Leverage JIRA with Squadcast throughout the incident lifecycle

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

Advantages of Integrating Jira with Squadcast

You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

1. Easy Setup with both Jira Cloud and Jira Server
   The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.

2. Incident Syncing Between Jira and Squadcast
   A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.

3. Creating Jira Issues From Within Squadcast
   You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 

4. Create Incidents From Jira Server
   You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
   

5. Jira Server as an Alert Source
   If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.
   

Best Practices While Using Jira With Squadcast 

1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
   

2. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
   

3. Make sure you configure Deduplication Rules to prevent getting the same incidents.

For any questions or feedback, please contact us at Squadcast Support

Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution and create a knowledge base to effectively handle incidents.