📢 Webinar Alert! From Chaos to Calm: Streamlining Enterprise Ops for Proactive Reliability | Register here

Scheduling IT and Engineering on-call rotations just got easier

Feb 13, 2020
Last Updated:
May 2, 2024
Share this post:
Scheduling IT and Engineering on-call rotations just got easier

Introducing UI improvements to the on-call schedules and rotations feature on Squadcast.

Table of Contents:

    It shouldn’t take you more time than a few seconds to understand your on-call schedule and rotations and how you could make changes to it. It is important for on-call scheduling and alerting tools to make this as simple as possible. If you’re spending more than a few seconds to understand what your on-call rotations are going to be like for the next day or week or month, then you need to start looking for a better on-call management tool. 

    An on-call schedule helps you ensure that the right person is notified when an incident hits, irrespective of the time, day or night. This is done so by adding users on different rotations or shifts which also maintains a healthy balance between being on-call and regular work. When one or more engineers are on call for a service, they are expected to be the first person(s) to respond to issues and alerts from the service that need to be actioned on a timely basis. Needless to say, a lot of people dread being on-call. Reasons for this include - an uneasy expectation of the phone ringing at odd hours, dealing with a lot of unknowns and the lack of visibility of the on-call schedules. While bad on-call practices are a cultural problem that can be fixed with time, you can start to do a lot of good by just ensuring that there is clear visibility of who goes on-call and transparent processes to exchange shifts, etc.

    In a function where you’re often anxious about something going down, one source of comfort is having access and visibility into things that you can know - like your on-call schedules. Google calendar does a fantastic job of just showing how your day is going to pan out with the timeline of activities scheduled. It doesn’t take longer than a few seconds to go over the schedule. Understanding your on-call schedule can and should be this intuitive.

    Squadcast-On call scheduling software

    A better way to view who is on call and when / On-call calendar visibility

    Inspired by Google Calendar, we recently released a fresh new UI for our on-call schedules feature (on call rotation calendar) to make it more comfortable and simple to know exactly who is on-call today, next week, next month or literally whenever. You can also see who else is on the shift with you and who will take it on after you. Most importantly, tasks, like interchanging shifts, and managing time off, are super intuitive and easy.

    You can configure a new schedule in under a minute with the following attributes: 

    Completely customizable on-call schedules (set up On call rotations)

    You can choose to create as many on-call schedules to support your current team and system structures much like before. What’s new is, you can customize it down to the color that you want the schedule to reflect on the calendar.

    One best practice to keep in mind while creating a schedule is to understand that it’s better to create a recurring schedule as opposed to constantly changing it. This ensures that people on your team can predict their on-call shifts and plan their regular work and life accordingly. It’s a huge step towards fixing your on-call culture when your on-call shift is predictable and doesn’t come as a shock to you. 

    Add one or more users or a squad to the rotation

    You can choose to add a single person (user/ admin/ account holder), multiple people, or teams (squads) to an on-call rotation.

    One or more on-call rotations make an on-call schedule. Rotations help you create shifts that allow for customizing hand-off times for each shift. It is super important to understand your current on-call culture and ensure that a healthy amount of time is allocated towards on-call and regular work. This balance is created by optimizing shift lengths for every schedule. Companies that focus on this aspect are sure to have happier employees and customers. Invariably, with short and sensible on-call shifts, evenly distributed among the team there's more focus on keeping your product or service reliable, which becomes a shared goal. 

    Automatic timezone detection 

    If your on-call teams are geographically divided, you’ll need to take that into consideration while creating an on-call schedule for these teams. In the new on-call schedules feature in Squadcast, the selected timezone will default to the local machine timezone -  so when someone from your Australia team is looking at the ‘Backend Schedule’ created by you, sitting out of California, they’ll be able to view the schedule in their local timezone without having to deal with the hassle of figuring out the time difference. 

    Schedule ‘Save the world’ viewed in California, USA (PST):

    Schedule ‘Save the world’ viewed in Sydney, Australia (AEST):

    Create an on-call schedule in just a few minutes

    You can check out our support guide to walk you through the steps in detail to create on-call schedules for your organization.

    Have an idea to make schedules and rotations even simpler? We’d love to hear from you: Drop us a line at ideas@squadcast.com and you’ll hear back from us soon! :)

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    February 13, 2020
    February 13, 2020
    Share this post:
    Subscribe to our LinkedIn Newsletter to receive more educational content
    Subscribe now

    Subscribe to our latest updates

    Enter your Email Id
    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
    FAQ
    More from
    Prakya Vasudevan
    On-call On-boarding Checklist
    On-call On-boarding Checklist
    May 20, 2020
    Best Practices in Incident Management
    Best Practices in Incident Management
    May 7, 2020
    Configure an Intuitive Service Dashboard & Reduce Response Time
    Configure an Intuitive Service Dashboard & Reduce Response Time
    April 30, 2020

    Scheduling IT and Engineering on-call rotations just got easier

    Scheduling IT and Engineering on-call rotations just got easier
    Feb 13, 2020
    Last Updated:
    Feb 13, 2020

    Introducing UI improvements to the on-call schedules and rotations feature on Squadcast.

    It shouldn’t take you more time than a few seconds to understand your on-call schedule and rotations and how you could make changes to it. It is important for on-call scheduling and alerting tools to make this as simple as possible. If you’re spending more than a few seconds to understand what your on-call rotations are going to be like for the next day or week or month, then you need to start looking for a better on-call management tool. 

    An on-call schedule helps you ensure that the right person is notified when an incident hits, irrespective of the time, day or night. This is done so by adding users on different rotations or shifts which also maintains a healthy balance between being on-call and regular work. When one or more engineers are on call for a service, they are expected to be the first person(s) to respond to issues and alerts from the service that need to be actioned on a timely basis. Needless to say, a lot of people dread being on-call. Reasons for this include - an uneasy expectation of the phone ringing at odd hours, dealing with a lot of unknowns and the lack of visibility of the on-call schedules. While bad on-call practices are a cultural problem that can be fixed with time, you can start to do a lot of good by just ensuring that there is clear visibility of who goes on-call and transparent processes to exchange shifts, etc.

    In a function where you’re often anxious about something going down, one source of comfort is having access and visibility into things that you can know - like your on-call schedules. Google calendar does a fantastic job of just showing how your day is going to pan out with the timeline of activities scheduled. It doesn’t take longer than a few seconds to go over the schedule. Understanding your on-call schedule can and should be this intuitive.

    Squadcast-On call scheduling software

    A better way to view who is on call and when / On-call calendar visibility

    Inspired by Google Calendar, we recently released a fresh new UI for our on-call schedules feature (on call rotation calendar) to make it more comfortable and simple to know exactly who is on-call today, next week, next month or literally whenever. You can also see who else is on the shift with you and who will take it on after you. Most importantly, tasks, like interchanging shifts, and managing time off, are super intuitive and easy.

    You can configure a new schedule in under a minute with the following attributes: 

    Completely customizable on-call schedules (set up On call rotations)

    You can choose to create as many on-call schedules to support your current team and system structures much like before. What’s new is, you can customize it down to the color that you want the schedule to reflect on the calendar.

    One best practice to keep in mind while creating a schedule is to understand that it’s better to create a recurring schedule as opposed to constantly changing it. This ensures that people on your team can predict their on-call shifts and plan their regular work and life accordingly. It’s a huge step towards fixing your on-call culture when your on-call shift is predictable and doesn’t come as a shock to you. 

    Add one or more users or a squad to the rotation

    You can choose to add a single person (user/ admin/ account holder), multiple people, or teams (squads) to an on-call rotation.

    One or more on-call rotations make an on-call schedule. Rotations help you create shifts that allow for customizing hand-off times for each shift. It is super important to understand your current on-call culture and ensure that a healthy amount of time is allocated towards on-call and regular work. This balance is created by optimizing shift lengths for every schedule. Companies that focus on this aspect are sure to have happier employees and customers. Invariably, with short and sensible on-call shifts, evenly distributed among the team there's more focus on keeping your product or service reliable, which becomes a shared goal. 

    Automatic timezone detection 

    If your on-call teams are geographically divided, you’ll need to take that into consideration while creating an on-call schedule for these teams. In the new on-call schedules feature in Squadcast, the selected timezone will default to the local machine timezone -  so when someone from your Australia team is looking at the ‘Backend Schedule’ created by you, sitting out of California, they’ll be able to view the schedule in their local timezone without having to deal with the hassle of figuring out the time difference. 

    Schedule ‘Save the world’ viewed in California, USA (PST):

    Schedule ‘Save the world’ viewed in Sydney, Australia (AEST):

    Create an on-call schedule in just a few minutes

    You can check out our support guide to walk you through the steps in detail to create on-call schedules for your organization.

    Have an idea to make schedules and rotations even simpler? We’d love to hear from you: Drop us a line at ideas@squadcast.com and you’ll hear back from us soon! :)

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    February 13, 2020
    February 13, 2020
    Share this post:
    In this blog:
      Subscribe to our LinkedIn Newsletter to receive more educational content
      Subscribe now

      Subscribe to our latest updates

      Thank you! Your submission has been received!
      Oops! Something went wrong while submitting the form.
      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
      Peak Reliability
      Easier, Faster, More Automated with SRE.
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
      Copyright © Squadcast Inc. 2017-2024