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How Lybrate enables speedy
recovery with Squadcast
"My team now focuses only on issues that matter and work together
to resolve incidents much faster than we used to."
"My team now focuses only on issues that matter and work together to resolve incidents much faster than we used to."
Utkarsh Tripathi
DEVOPS ENGINEER, LYBRATE
About Lybrate
Industry:  HealthTech
Location:  Faridabad, India
Lybrate is India’s largest online doctor consultation platform.

Using Lybrate's app, users gain access to over 90,000 doctors across India from multiple specialties
via text chat, voice call or video chat anytime, anywhere.

For their rapidly growing user base, providing a seamless and reliable consultation experience is essential.
Challenges and Solutions
Challenges
Hundreds of unwanted alerts leading to alert fatigue

No centralised system to analyse alerts

No centralised system to analyse alerts



System sending notifications to the wrong people who cannot take action
System sending notifications to the wrong people who cannot take action


Lack of analytics and insight on incoming incidents and overall effectiveness of response process
Lack of analytics and insight on incoming incidents and overall effectiveness of response process

Solutions
Alert suppression to subdue unwanted alerts

Centralized dashboard to manage system health and view all critical issues in the infrastructure and application layers
Custom escalation policies designed for each particular service to ensure notifications reach the right responders
Incident Reporting, Incident timelines and war rooms for 360 degree analysis and deeper insight into response workflows
Key Benefits
Eliminated Alert Fatigue
Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.
Lower Resolution TImes
Faster resolutions was possible with better escalations and seamless collaboration on the war room.
Operational Transparency
Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.
Better End-user Experience
The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.
40%
Eliminate Alert Fatigue
Auto-suppression of noisy alerts ensured that the team is focused on critical incidents that need attention.
4x
Lower Resolution Times
Faster resolutions was possible with better escalations and seamless collaboration on the war room.
33%
Operational Transparency
Everyone on the team gets a complete picture over the state of the system, who is working on what, and the overall incident response operations.
33%
Better End-user Experience
The application downtime reduced significantly with the help of Squadcast leading to happier customers for Lybrate.
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What our customers have to say
Utkarsh Tripathi
DevOps Engineer, Lybrate
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Speedy recovery with Squadcast
We could speedup our incident response by upgrading from disparate tools to Squadcast. My team now focuses only on issues that matter and work together to resolve incidents much faster than we used to.
What our customers have to say
Found the best Pagerduty Alternative in Squadcast
By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.
Martin do Santos
Platform and Architecture Tech Lead, Bibam Group
Helped us adopt SRE best practices
For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.
Dave Lechasseur
CTO, Foneco
Drastic reduction in alert noise
With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers
Yaniv Yalda
Head of Data & Security, iPro
Learn how your team can up-level incident management
using Squadcast's cutting-edge SRE tools
Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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Our Product Roadmap is now public. Check it out here!