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Service Catalog: Simplifying Service Management and Ownership

Sep 26, 2022
Last Updated:
Sep 26, 2022
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Service Catalog: Simplifying Service Management and Ownership
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    With the adoption of cloud and microservices, modern IT infrastructures operate with a mesh of services that cater to multiple user requirements. It can get very difficult to simultaneously keep track of numerous services. A Service Catalog helps organize service-related information in a single pane, achieve end-to-end service ownership and get real-time performance insights. In this blog, we will explore services' visibility, classification and reliability and understand how it helps you in better visibility of your services.

    Introduction to Service Catalog

    At Squadcast, we value the need for hassle-free incident management and operational efficiency. Keeping that in mind, we have revamped our Service Catalog to improve the visibility, classification and reliability of services based on the incident impact. It is more of a Service Directory that helps standardize, arrange, select and monitor an organization’s IT services.

    Service Catalog is useful in:

    • Making on-call less stressful by providing a single pane view with context around services, ownership, open incidents and dependencies.
    • Providing a consolidated summary of all active services in a single dashboard with a high-level view of reliability metrics across teams and services.
    • Assessing service health and visualizing real-time reliability metrics such as MTTA & MTTR, incident count, etc.
    • Fostering a good engineering culture by improving visibility into ownership of services & microservices. Ensuring greater accountability for service degradation by enabling individuals and teams to actually “own” the services.
    • Democratizing service discovery by classifying impacted services based on their severity, affected environment, etc.

    Service Catalog for end-to-end Service Management

    One Dashboard to Track All Services

    Service Catalog offers a centralized dashboard, which is simple to use and provides a detailed view of the organization's services and incidents. Users can get a bird's eye view of metrics like Service name, associated alert sources and extensions, ownership details, escalation policies, incident details, reliability metrics and health status of incidents. Users can even drill down further for more information with just a click.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Alert Sources and Extensions

    With ALERT SOURCE or EXTENSION, users can get information about that particular service’s associated alert sources and extensions. Track information about recent incidents and the automation statistics associated with the incidents.

    Improved Service Ownership and Escalation Tracking

    The Service Catalog helps drive ownership and improve accountability by assigning the right owners to your Services. These owners can be individuals or can be a group/team. For example, an individual or an entire team can own a backend service. The dashboard also shows the associated escalation policy (to whom the incident is assigned/escalated to). Thisinformation can help save valuable time in critical situations.

    Intuitive Classification of Services Based on Tags

    Services can be catalogued using tags. Users have the option to create their on custom tags suitable for their needs. We recommend and internally use tags based on Type, Impact and Environment:

    • Type: You can tag the service based on the type, either a technical service or a business service.
    • Impact: This tag explains what is the level of impact an incident can have on the business, severe, critical, etc.
    • Environment: In what environment does the service reside, whether it is a production or a development environment etc?

    These tags not only help in better service classification, but also in making incident notifications context-rich. With the latest revamp, every team member will have clarity on the incident impact and the configuration that drives their on-call setup, establishing the foundation to make better decisions in stressful situations.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    An accurate snapshot of Service health

    The Service Catalog offers an accurate assessment of service health. Get information about how many incidents are open and how many have been acknowledged. Also, visualize real-time metrics like Mean Time To Resolve (MTTR) and Mean Time To Acknowledge(MTTA).

    This information is crucial during a major outage when multiple services get affected simultaneously. This helps in saving valuable time by accessing all the information such as the list of services affected, the open incidents and their respective owners in one centralized location. This is particularly useful when triaging business-impacting incidents and when getting help is your top priority.

    Conclusion

    What makes Service Catalog so useful is it offers teams a centralized dashboard that provides a detailed service overview in one place. It supports effortless tracking of important alert sources and extensions. Users can enjoy improved ownership of services and keep track of escalation policies. Monitor reliability metrics and ensure an efficient incident response.

    To improve the reliability of services and promote service ownership by configuring your services using Squadcast’s service catalogue.

    Squadcast is an incident management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    September 26, 2022
    September 26, 2022
    Share this post:
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    Service Catalog: Simplifying Service Management and Ownership

    Service Catalog: Simplifying Service Management and Ownership
    Sep 26, 2022
    Last Updated:
    Sep 26, 2022

    With the adoption of cloud and microservices, modern IT infrastructures operate with a mesh of services that cater to multiple user requirements. It can get very difficult to simultaneously keep track of numerous services. A Service Catalog helps organize service-related information in a single pane, achieve end-to-end service ownership and get real-time performance insights. In this blog, we will explore services' visibility, classification and reliability and understand how it helps you in better visibility of your services.

    Introduction to Service Catalog

    At Squadcast, we value the need for hassle-free incident management and operational efficiency. Keeping that in mind, we have revamped our Service Catalog to improve the visibility, classification and reliability of services based on the incident impact. It is more of a Service Directory that helps standardize, arrange, select and monitor an organization’s IT services.

    Service Catalog is useful in:

    • Making on-call less stressful by providing a single pane view with context around services, ownership, open incidents and dependencies.
    • Providing a consolidated summary of all active services in a single dashboard with a high-level view of reliability metrics across teams and services.
    • Assessing service health and visualizing real-time reliability metrics such as MTTA & MTTR, incident count, etc.
    • Fostering a good engineering culture by improving visibility into ownership of services & microservices. Ensuring greater accountability for service degradation by enabling individuals and teams to actually “own” the services.
    • Democratizing service discovery by classifying impacted services based on their severity, affected environment, etc.

    Service Catalog for end-to-end Service Management

    One Dashboard to Track All Services

    Service Catalog offers a centralized dashboard, which is simple to use and provides a detailed view of the organization's services and incidents. Users can get a bird's eye view of metrics like Service name, associated alert sources and extensions, ownership details, escalation policies, incident details, reliability metrics and health status of incidents. Users can even drill down further for more information with just a click.

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Alert Sources and Extensions

    With ALERT SOURCE or EXTENSION, users can get information about that particular service’s associated alert sources and extensions. Track information about recent incidents and the automation statistics associated with the incidents.

    Improved Service Ownership and Escalation Tracking

    The Service Catalog helps drive ownership and improve accountability by assigning the right owners to your Services. These owners can be individuals or can be a group/team. For example, an individual or an entire team can own a backend service. The dashboard also shows the associated escalation policy (to whom the incident is assigned/escalated to). Thisinformation can help save valuable time in critical situations.

    Intuitive Classification of Services Based on Tags

    Services can be catalogued using tags. Users have the option to create their on custom tags suitable for their needs. We recommend and internally use tags based on Type, Impact and Environment:

    • Type: You can tag the service based on the type, either a technical service or a business service.
    • Impact: This tag explains what is the level of impact an incident can have on the business, severe, critical, etc.
    • Environment: In what environment does the service reside, whether it is a production or a development environment etc?

    These tags not only help in better service classification, but also in making incident notifications context-rich. With the latest revamp, every team member will have clarity on the incident impact and the configuration that drives their on-call setup, establishing the foundation to make better decisions in stressful situations.

    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    An accurate snapshot of Service health

    The Service Catalog offers an accurate assessment of service health. Get information about how many incidents are open and how many have been acknowledged. Also, visualize real-time metrics like Mean Time To Resolve (MTTR) and Mean Time To Acknowledge(MTTA).

    This information is crucial during a major outage when multiple services get affected simultaneously. This helps in saving valuable time by accessing all the information such as the list of services affected, the open incidents and their respective owners in one centralized location. This is particularly useful when triaging business-impacting incidents and when getting help is your top priority.

    Conclusion

    What makes Service Catalog so useful is it offers teams a centralized dashboard that provides a detailed service overview in one place. It supports effortless tracking of important alert sources and extensions. Users can enjoy improved ownership of services and keep track of escalation policies. Monitor reliability metrics and ensure an efficient incident response.

    To improve the reliability of services and promote service ownership by configuring your services using Squadcast’s service catalogue.

    Squadcast is an incident management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    September 26, 2022
    September 26, 2022
    Share this post:

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    In this blog:
      Subscribe to our LinkedIn Newsletter to receive more educational content
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      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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