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Introducing Squadcast’s Key Based Deduplication

Aug 1, 2023
Last Updated:
Aug 1, 2023
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Introducing Squadcast’s Key Based Deduplication
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    We are excited to share another feature update with all our valued customers! We have recently gone live with our Key Based Deduplication feature, enabling you to define dedup keys using customizable templates for configured alert sources. With this feature, you can automatically group similar incidents and effectively deduplicate alerts.

    This blog  provides detailed information on accessing the feature, exploring its primary functionalities, and the best practices that will improve  your Incident Management process.

    The Impact of Alert Noise on On-Call Efficiency

    The issue of alert fatigue has become increasingly prevalent and troublesome in DevOps and Site Reliability Engineering (SRE) teams, due to the overwhelming volume of available data. The purpose of using monitoring tools to send alerts is to foster a proactive Incident Management culture. However, this objective is gradually eroded.

    Identifying the problem becomes apparent when the quantity of low-priority/warning alerts significantly outweighs the number of actionable alerts. As a result, critical incidents of high severity are either detected much later than they should be or go unnoticed altogether.

    Consequently, it is crucial to ensure that On-Call engineers, responsible for responding to these incidents, are not burdened with excessive alert noise. The challenge now revolves around finding a solution that captures all the relevant data while selectively notifying engineers only for the alerts that require immediate action.

    Key Based Deduplication to the Rescue

    Key Based Deduplication is an efficient way to avoid duplicate entries when processing incoming Events alongside existing Incidents. It works by generating a Dedup key using a user-defined template specific to events from an Alert Source. This key helps identify and group duplicates more effectively.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    How does Key Based Deduplication work

    1. To utilize the Key Based Deduplication feature, the user needs to opt-in to a specific Service.
    2. The user has the option to define a template for generating  Dedup keys for each alert source within the Service. Additionally, the user specifies a duration (x) for the Deduplication Window.
    3. When an incoming Event occurs, the Dedup key is calculated based on the defined template.
    4. This key is then compared (using equality) to any previous Incidents within the Deduplication Window (which is the specified duration).
    5. If an open incident with the same Dedup key is found, the current Event is deduplicated against that Incident.
    6. However, if no matching incident is found, a new Incident is created.
    7. Once the Deduplication Duration (x) elapses, the system recalculates the Dedup key using the defined template.
    8. This process continues for ongoing deduplication.
    Flow Diagram for Key Based Deduplication

    How to configure Key Based Deduplication

    Let's start with the Prerequisites 

    The User Role associated with the user in the Team must have required permissions to manage Services and hence ability to manage Key Based Deduplication.

    Here is how you add Dedup keys to configure Key Based Deduplication:

    Step1: Go to Services in Squadcast, then navigate to Service Overview and select or search for your desired Service.

    Step2: Expand the accordion on the extreme right. In the Automation section, click on View All.

    Step3: In the Key Based Deduplication section, click on Add Dedup Key.

    Step4: Choose an alert source to start creating Dedup keys for your incoming Events.

    Step5: On the right side, you can see the payload of the latest alert for the selected Alert Source. (Please Note: You can configure only one Dedup key per Alert Source.)

    Step6: Define a template that generates Dedup keys using variables from the referenced payload on the right, specifically for a particular alert source of a Service. For guidance on writing templates, please consult Go's standard library. (A Dedup key is calculated for the incoming event based on the user-defined template.)

    Step7: Specify the Deduplication Time in minutes or hours. (Note: The maximum time limit is 48 hours.)

    Step8: Click Save.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How to delete Key Based Deduplication Rules

    Deleting a Key Based Deduplication Rule is easy peasy:

    1. Click on the Key Based Dedup Rule for a selected Service.
    2. On the right-hand side, click on More Options and then Delete.
    3. Click Delete again to confirm.

    And you are done!

    Conclusion

    Are you still reading this? Fantastic! At Squadcast, we strive to simplify our platform and services to provide you with a smooth user experience. We believe that our Key Based Deduplication feature brings us closer to this objective. We encourage you to give this feature a try and share your feedback or experience in the comments or with our support teams. Cheers!

    Interested in learning more? Take a look at our Key Based Deduplication Documentation.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
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    August 1, 2023
    August 1, 2023
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    Introducing Squadcast’s Key Based Deduplication

    Introducing Squadcast’s Key Based Deduplication
    Aug 1, 2023
    Last Updated:
    Aug 1, 2023

    We are excited to share another feature update with all our valued customers! We have recently gone live with our Key Based Deduplication feature, enabling you to define dedup keys using customizable templates for configured alert sources. With this feature, you can automatically group similar incidents and effectively deduplicate alerts.

    This blog  provides detailed information on accessing the feature, exploring its primary functionalities, and the best practices that will improve  your Incident Management process.

    The Impact of Alert Noise on On-Call Efficiency

    The issue of alert fatigue has become increasingly prevalent and troublesome in DevOps and Site Reliability Engineering (SRE) teams, due to the overwhelming volume of available data. The purpose of using monitoring tools to send alerts is to foster a proactive Incident Management culture. However, this objective is gradually eroded.

    Identifying the problem becomes apparent when the quantity of low-priority/warning alerts significantly outweighs the number of actionable alerts. As a result, critical incidents of high severity are either detected much later than they should be or go unnoticed altogether.

    Consequently, it is crucial to ensure that On-Call engineers, responsible for responding to these incidents, are not burdened with excessive alert noise. The challenge now revolves around finding a solution that captures all the relevant data while selectively notifying engineers only for the alerts that require immediate action.

    Key Based Deduplication to the Rescue

    Key Based Deduplication is an efficient way to avoid duplicate entries when processing incoming Events alongside existing Incidents. It works by generating a Dedup key using a user-defined template specific to events from an Alert Source. This key helps identify and group duplicates more effectively.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    How does Key Based Deduplication work

    1. To utilize the Key Based Deduplication feature, the user needs to opt-in to a specific Service.
    2. The user has the option to define a template for generating  Dedup keys for each alert source within the Service. Additionally, the user specifies a duration (x) for the Deduplication Window.
    3. When an incoming Event occurs, the Dedup key is calculated based on the defined template.
    4. This key is then compared (using equality) to any previous Incidents within the Deduplication Window (which is the specified duration).
    5. If an open incident with the same Dedup key is found, the current Event is deduplicated against that Incident.
    6. However, if no matching incident is found, a new Incident is created.
    7. Once the Deduplication Duration (x) elapses, the system recalculates the Dedup key using the defined template.
    8. This process continues for ongoing deduplication.
    Flow Diagram for Key Based Deduplication

    How to configure Key Based Deduplication

    Let's start with the Prerequisites 

    The User Role associated with the user in the Team must have required permissions to manage Services and hence ability to manage Key Based Deduplication.

    Here is how you add Dedup keys to configure Key Based Deduplication:

    Step1: Go to Services in Squadcast, then navigate to Service Overview and select or search for your desired Service.

    Step2: Expand the accordion on the extreme right. In the Automation section, click on View All.

    Step3: In the Key Based Deduplication section, click on Add Dedup Key.

    Step4: Choose an alert source to start creating Dedup keys for your incoming Events.

    Step5: On the right side, you can see the payload of the latest alert for the selected Alert Source. (Please Note: You can configure only one Dedup key per Alert Source.)

    Step6: Define a template that generates Dedup keys using variables from the referenced payload on the right, specifically for a particular alert source of a Service. For guidance on writing templates, please consult Go's standard library. (A Dedup key is calculated for the incoming event based on the user-defined template.)

    Step7: Specify the Deduplication Time in minutes or hours. (Note: The maximum time limit is 48 hours.)

    Step8: Click Save.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How to delete Key Based Deduplication Rules

    Deleting a Key Based Deduplication Rule is easy peasy:

    1. Click on the Key Based Dedup Rule for a selected Service.
    2. On the right-hand side, click on More Options and then Delete.
    3. Click Delete again to confirm.

    And you are done!

    Conclusion

    Are you still reading this? Fantastic! At Squadcast, we strive to simplify our platform and services to provide you with a smooth user experience. We believe that our Key Based Deduplication feature brings us closer to this objective. We encourage you to give this feature a try and share your feedback or experience in the comments or with our support teams. Cheers!

    Interested in learning more? Take a look at our Key Based Deduplication Documentation.

    Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    August 1, 2023
    August 1, 2023
    Share this post:

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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
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      Martin do Santos
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      Sandro Franchi
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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