Learn how Researchable reduced MTTR and established a single source of truth for Incident Management

Squadcast has helped us maintain a single source of truth for all critical services that provide alerts. This has helped us reduce MTTR in general. I would highly recommend the use of Squadcast for Incident Management.

Frank Blaauw
Managing Director, Researchable
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About
Researchable
Industry:  
Software Development Services
Location:  
Groningen, Netherlands

Researchable is a software development and data company dedicated to helping organizations in building software applications with core analytical components like forecasting, machine learning, real-time intelligence, and statistical analysis. They take a human-centric approach and focus on partnerships while developing software and data-driven solutions.

Researchable works with organizations such as Vitens, UMCG, University college london, Leiden University, the Dutch Ministry of Defence, and the University of Twente They believe that information security is essential in good software development and data analyses, and comply with ISO 27001, the highest achievable global standard in the field of information security.

Their microservice architecture made it difficult for them to monitor many different services. They also lacked a centralized service management pane for reporting incidents; this is where Squadcast helped. Squadcast’s Service Catalog provides a centralized dashboard for monitoring the health of their services and managing all of their alert sources thus gaining better visibility into services while also taking advantage of instant incident reporting capabilities to lower their Mean Time To Resolution (MTTR).

Challenges and Solutions
Challenges
Solutions

Lack of a centralized Service Management: Maintaining a microservices architecture meant they had to manually manage multiple services and lacked a centralized service management pane for clarity and visibility.

Service Catalog for centralized Alerting and Reporting: By using Squadcast’s Service Catalog, they now have better visibility of service ownership and health. This makes it easier to handle services of multiple clients.

Manual Alerting Process: Lack of automated alert routing resulted in inefficient alerting, delayed incident acknowledgement, and higher response time.

Automated Alert Routing: With highly configurable Routing Rules the team is now able to route alerts to the right responder(s) based on the tags for faster incident resolution- thanks to Squadcast's Event Tagging and Alert Routing features.

Lack of centralized Incident Dashboard: They needed a centralized incident reporting dashboard because different services in their stack were integrated with different monitoring tools. This made post-incident analysis haphazard.

Centralized Incident Dashboard: Squadcast’s centralized Incident Management dashboard offers a single source of truth for incident data and service health.

Key Benefits
Reduced Alert Fatigue

By using Suppression Rules they are now able to reduce alert noise, helping them focus only on the alerts that matter.

Reduced MTTA & MTTR

They've been able to reduce their acknowledgement time (MTTA) and response time (MTTR) by using Squadcast's Tagging & Routing rules.

Centralized Incident Reporting

Integrating Squadcast with their monitoring stack has helped them maintain a single source of truth to analyze past incidents.

Improved Visibility of Service

By using Squadcast’s Service Catalog feature they have better visibility into the ownership of services and overall infrastructure health.

Key Benefits
Reduced Alert Fatigue

By using Suppression Rules they are now able to reduce alert noise, helping them focus only on the alerts that matter.

Reduced MTTA & MTTR

They've been able to reduce their acknowledgement time (MTTA) and response time (MTTR) by using Squadcast's Tagging & Routing rules.

Centralized Incident Reporting

Integrating Squadcast with their monitoring stack has helped them maintain a single source of truth to analyze past incidents.

Improved Visibility of Service

By using Squadcast’s Service Catalog feature they have better visibility into the ownership of services and overall infrastructure health.

What our customers have to say
Frank Blaauw
Managing Director, Researchable
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Alerting on G2
Squadcast offers a centralized platform for incident alerting and helps lower Mean Time To Resolution (MTTR)

Squadcast has helped us maintain a single source of truth for all critical services that provide alerts. This has helped us reduce MTTR in general. I would highly recommend the use of Squadcast for Incident Management.

Squadcast offers a centralized platform for incident alerting and helps lower Mean Time To Resolution (MTTR)

Squadcast has helped us maintain a single source of truth for all critical services that provide alerts. This has helped us reduce MTTR in general. I would highly recommend the use of Squadcast for Incident Management.

Frank Blaauw
Managing Director, Researchable
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Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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