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Everything you need to know about Squadcast and Microsoft Teams Integration

Everything you need to know about Squadcast and Microsoft Teams Integration

February 21, 2022
Everything you need to know about Squadcast and Microsoft Teams Integration
In This Article:
Our Products
On-Call Management
Incident Response
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Leveraging ChatOps to Enhance Incident Management

ChatOps uses chatbots, chat clients and real-time communication tools to facilitate better communication, software development, incident management and operations. If you use ChatOps, it can still be a challenge to make communication accessible and actionable across your whole toolchain. With Squadcast-Microsoft Teams integration, you take your ChatOps practices to the next level.

Your SRE and engineering teams can now enjoy the faster resolution of incidents without leaving the comfort of operating within Microsoft Teams. You can use bidirectional sync and the incident detail page to track incidents and user actions. Say bye to routine incident processes with a centralized incident dashboard to Acknowledge, Reassign and Resolve incidents within Teams.

Let us take a look at how you can benefit from this integration,

Features of Squadcast and Microsoft Teams Integration

Improved Incident Management and Actionable Messaging

You can Acknowledge, Reassign and Resolve incidents from within Microsoft Teams with a click of a button. Once the status is updated, it will get reflected in Squadcast. You do not need to sign in to Squadcast separately and can handle these incidents within Microsoft Teams. And this will ensure the team will have a centralized point for Incident Management and messaging.

Bidirectional Sync

You can also leverage a bidirectional status notification sync. Whenever an action is performed in Squadcast, a notification is sent to the Microsoft Teams channel. Similarly, if an action is performed in the Teams channel, then the same gets reflected on Squadcast.

Notifications and User Tagging

Incidents in Squadcast have an incident detail page with a notes section. Users can add notes to this section throughout an incident lifecycle. Once a note is added, a notification will be sent to the corresponding Microsoft Teams channel. The notification will also have details about who added the note and when. You can even tag/mention users, so they get direct notifications through email. This ensures that users do not have to log in to Squadcast separately for notes.

Interactive Commands

You can run bot commands or scripts to view the On-Call schedules, team strength, members of escalation policy, etc., for the Teams created via Squadcast. With this information, you can then tag users within Microsoft Teams to direct them to concerning incidents. Thus, you do not have to log in to Squadcast separately.

Service Specific Channels

You can add and configure (multiple) channels in Teams for specific services. This feature ensures that only the dedicated teams get notified of an affected service.

Integrating Squadcast and Microsoft Teams

Pre-requisites:

  • Only the Account Owner and Users with the Manage Extensions permission are allowed to enable, disable and manage extensions in Squadcast
  • Only Microsoft Teams Admins can add the Squadcast-Microsoft Teams app in their workspace
  • The email address associated with the user in Microsoft Teams and the user in Squadcast should be the same, if not, the integration will not work as expected.

Follow the steps below to integrate Squadcast and Microsoft Teams,

Step1: Download the Microsoft Teams app bundle by clicking on this link.

Step2: Open your Microsoft Teams and navigate to the Apps section.

Step3: Click on Upload a customised app, and upload the app bundle downloaded in step1, by clicking on Upload for my organization.

Step4: Once uploaded, you will see the Squadcast-Microsoft Teams app, in-built for your organization.

Step5: Click on the app card to open the app’s configuration modal and then, click on Add.

Step6: Once added, you will receive a message prompting authorization. Click on Authorize button to initiate the authorization flow.

Step7: You will be redirected to the Extensions page in Squadcast, indicating successful integration of Microsoft Teams and Squadcast.

Adding Microsoft Teams Channels

Step1: Navigate to the Squadcast app in Microsoft Teams and click on the drop-down next to the Open button, to open the configuration options. Click on Add to a team.

Step2: Select the team and the channel you want to add and click on Set up a bot.

Step3: Once added, all of the channels will appear in Squadcast’s Microsoft Teams Extension configuration.

Updating Global Microsoft Teams Channel for every Squadcast Services

Step1: Click on the DEFAULT Microsoft TEAM NOTIFICATION CHANNEL drop-down.

Step2: Select the new Microsoft Teams channel that you want to be the default channel for all the Squadcast Services. Finally click on Save.

There you go, the configured channel will receive alert notifications for all the Squadcast incidents. You can then choose to Acknowledge, Resolve and Reassign the incidents from within the channel.

Configuring Microsoft Teams Channel for a Specific Service

You can also associate one Microsoft Teams channel for a specific Squadcast Service to receive notifications for incidents affecting only that Service.

Step1: Enable the checkbox to activate Team/Service Specific Channel.

Step2: Open the Team configuration option.

Step3: Select the Squadcast Team.

Step4: Select the Service(s) from the drop-down.

Step5: Select a channel that has been opened in Teams and you can select a channel to create a Squadcast (Team, service) to Microsoft Teams Channel mapping and click on Save.

In case you use Slack for your chat communication, checkout our blog on Slack Integration

Conclusion

Microsoft Teams is a powerful business Communication platform and integrating Squadcast with it will boost your incident management, collaboration and other Communication processes. We hope this blog helps you in integrating Squadcast with Microsoft Teams and leverage the benefits of the integration. You can try it for yourself with our Freemium Plan, and in case you have any issues, feel free to drop your queries to our Support Team.

Written By:
February 21, 2022
Vishal Padghan
Vishal Padghan
February 21, 2022
Integrations
Best Practices
Incident Management
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Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
Copyright © Squadcast Inc. 2017-2024

Everything you need to know about Squadcast and Microsoft Teams Integration

Feb 21, 2022
Last Updated:
November 20, 2024
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Everything you need to know about Squadcast and Microsoft Teams Integration

Microsoft Teams is one of the most versatile tools in terms of providing collaboration and chat solutions to numerous enterprises. We at Squadcast understand how important Microsoft Teams can be for your organization. Hence, we bring you this blog on Squadcast-Microsoft Teams integration that will tell you how this integration can help in improved incident management, effective collaboration and a lot more.

Table of Contents:

    Leveraging ChatOps to Enhance Incident Management

    ChatOps uses chatbots, chat clients and real-time communication tools to facilitate better communication, software development, incident management and operations. If you use ChatOps, it can still be a challenge to make communication accessible and actionable across your whole toolchain. With Squadcast-Microsoft Teams integration, you take your ChatOps practices to the next level.

    Your SRE and engineering teams can now enjoy the faster resolution of incidents without leaving the comfort of operating within Microsoft Teams. You can use bidirectional sync and the incident detail page to track incidents and user actions. Say bye to routine incident processes with a centralized incident dashboard to Acknowledge, Reassign and Resolve incidents within Teams.

    Let us take a look at how you can benefit from this integration,

    Features of Squadcast and Microsoft Teams Integration

    Improved Incident Management and Actionable Messaging

    You can Acknowledge, Reassign and Resolve incidents from within Microsoft Teams with a click of a button. Once the status is updated, it will get reflected in Squadcast. You do not need to sign in to Squadcast separately and can handle these incidents within Microsoft Teams. And this will ensure the team will have a centralized point for Incident Management and messaging.

    Bidirectional Sync

    You can also leverage a bidirectional status notification sync. Whenever an action is performed in Squadcast, a notification is sent to the Microsoft Teams channel. Similarly, if an action is performed in the Teams channel, then the same gets reflected on Squadcast.

    Notifications and User Tagging

    Incidents in Squadcast have an incident detail page with a notes section. Users can add notes to this section throughout an incident lifecycle. Once a note is added, a notification will be sent to the corresponding Microsoft Teams channel. The notification will also have details about who added the note and when. You can even tag/mention users, so they get direct notifications through email. This ensures that users do not have to log in to Squadcast separately for notes.

    Interactive Commands

    You can run bot commands or scripts to view the On-Call schedules, team strength, members of escalation policy, etc., for the Teams created via Squadcast. With this information, you can then tag users within Microsoft Teams to direct them to concerning incidents. Thus, you do not have to log in to Squadcast separately.

    Service Specific Channels

    You can add and configure (multiple) channels in Teams for specific services. This feature ensures that only the dedicated teams get notified of an affected service.

    Integrating Squadcast and Microsoft Teams

    Pre-requisites:

    • Only the Account Owner and Users with the Manage Extensions permission are allowed to enable, disable and manage extensions in Squadcast
    • Only Microsoft Teams Admins can add the Squadcast-Microsoft Teams app in their workspace
    • The email address associated with the user in Microsoft Teams and the user in Squadcast should be the same, if not, the integration will not work as expected.

    Follow the steps below to integrate Squadcast and Microsoft Teams,

    Step1: Download the Microsoft Teams app bundle by clicking on this link.

    Step2: Open your Microsoft Teams and navigate to the Apps section.

    Step3: Click on Upload a customised app, and upload the app bundle downloaded in step1, by clicking on Upload for my organization.

    Step4: Once uploaded, you will see the Squadcast-Microsoft Teams app, in-built for your organization.

    Step5: Click on the app card to open the app’s configuration modal and then, click on Add.

    Step6: Once added, you will receive a message prompting authorization. Click on Authorize button to initiate the authorization flow.

    Step7: You will be redirected to the Extensions page in Squadcast, indicating successful integration of Microsoft Teams and Squadcast.

    Adding Microsoft Teams Channels

    Step1: Navigate to the Squadcast app in Microsoft Teams and click on the drop-down next to the Open button, to open the configuration options. Click on Add to a team.

    Step2: Select the team and the channel you want to add and click on Set up a bot.

    Step3: Once added, all of the channels will appear in Squadcast’s Microsoft Teams Extension configuration.

    Updating Global Microsoft Teams Channel for every Squadcast Services

    Step1: Click on the DEFAULT Microsoft TEAM NOTIFICATION CHANNEL drop-down.

    Step2: Select the new Microsoft Teams channel that you want to be the default channel for all the Squadcast Services. Finally click on Save.

    There you go, the configured channel will receive alert notifications for all the Squadcast incidents. You can then choose to Acknowledge, Resolve and Reassign the incidents from within the channel.

    Configuring Microsoft Teams Channel for a Specific Service

    You can also associate one Microsoft Teams channel for a specific Squadcast Service to receive notifications for incidents affecting only that Service.

    Step1: Enable the checkbox to activate Team/Service Specific Channel.

    Step2: Open the Team configuration option.

    Step3: Select the Squadcast Team.

    Step4: Select the Service(s) from the drop-down.

    Step5: Select a channel that has been opened in Teams and you can select a channel to create a Squadcast (Team, service) to Microsoft Teams Channel mapping and click on Save.

    In case you use Slack for your chat communication, checkout our blog on Slack Integration

    Conclusion

    Microsoft Teams is a powerful business Communication platform and integrating Squadcast with it will boost your incident management, collaboration and other Communication processes. We hope this blog helps you in integrating Squadcast with Microsoft Teams and leverage the benefits of the integration. You can try it for yourself with our Freemium Plan, and in case you have any issues, feel free to drop your queries to our Support Team.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    February 21, 2022
    February 21, 2022
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