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Amplify Your Response Team's Impact: Introducing Squadcast’s Additional Responders

Mar 18, 2024
Last Updated:
Mar 18, 2024
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Amplify Your Response Team's Impact: Introducing Squadcast’s Additional Responders
Table of Contents:

    At Squadcast, we're continually striving to empower our users with the tools they need to handle incidents swiftly and effectively. Today, we're thrilled to announce the launch of our latest feature: Additional Responders. This feature marks a significant step forward in enhancing collaboration and coordination during incident response.

    Please Note: This feature is available for Trial, Premium, and Enterprise Plans. Users on these plans will have the ability to add and remove additional responders as needed, directly from the Incident Details page.

    What is the Additional Responders Feature?

    With Additional Responders, users can invite and notify extra team members during incident resolution. This facilitates a more coordinated and efficient response by bringing in additional expertise. Additionally, users can easily track participants in each incident for transparency and accountability. This feature provides comprehensive visibility into who's involved in each incident beyond just the incident owners.

    This feature focuses on enhancing some key areas of the product:

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Introducing a new User Role

    Squadcast’s Incident Details Page displays Historical Assignees of an incident, providing crucial insights into its handling. This component is referred to as 'Assignee History,' including anyone who was assigned, reassigned, acknowledged, or resolved an incident.

    We've introduced a new user role and subsection called 'Additional Responders,' where users can easily add and remove extra support for incidents. These users or squads will serve as added hands for incident response, providing assistance when needed. It's important to note that these Additional Responders are not the primary owners of the incident, and will only aid the actual Assignees.



    When Additional Responders are added, they receive email and push notifications for the incident, ensuring everyone stays informed in real-time. Moreover, they are automatically added to the incident watchers list, allowing for seamless coordination.

    Adding or removing additional responders is simple and intuitive, but can only be done manually using the ‘plus’ and ‘remove’ signs. Additionally, a button to resend notifications for the incident ensures that important updates reach all relevant parties.

    While we're introducing this new feature, the functionality of the Assignee History remains unchanged. These users continue to serve as the primary incident owners.

    Benefits for Your Team 

    • Enhanced Collaboration: Coordinate efforts seamlessly with the right people involved from the start. 
    • Faster Resolution Times: Expedite incident resolution by bringing the right skills to the table quickly. 
    • Improved Transparency: Ensure everyone involved has a clear understanding of roles and responsibilities.
    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How it Works

    When additional responders are added to an incident, they receive email and push notifications, and are automatically added to the incident watchers list. This ensures that everyone involved is kept informed and up-to-date on the incident's status.

    Adding and Removing Additional Responders

    Adding Additional Responders is a cake walk:

    1. Choose individual users or squads, with a limit of 100 per call.
    2. Those you summon will receive both email and push notifications.

    Join Forces:

    • Head to the Incident Details page.
    • Hit "Add Responders" and cherry-pick your chosen individuals or squads.
    • Seal the deal by clicking "Confirm."

    You can also trim the Additional Responder Team down:

    • Navigate to the Incident Details page.
    • Hunt down the remove icon nestled beside each Additional Responder.
    • Give it a click to dismiss, then confirm the deletion.

    And with that, you're now ready to make the most of the Additional Responders feature! If you need further guidance on utilizing this feature, detailed documentation is available for your reference

    Conclusion: Continued Improvement and Collaboration

    While this is just the beginning for the Additional Responders feature, we're committed to ongoing refinement and improvement based on user feedback. We aim to provide a seamless and intuitive experience for incident management, empowering teams to respond effectively to any situation.

    We're excited about the possibilities this feature unlocks for our users and look forward to hearing your feedback as you start using Additional Responders in your incident response workflows. ​​We encourage you to take Squadcast on a spin via our 14 day free trial and give this new feature a try! Do share your thoughts or feedback in the comments or with our support team. Cheers!

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    March 18, 2024
    March 18, 2024
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    Amplify Your Response Team's Impact: Introducing Squadcast’s Additional Responders

    Amplify Your Response Team's Impact: Introducing Squadcast’s Additional Responders
    Mar 18, 2024
    Last Updated:
    Mar 18, 2024

    At Squadcast, we're continually striving to empower our users with the tools they need to handle incidents swiftly and effectively. Today, we're thrilled to announce the launch of our latest feature: Additional Responders. This feature marks a significant step forward in enhancing collaboration and coordination during incident response.

    Please Note: This feature is available for Trial, Premium, and Enterprise Plans. Users on these plans will have the ability to add and remove additional responders as needed, directly from the Incident Details page.

    What is the Additional Responders Feature?

    With Additional Responders, users can invite and notify extra team members during incident resolution. This facilitates a more coordinated and efficient response by bringing in additional expertise. Additionally, users can easily track participants in each incident for transparency and accountability. This feature provides comprehensive visibility into who's involved in each incident beyond just the incident owners.

    This feature focuses on enhancing some key areas of the product:

    Unified Incident Response Platform
    Try for free
    Seamlessly integrate On-Call Management, Incident Response and SRE Workflows for efficient operations.
    Automate Incident Response, minimize downtime and enhance your tech teams' productivity with our Unified Platform.
    Manage incidents anytime, anywhere with our native iOS and Android mobile apps.
    Try for free

    Introducing a new User Role

    Squadcast’s Incident Details Page displays Historical Assignees of an incident, providing crucial insights into its handling. This component is referred to as 'Assignee History,' including anyone who was assigned, reassigned, acknowledged, or resolved an incident.

    We've introduced a new user role and subsection called 'Additional Responders,' where users can easily add and remove extra support for incidents. These users or squads will serve as added hands for incident response, providing assistance when needed. It's important to note that these Additional Responders are not the primary owners of the incident, and will only aid the actual Assignees.



    When Additional Responders are added, they receive email and push notifications for the incident, ensuring everyone stays informed in real-time. Moreover, they are automatically added to the incident watchers list, allowing for seamless coordination.

    Adding or removing additional responders is simple and intuitive, but can only be done manually using the ‘plus’ and ‘remove’ signs. Additionally, a button to resend notifications for the incident ensures that important updates reach all relevant parties.

    While we're introducing this new feature, the functionality of the Assignee History remains unchanged. These users continue to serve as the primary incident owners.

    Benefits for Your Team 

    • Enhanced Collaboration: Coordinate efforts seamlessly with the right people involved from the start. 
    • Faster Resolution Times: Expedite incident resolution by bringing the right skills to the table quickly. 
    • Improved Transparency: Ensure everyone involved has a clear understanding of roles and responsibilities.
    Integrated Reliability Automation Platform
    Platform
    PagerDuty
    FireHydrant
    Squadcast
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    Try For free
    Platform
    Incident Retrospectives
    APM, Monitoring, ITSM,Ticketing Integrations
    Incident
    Notes
    On Call Rotations
    Built-In Public and Private Status Page
    Advanced Error Budget Tracking
    PagerDuty
    FireHydrant
    Squadcast
    Try For free

    How it Works

    When additional responders are added to an incident, they receive email and push notifications, and are automatically added to the incident watchers list. This ensures that everyone involved is kept informed and up-to-date on the incident's status.

    Adding and Removing Additional Responders

    Adding Additional Responders is a cake walk:

    1. Choose individual users or squads, with a limit of 100 per call.
    2. Those you summon will receive both email and push notifications.

    Join Forces:

    • Head to the Incident Details page.
    • Hit "Add Responders" and cherry-pick your chosen individuals or squads.
    • Seal the deal by clicking "Confirm."

    You can also trim the Additional Responder Team down:

    • Navigate to the Incident Details page.
    • Hunt down the remove icon nestled beside each Additional Responder.
    • Give it a click to dismiss, then confirm the deletion.

    And with that, you're now ready to make the most of the Additional Responders feature! If you need further guidance on utilizing this feature, detailed documentation is available for your reference

    Conclusion: Continued Improvement and Collaboration

    While this is just the beginning for the Additional Responders feature, we're committed to ongoing refinement and improvement based on user feedback. We aim to provide a seamless and intuitive experience for incident management, empowering teams to respond effectively to any situation.

    We're excited about the possibilities this feature unlocks for our users and look forward to hearing your feedback as you start using Additional Responders in your incident response workflows. ​​We encourage you to take Squadcast on a spin via our 14 day free trial and give this new feature a try! Do share your thoughts or feedback in the comments or with our support team. Cheers!

    Squadcast is an Incident Management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    March 18, 2024
    March 18, 2024
    Share this post:

    Subscribe to our latest updates

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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