Leverage Multiple Alert Sources in Squadcast to reflect your actual system infrastructure on your Service Dashboard
Having your Incident Management Tool reflect your system architecture is a big milestone in reducing cognitive load on your on-call team.
In order to help our users move one step closer to this milestone, we recently released the functionality to add multiple alert sources to a service.
You can now model your service dashboard to mimic your actual system architecture. A simple example service dashboard of a video streaming platform would be:
For each service, you can see an active endpoint for the list of available integrations. Active Integrations for a service are denoted by a green dot against their name.
When an incident is triggered for a service, you will also have the details of the source of the trigger on the Incident dashboard and Incident details page.
So, when an incident is triggered for a service, the on-call team will know instantly which service has been impacted without spending a lot of time trying to dig that data out, thus reducing MTTA and MTTR and adhering to SLAs.
This in contrast with our earlier one-alert-per-service configuration, is a much cleaner, less populated service dashboard resulting in improved response times.
If you have other best practices to share or just need help with the set-up, feel free to drop a line to our Support Team.
Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution, and create a knowledge base to effectively handle incidents.