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How Lybrate enables speedy
recovery with Squadcast

"My team now focuses only on issues that matter and work together
to resolve incidents much faster than we used to."
"My team now focuses only on issues that matter and work together to resolve incidents much faster than we used to."
Utkarsh Tripathi
DEVOPS ENGINEER, LYBRATE
About Lybrate
Industry:  HealthTech
Location:  Faridabad, India
Lybrate is India’s largest online doctor consultation platform.

Using Lybrate's app, users gain access to over 90,000 doctors across India from multiple specialties
via text chat, voice call or video chat anytime, anywhere.

For their rapidly growing user base, providing a seamless and reliable consultation experience is essential.
Challenges and Solutions
Challenges
Hundreds of unwanted alerts leading to alert fatigue

No centralised system to analyse alerts

No centralised system to analyse alerts



System sending notifications to the wrong people who cannot take action
System sending notifications to the wrong people who cannot take action


Lack of analytics and insight on incoming incidents and overall effectiveness of response process
Lack of analytics and insight on incoming incidents and overall effectiveness of response process

Solutions
Alert suppression to subdue unwanted alerts

Centralized dashboard to manage system health and view all critical issues in the infrastructure and application layers
Custom escalation policies designed for each particular service to ensure notifications reach the right responders
Incident Reporting, Incident timelines and war rooms for 360 degree analysis and deeper insight into response workflows
Key Benefits
Eliminated Alert Fatigue
Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.
Lower Resolution TImes
Faster resolutions was possible with better escalations and seamless collaboration on the war room.
Operational Transparency
Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.
Better End-user Experience
The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.
40%
Eliminate Alert Fatigue
Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.
4x
Lower Resolution Times
Faster resolutions was possible with better escalations and seamless collaboration on the war room.
33%
Operational Transparency
Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.
33%
Better End-user Experience
The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.
What our customers have to say
Utkarsh Tripathi
DevOps Engineer, Lybrate
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Speedy recovery with Squadcast
We could speedup our incident response by upgrading from disparate tools to Squadcast. My team now focuses only on issues that matter and work together to resolve incidents much faster than we used to.
Speedy recovery with Squadcast
We could speedup our incident response by upgrading from disparate tools to Squadcast. My team now focuses only on issues that matter and work together to resolve incidents much faster than we used to.
Utkarsh Tripathi
DevOps Engineer, Lybrate
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Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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Our Product Roadmap is now public. Check it out here!