Configure an Intuitive Service Dashboard & Reduce Response Time

April 30, 2020
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Configure an Intuitive Service Dashboard & Reduce Response Time

Leverage Multiple Alert Sources in Squadcast to reflect your actual system infrastructure on your Service Dashboard

Table of Contents:

    Having your Incident Management Tool reflect your system architecture is a big milestone in reducing cognitive load on your on-call team.

    In order to help our users move one step closer to this milestone, we recently released the functionality to add multiple alert sources to a service.

    You can now model your service dashboard to mimic your actual system architecture. A simple example service dashboard of a video streaming platform would be:

    Note: This is just a simple example of modeling your service dashboard to accurately reflect your system architecture. The actual architecture of a video streaming platform is more complex than this example.

    For each service, you can see an active endpoint for the list of available integrations. Active Integrations for a service are denoted by a green dot against their name.

    When an incident is triggered for a service, you will also have the details of the source of the trigger on the Incident dashboard and Incident details page.

    Incident Dashboard
    Incident Details

    Before:

    Before: One Service, One Alert Source

    Now:

    Now: One Service, Multiple Alert Sources

    So, when an incident is triggered for a service, the on-call team will know instantly which service has been impacted without spending a lot of time trying to dig that data out, thus reducing MTTA and MTTR and adhering to SLAs.

    This in contrast with our earlier one-alert-per-service configuration, is a much cleaner, less populated service dashboard resulting in improved response times.

    Benefits of the new Service Model include:

    • Ability to create a consolidated service dashboard in Squadcast to reflect your actual system architecture. 
    • The Squadcast Rules engine is a service-specific entity and will hence help duplicate similar events and tag incidents across all active integrations in a service. So, if both Sentry and Prometheus are triggering alerts for the same incident, you can configure a rule to deduplicate both these alerts in Squadcast.
    • Decrease in Response times with clear diagnosis points of impacted services
    • Easier control over updating Maintenance windows for service.
    • Easier control over Status Page communication during downtime

    If you have other best practices to share or just need help with the set-up, feel free to drop a line to our Support Team.

    Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution, and create a knowledge base to effectively handle incidents.

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