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Leverage JIRA with Squadcast throughout the incident lifecycle

Mar 30, 2020
Last Updated:
Mar 30, 2020
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Leverage JIRA with Squadcast throughout the incident lifecycle

Atlassian's Jira is widely adopted by Agile development teams to customize workflows & embrace collaborative resolutions to ship good software fast. Squadcast's integration with Jira can help you create, track, sync incident tickets and tasks from within Squadcast and vice versa.

Table of Contents:

    Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

    Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

    Advantages of Integrating Jira with Squadcast

    You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

    1. Easy Setup with both Jira Cloud and Jira Server
      The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.
    1. Incident Syncing Between Jira and Squadcast
      A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.
    1. Creating Jira Issues From Within Squadcast
      You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free
    1. Create Incidents From Jira Server
      You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
    1. Jira Server as an Alert Source
      If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.


    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Best Practices While Using Jira With Squadcast 

    1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
    1. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
    1. Make sure you configure Deduplication Rules to prevent getting the same incidents.

    For any questions or feedback, please contact us at Squadcast Support

    Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution and create a knowledge base to effectively handle incidents.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
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    Leverage JIRA with Squadcast throughout the incident lifecycle

    Leverage JIRA with Squadcast throughout the incident lifecycle
    Mar 30, 2020
    Last Updated:
    Mar 30, 2020

    Atlassian's Jira is widely adopted by Agile development teams to customize workflows & embrace collaborative resolutions to ship good software fast. Squadcast's integration with Jira can help you create, track, sync incident tickets and tasks from within Squadcast and vice versa.

    Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

    Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

    Advantages of Integrating Jira with Squadcast

    You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

    1. Easy Setup with both Jira Cloud and Jira Server
      The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.
    1. Incident Syncing Between Jira and Squadcast
      A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.
    1. Creating Jira Issues From Within Squadcast
      You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 
    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free
    1. Create Incidents From Jira Server
      You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
    1. Jira Server as an Alert Source
      If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.


    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    Best Practices While Using Jira With Squadcast 

    1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
    1. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
    1. Make sure you configure Deduplication Rules to prevent getting the same incidents.

    For any questions or feedback, please contact us at Squadcast Support

    Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution and create a knowledge base to effectively handle incidents.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    Share this post:

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      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
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