Modern Incident management and On-Call

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Event Aggregation and Routing

Suppress bad notifications and only route relevant alerts to the right responder

Native Integrations with Event Sources

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Event Severity Levels

Event Severities can be defined using any property from your monitoring tools or can also be set using event rules.

Event Tags

Event Tagging can help you add relevant information to incoming incidents to make it more context-rich for the responder. You can auto assign tags to events using rules and also filter and organize events with tags.

On-Call Management

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Squads

Squads are handy when you need to notify a specific group together. For instance, when coordinated response is required for high-urgency high-complexity incidents, or at the end of an escalation policy when nobody has acknowledged.

SCM Integrations for Dynamic Squads

Create a Smart Squad by adding a code repository to the squad. This feature is only possible after adding SCM tools like Github under the integrations tab.

Noise Reduction and Contextual Awareness

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Service Maintenance Windows

Maintenance Mode is Squadcast's unique IT alerting solution that allows you to subdue alert noise during scheduled maintenance periods of your systems.

Rule Based Suppression

Avoid Alert Fatigue with Suppression Rules. Set Suppression rules for any service and choose to ignore or notify alerts based on the text that the incident contains or doesn't contain.

Alerting

SMS, Push Notifications, Email, Phone and Chat

Access Management

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Status Pages

One of the core principles of SRE is Transparency and our status page helps you to communicate the status of your services internally to other teams or to your customers at all times.

Public Status Page

You can configure your public-facing services and their dependent components and show their status in real-time directly within Squadcast itself. Customers can subscribe to real-time updates.

Private Status Page

You can expose the status of your internal services privately to other internal teams. See who is working on an incident if the service is down. Page teams responsible for specific services.

Insights

Communicate and collaborate to resolve incidents quickly with the independence of platform and location.

Incident Postmortem

With our incident postmortem feature, you can click and build an insightful timeline in a matter of minutes. This allows you to invest your valuable time in understanding the root cause and important follow up actions. You can edit,add notes and document lessons learnt leading to a more comprehensive incident report

MTTA/MTTR Performance Report

For a given time period you can derive the MTTA/MTTR of your organisation and instantly deduce the volume and the speed at which your team is acknowledging and resolving incidents

User Based Analytics

You can also view the status of each service and for each individual or the organisation as a whole

Auto Recorded Incident Timeline

Quickly get a top level view of the incident timeline displayed in reverse chronological order as to when the incident was first triggered and assigned, who acknowledged it or re-assigned and who resolved them and when

Exportable Incident Timelines

Export Incident timelines into easily readable PDF or marked down version

Incident response mobility

Manage incidents on the go with Squadcast mobile apps for Android and iOS devices
Mobile incident management

In-depth analytics

View time period graphs for core metrics. Drill down from team-level or individual level performances.
Incident Management Analytics

Squadcast & your favourite tools

Connect Squadcast with all the tools you use for monitoring, messaging, ticketing, log management, error tracking, ITSM and so on.

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Extend incident response capabilities with

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The gold standard for MODERN incident response
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See Squadcast in Action

Learn how Squadcast can help your team manage incidents, eliminate toil, lower response times and deliver the best digital experiences.
Squadcast recognized in Incident Management based on user reviews
Squadcast applies innovative product design to enable true transparency and minimize friction in the incident response process. It really is time for SREs to have the right tool set that supports them in their mission.
Sethu Vinaitheerthan
Director of Engineering at Zenefits

1,000,000+

Critical Incidents Processed

40%

Reduction in MTTR

3x

More Value Than Tools

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On-premise Incident Management Solutions

  • Modern incident management for IT and Ops
  • Incident resolution with advanced SRE features
  • Host on your infrastructure, VPC or multi-cloud setup
  • Full compliance and security
  • White glove maintenance
  • Deep customizations
  • 24x7 Dedicated support
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