Learn how Squadcast helped Isha Foundation to automate alert routing and set a solid foundation for their On-call process

Squadcast has been instrumental in automating our On-call and incident response. We have automated our alerting process and can route detailed alerts to the right On-call engineers. With the simple Slack integration our team can collaborate with ease and resolve incidents more effectively. Overall, Squadcast has had a positive impact on our On-call setup.

Arunraj R

DevOps Engineer, Isha Foundation

About

Isha Foundation

Industry:

Non-Profit Organization

Location:

Coimbatore, India

Isha Foundation, founded by Sadhguru more than 25 years ago, is a volunteer-run, international non-profit organization dedicated to cultivating human potential. It implements several large-scale human service projects to support individual growth, rebuild communities, and restore the environment.

Their incident response team is responsible for aggregating alerts and routing them to the engineering team while keeping 200+ stakeholders informed. Initially, there was a dedicated On-call team; they had to manually route alerts to concerned teams, which was inefficient and inconvenient.

Isha Foundation evaluated several incident management platforms and chose Squadcast for its efficient support and pricing. With Squadcast automating their On-call process and routing incidents to their appropriate incident response team is now more efficient.

Challenges and Solutions

Challenges

Solutions

Inefficient alerting routing process: Prior to using Squadcast there was a dedicated team to relay incident notification information to the incident response team. The process was entirely manual (using whatsapp and email). It resulted in resource fatigue and inefficient alert routing

Automated and Efficient Alerting: Squadcast’s automated incident routing feature and diverse notification modes help in reducing toil and make the On-call process more efficient.

Lack of ChatOps for On-call collaboration: Slack is a central communication tool for the team. Before Squadcast, Slack was limited to being a communication channel that limited the overall collaboration and incident response.

Effective collaboration process: Integrating Squadcast with Slack helps in efficiently acknowledging and resolving incidents within the Slack channel and improves collaboration to promote incident response

Inefficient On-call pricing: Manual setup for incident alerting involved 24/7 dedicated response teams. This led to an increase in their operational cost.

Cost effective On-call process: Squadcast helps in automating the alerting and incident response process and cut down on costs associated with the manual processes

Key Benefits

Improved On-call

Squadcast’s automated alerting and scheduling ensures teams don't have to stay up 24/7 waiting for alerts and thus helps prevent burnout.

Easy Integration with ChatOps Tools

The incident response team benefits from Squadcast’s easy integration with Slack which offers a one-click incident response solution.

Flexible Pricing

Transparent and fair pricing is key to Isha considering they are a non-profit organization. Squadcast eliminates unnecessary costs and offers an affordable solution in the market.

Reliable and Responsive Support