📢 Webinar Alert! Reliability Automation - AI, ML, and Workflows in Incident Management. Register Here
Blog
Integrations
Leverage JIRA with Squadcast throughout the incident lifecycle

Leverage JIRA with Squadcast throughout the incident lifecycle

March 30, 2020
Leverage JIRA with Squadcast throughout the incident lifecycle
In This Article:
Our Products
On-Call Management
Incident Response
Continuous Learning
Workflow Automation

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

Advantages of Integrating Jira with Squadcast

You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

  1. Easy Setup with both Jira Cloud and Jira Server
    The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.
  1. Incident Syncing Between Jira and Squadcast
    A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.
  1. Creating Jira Issues From Within Squadcast
    You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 
  1. Create Incidents From Jira Server
    You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
  1. Jira Server as an Alert Source
    If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.


Best Practices While Using Jira With Squadcast 

  1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
  1. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
  1. Make sure you configure Deduplication Rules to prevent getting the same incidents.

For any questions or feedback, please contact us at Squadcast Support

Written By:
Aahel Guha
Asutosh Sahoo
Aahel Guha
Asutosh Sahoo
March 30, 2020
Integrations
Best Practices
Incident Management
Share this blog:
In This Article:
Get reliability insights delivered straight to your inbox.
Get ready for the good stuff! No spam, no data sale and no promotion. Just the awesome content you signed up for.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Get reliability insights delivered straight to your inbox.
Get ready for the good stuff! No spam, no data sale and no promotion. Just the awesome content you signed up for.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Get the latest scoop on Reliability insights. Delivered straight to your inbox.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you wish to unsubscribe, we won't hold it against you. Privacy policy.
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
Copyright © Squadcast Inc. 2017-2024

Leverage JIRA with Squadcast throughout the incident lifecycle

Mar 30, 2020
Last Updated:
October 4, 2024
Share this post:
Leverage JIRA with Squadcast throughout the incident lifecycle

Atlassian's Jira is widely adopted by Agile development teams to customize workflows & embrace collaborative resolutions to ship good software fast. Squadcast's integration with Jira can help you create, track, sync incident tickets and tasks from within Squadcast and vice versa.

Table of Contents:

    Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.

    Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast. Squadcast recently announced an integration with Jira to help you create, track and sync incident tickets and tasks from within Squadcast and vice versa.

    Advantages of Integrating Jira with Squadcast

    You can use the Jira + Squadcast integration to streamline your incident response. This post outlines some of the advantages along with functionalities that come with this integration.

    1. Easy Setup with both Jira Cloud and Jira Server
      The Jira + Squadcast integration is simple to set-up and allows you to map your Jira project and issues with your Squadcast service.
    1. Incident Syncing Between Jira and Squadcast
      A Jira ticket created from Squadcast as an incident is linked to ensure easy navigation between the systems for a seamless experience. This way, you can manage everything from just one dashboard.
    1. Creating Jira Issues From Within Squadcast
      You can configure your integration to automatically create Jira issues for incidents that come into Squadcast for specific services. You can also manually trigger incidents in Jira by enabling the manual mode to have more control over which Squadcast incidents should be created as Jira issues. 
    1. Create Incidents From Jira Server
      You can choose to send in alerts into Squadcast with Jira server as well. This will create an incident in Squadcast with bidirectional status sync. 
    1. Jira Server as an Alert Source
      If you want to use Jira server simply as an alert source, that is, to just send in every issue ticket into Squadcast as an incident, you can do so by using the Webhook.


    Best Practices While Using Jira With Squadcast 

    1. When using the Jira-as-an-alert-source and Jira Server integrations, make sure to use a proper JQL to send only the incidents you want to see in Squadcast.
    1. Make sure you configure Tagging Rules to classify incidents based on the `issue_priority` field in Jira.
    1. Make sure you configure Deduplication Rules to prevent getting the same incidents.

    For any questions or feedback, please contact us at Squadcast Support

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    Share this post:
    Subscribe to our LinkedIn Newsletter to receive more educational content
    Subscribe now
    ant-design-linkedIN

    Subscribe to our latest updates

    Enter your Email Id
    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
    FAQs
    More from
    Aahel Guha
    Curb alert noise for better productivity : How-To's and Best Practices
    Curb alert noise for better productivity : How-To's and Best Practices
    November 3, 2020
    Keep track of your on-call responsibilities
    Keep track of your on-call responsibilities
    August 19, 2020
    Configure an Intuitive Service Dashboard & Reduce Response Time
    Configure an Intuitive Service Dashboard & Reduce Response Time
    April 30, 2020
    Learn how organizations are using Squadcast
    to maintain and improve upon their Reliability metrics
    Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
    mapgears
    "Mapgears simplified their complex On-call Alerting process with Squadcast.
    Squadcast has helped us aggregate alerts coming in from hundreds...
    bibam
    "Bibam found their best PagerDuty alternative in Squadcast.
    By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
    tanner
    "Squadcast helped Tanner gain system insights and boost team productivity.
    Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
    Alexandre Lessard
    System Analyst
    Martin do Santos
    Platform and Architecture Tech Lead
    Sandro Franchi
    CTO
    Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
    Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
    What our
    customers
    have to say
    mapgears
    "Mapgears simplified their complex On-call Alerting process with Squadcast.
    Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
    Alexandre Lessard
    System Analyst
    bibam
    "Bibam found their best PagerDuty alternative in Squadcast.
    By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
    Martin do Santos
    Platform and Architecture Tech Lead
    tanner
    "Squadcast helped Tanner gain system insights and boost team productivity.
    Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
    Sandro Franchi
    CTO
    Revamp your Incident Response.
    Peak Reliability
    Easier, Faster, More Automated with SRE.