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How Squadcast helped Tanner gain system insights and boost team productivity

"Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have much better visibility into our systems and in the productivity of our on-call team."
Sandro Franchi
CTO, TANNER
About Tanner
Industry:  Financial Services
Location:  Chile, SA
Tanner helps SMBs with sources of structured funding for working capital needs, and secured loans for individuals buying new or used automobiles. As part of their commitment to providing security and maximum uptime, Tanner had a complex internal system and was reliant on an external party for alerting.

In Squadcast, Tanner found a partner that gave them the control over the alerting process and insights into their reliability metrics. Squadcast is used by Tanner’s DevOps and support engineers to manage their complex digital infrastructure and maintain the high levels of security and uptime expected by their customers.
Challenges and Solutions
Challenges
Reliant on external dependencies for alerting: Prior to implementing Squadcast, Tanner had external dependencies for alerting on service outages. This required the external vendor to have access to internal systems.
Lack of proper Scheduling: Tanner didn't have access to a proper tool that could help with their varied schedules requirement of their on-call engineers.

Lack of proper Scheduling: Tanner didn't have access to a proper tool that could help with their varied schedules requirement of their on-call engineers.




Lack of Alert prioritisation: Tanner’s on-call engineers were getting alerts of varying severity delivered via emails.There was a strong need to have a system of alert prioritisation in place.
Lack of Alert prioritisation: Tanner’s on-call engineers were getting alerts of varying severity delivered via emails.There was a strong need to have a system of alert prioritisation in place.
A complex internal system: Tanner is reliant on a number of external data sources for their business functioning. This includes several APIs conveying sensitive financial information and updates.
A complex internal system: Tanner is reliant on a number of external data sources for their business functioning. This includes several APIs conveying sensitive financial information and updates.


Lack of visibility of team performance: Before Squadcast, no metrics were in place to measure reliability and team productivity of on-call engineers.
Lack of visibility of team performance: Before Squadcast, no metrics were in place to measure reliability and team productivity of on-call engineers.

Solutions
Alerting is now in-house: With the help of Squadcast, Tanner is no longer reliant on external vendors for alerting and monitoring  purposes.
Alerting is now in-house: With the help of Squadcast, Tanner is no longer reliant on external vendors for alerting and monitoring  purposes.




Better Scheduling and Escalation policies: With Squadcast’s highly configurable team scheduling and escalation policies, it became possible for Tanner to alert specific support engineers or teams depending on the severity of the problem, thus reducing MTTA drastically.
Better Scheduling and Escalation Policies: With Squadcast’s highly configurable team scheduling and escalation policies, it became possible for Tanner to alert specific support engineers or teams depending on the severity of the problem, thus reducing MTTA drastically.
Alert prioritisation and Routing: With smarter routing and diverse deduplication modes, there is reduction in time to acknowledge since engineers get alerted only on relevant events of specific severity.
Alert prioritisation and Routing: With smarter routing and diverse deduplication modes, there is reduction in time to acknowledge since engineers get alerted only on relevant events of specific severity.
Making sense of a complex system: Squadcast helps by aggregating diverse data sources and giving a central dashboard for monitoring the health of their system, helping Tannner’s DevOps and on-call engineers keep track of the system in real-time.
Making sense of a complex system: Squadcast helps by aggregating diverse data sources and giving a central dashboard for monitoring the health of their system, helping Tannner’s DevOps and on-call engineers keep track of the system in real-time.
Discoverability of Metrics: Squadcast dashboard provides a quick snapshot of MTTA/MTTR allowing Tanner's on-call team to instantly deduce the volume and the speed at which incidents are resolved.
Discoverability of Metrics: Squadcast dashboard provides a quick snapshot of MTTA/MTTR allowing Tanner's on-call team to instantly deduce the volume and the speed at which incidents are resolved.
Key Benefits
Control over Alerts
and Monitoring
Thanks to Squadcast, Tanner now has better visibility into its services and can take remedial measures more easily.
Untangle
Complexity
Squadcast makes collaboration between DevOps and support teams seamless, allowing users to assign and reassign incidents as needed.
Detailed Dashboard to
Track Metrics
A feature rich dashboard that allows granular view of incidents and responses. With this detailed dashboard, Tanner was able to keep better track of their on-call performance.
Better Escalation Policies
Tanner was able to set policies to auto-escalate incidents to the right individual or team. Squadcast allows alerts to be sent to specific squads of engineers depending on the service affected.
Outstanding Customer Support
Squadcast’s stellar customer support service helped Tanner to stay on top of critical incidents in real time.
40%
Control over Alerts and Monitoring
Thanks to Squadcast, Tanner now has better visibility into its services and can take remedial measures more easily.
4x
Untangle Complexity
Squadcast makes collaboration between DevOps and support teams seamless, allowing users to assign and reassign incidents as needed.
33%
Detailed Dashboard to Track Metrics
A feature rich dashboard that allows granular view of incidents and responses. With this detailed dashboard, Tanner was able to keep better track of their on-call performance.
33%
Better Escalation Policies
Tanner was able to set policies to auto-escalate incidents to the right individual or team. Squadcast allows alerts to be sent to specific squads of engineers depending on the service affected.
33%
Outstanding Customer Support
Squadcast’s stellar customer support service helped Tanner to stay on top of critical incidents in real time.
What our customers have to say
Sandro Franchi
CTO, Tanner
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Alerting on G2
Squadcast helped Tanner gain system insights and boost team productivity
Squadcast has integrated seamlessly into our DevOps and on-call team’s workflows. Thanks to their reliability metrics we have much better visibility into our systems and in the productivity of our on-call team.
Squadcast helped Tanner gain system insights and boost team productivity
Squadcast has integrated seamlessly into our DevOps and on-call teams workflows. Thanks to their reliability metrics we have much better visibility into our systems and in the productivity of our on-call team.
Sandro Franchi
CTO, Tanner
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Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast recognized in Incident Management based on user reviews Users love Squadcast on G2 Squadcast is a leader in Incident Management on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
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Our Product Roadmap is now public. Check it out here!