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Event Severities can be defined using any property from your monitoring tools or can also be set using event rules.
Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.
Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.
Create a Smart Squad by adding a code repository to the squad. This feature is only possible after adding SCM tools like Github under the integrations tab.
Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.
Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains or doesn't contain.
SMS, Push Notifications, Email, Phone and Chat
You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast itself. Customers can subscribe to real-time updates.
You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.
With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. This allows you to invest your valuable time in understanding the root cause and important follow up actions. You can edit,add notes and document lessons learnt leading to a more comprehensive incident report
For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents
You can also view the status of each service and for each individual or the organisation as a whole
Quickly get a top level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when
Export Incident timelines into easily readable PDF or marked down version