to automate a lot of processes after the incident is created so that you can create different response plays for different kinds of incidents. It’s the set of tools that will basically perform certain actions if the rules or conditions set are satisfied.

    Key Concept Definition
    Workflows Predefined sequences of actions that automate responses to specific incident scenarios.
    Actions Individual tasks within a workflow, such as attaching runbooks, setting up communication channels, etc.
    Triggers Events that initiate a workflow, such as an incident being triggered, acknowledged, resolved, or assigned.
    Conditions Filters that determine whether a workflow should be executed based on incident properties (e.g., severity, service, impact)

    Why Should Workflows Matter?

    Workflows in the Incident Response process aren't about replacing human expertise. It's about freeing your team from the burden of repetitive tasks, letting them focus on the critical thinking and problem-solving that truly matters. It's like giving your Incident Response team the power of automated efficiency and streamlined response.

    Which Actions Can Workflows Perform?

    Squadcast Workflows - for Incident Management automation helps you to create some recurrent post Incident Response actions. Using Squadcast, you can automate responses based on specific criteria. For instance, when a critical incident affecting a crucial service, like backend event streaming, arises with severity level SEV1/P0, Squadcast Workflows allow you to define actions instantly. These actions include: 

    1. Attaching runbooks
    2. Adding communication channel
    3. Adding incident notes
    4. Marking incident as SLO affecting
    5. Making an HTTP call ( for notifying engineering managers & mentioning stakeholders)
    6. Marking incident as SLO impacting, 
    7. Sending an email
    8. Triggering manual webhook

    How Can You Create Workflows With Squadcast Reliability Platform?

    Creating workflows with Squadcast is straightforward. 

    1. Go to the Workflows page and click on "Create Workflow."
    2. Enter Title, optional Description, Workflow Owner, and Tags.
    1. Set Triggers: Choose from triggers like Incident Triggered, Acknowledged, Reassigned, or Resolved
    1. Apply filters based on Service, Alert Source, or Tags. Group triggers for combined conditions.
    1. Define Actions: Select actions such as Attach Runbook(s), Add Communication Channel, Add Incident Note, or Mark Incident as SLO Affecting.
    1. Click "Done" after adding all details.

    Once the workflows are created, you can view detailed information and logs on the Workflow details page. You’ll be able to edit, update, or delete the Workflows directly from this page. For a comprehensive understanding of Squadcast workflows, please refer to the full documentation.

    Discover more: How to Route Alerts to Subject Matter Experts Using Squadcast Tagging & Routing Rules?

    Common Use Cases & Benefits

    The use cases for Squadcast Workflows are diverse. In Incident Response environments, automating post-incident resolution processes is invaluable. For instance,

    1. Rapid Response to High-Priority Incidents 

    In the event of a high-priority incident such as a production server outage or security breach, leverage Squadcast's workflow by using the 'attach runbook' action. This ensures the immediate attachment of a specific runbook, facilitating a swift and well-coordinated response.

    1. Informing Stakeholders During Incident Resolution

    When crucial information needs to be communicated to stakeholders post-incident trigger, employ the 'add a note' workflow action. This feature allows you to mention key stakeholders, such as Engineering managers, ensuring they stay informed throughout the incident resolution process.

    1. Collaborative Communication for P1 or Sev 1 Incidents

    For P1 or Sev 1 incidents, streamline collaboration by incorporating different communication links. Utilize the 'add communication channel' workflow action to include links for immediate access to communication platforms like Zoom or Gmeet triage bridge. This ensures quick and effective collaboration during critical incidents.

    Read More: Improving Customer Support with Squadcast Webforms

    What's Next: Evolution of Squadcast Workflows

    Squadcast’s Workflows feature is not a stagnant tool but an evolving powerhouse designed with practitioners in mind. The current capabilities are just the tip of the iceberg. Looking ahead, we envision an expansion that aligns with the needs of Incident Management practitioners, streamlining their workflow further and reducing manual intervention to the bare minimum. Upcoming features promise to reshape Incident Management.

    The commitment is clear - Squadcast anticipates and meets the evolving needs of modern Incident Management, promising a future where it is smoother, faster, and more streamlined than ever before.

    Over to You

    Squadcast Workflows bring a new level of efficiency and precision to Incident Management. By automating processes before and after incident creation, an organization's On-call team whether small or Enterprise level can focus on resolving issues rather than getting bogged down by manual tasks. The ability to tailor responses to specific incident criteria enhances collaboration, reduces errors, and ensures a swift and effective resolution every time. In a profession where every second counts, Squadcast Workflows emerge as a powerful ally for Incident Response members seeking to optimize their workflow and stay ahead of the curve.

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

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    January 5, 2024
    January 5, 2024
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    mapgears
    "Mapgears simplified their complex On-call Alerting process with Squadcast.
    Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
    Alexandre Lessard
    System Analyst
    bibam
    "Bibam found their best PagerDuty alternative in Squadcast.
    By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
    Martin do Santos
    Platform and Architecture Tech Lead
    tanner
    "Squadcast helped Tanner gain system insights and boost team productivity.
    Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
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    Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
    Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
    Users love Squadcast on G2
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