With the adoption of cloud and microservices, modern IT infrastructures operate with a mesh of services that cater to multiple user requirements. It can get very difficult to simultaneously keep track of numerous services. A Service Catalog helps organize service-related information in a single pane, achieve end-to-end service ownership and get real-time performance insights. In this blog, we will explore Squadcast’s Service Catalog and understand how it helps you in better visibility of your services.
At Squadcast, we value the need for hassle-free incident management and operational efficiency. Keeping that in mind, we have revamped our Service Catalog to improve visibility, classification and reliability of services based on the incident impact. It is more of a Service Directory that helps standardize, arrange, select and monitor an organization’s IT services.
Service Catalog is useful in:
Service Catalog offers a centralized dashboard, which is simple to use and provides a detailed view of the organization's services and incidents. Users can get a bird's eye view of metrics like Service name, associated alert sources and extensions, ownership details, escalation policies, incident details, reliability metrics and health status of incidents. Users can even drill down further for more information with just a click.
With ALERT SOURCE or EXTENSION, users can get information about that particular service’s associated alert sources and extensions. Track information about recent incidents and the automation statistics associated with the incidents.
The Service Catalog helps drive ownership and improve accountability by assigning the right owners to your Services. These owners can be individuals or can be a group/team. For example, a backend service can be owned by an individual or an entire team. The dashboard also shows the associated escalation policy (to whom the incident is assigned/escalated to). This information can help save valuable time in critical situations.
Services can be cataloged using tags. Users have the option to create their own custom tags suitable for their needs. We recommend and internally use tags based on Type, Impact and Environment:
These tags not only help in better service classification, but also in making incident notifications context-rich. With the latest revamp, every team member will have clarity on the incident impact and the configuration that drives their on-call setup that establishes the foundation to take better decisions in stressful situations.
The Service Catalog offers an accurate assessment of service health. Get information about how many incidents are open and how many have been acknowledged. Also, visualize real-time metrics like Mean Time To Resolve (MTTR) and Mean Time To Acknowledge(MTTA).
This information is crucial during a major outage when multiple services get affected simultaneously. This helps in saving valuable time by accessing all the information such as the list of services affected, the open incidents and their respective owners in one centralized location. This is particularly useful when triaging business-impacting incidents and when getting help is your top priority.
What makes Service Catalog so useful is it offers teams a centralized dashboard that provides a detailed service overview in one place. It supports effortless tracking of important alert sources and extensions. Users can enjoy improved ownership of services and keep track of escalation policies. Monitor reliability metrics and ensure an efficient incident response.
So improve the reliability of services and promote service ownership by configuring your services using Squadcast’s service catalog.
Squadcast is an incident management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.