SolarWinds Orion + Squadcast: Alert Routing Made Easy

March 24, 2022
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SolarWinds Orion + Squadcast: Alert Routing Made Easy
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    SolarWinds Orion is a scalable infrastructure monitoring and management platform. It is designed to simplify IT administration for on-premises, hybrid, and software as a service (SaaS) environments, in a single pane of glass. SolarWinds Orion ensures you do not have to struggle with numerous incompatible point monitoring products, as it consolidates the full suite of monitoring capabilities into one platform with cross-stack integrated functionality.

    Squadcast is an end-to-end incident response tool. Built with an SRE mindset, it streamlines all the incident response activities. Squadcast aligns all your teams towards a common organizational goal of better reliability.

    All the SolarWinds offerings in the suite integrate with SolarWinds Orion to generate alerts. Users can integrate SolarWinds Orion with Squadcast and route alerts from Orion, and other offerings in the suite through Squadcast.

    Here are the detailed steps to integrate SolarWinds Orion with Squadcast

    Using SolarWinds Orion as an Alert Source

    Step 1: From the navigation bar in Squadcast, on the left, select Services. Pick the applicable Team from the Team-picker on the top. Next, click on Alert Sources for the applicable Service.

    Step 2: Search for SolarWinds Orion from the Alert Source drop-down and copy the Webhook URL and you are done!

    Note: For an Alert Source to turn active (indicated by a green dot - Receiving alerts against the name of the Alert Source in the drop-down), you can either generate a test alert or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service in the last 30 days.

    Create a Squadcast Webhook Alert in SolarWinds Orion

    Step 1: Login to your SolarWinds Orion dashboard. Head over to the ALERTS & ACTIVITY tab. Then select Alerts.

    Step 2: Click on Manage Alerts, then under the ALERT MANAGER section, click on ADD NEW ALERT.

    Step 3: Under Alert Properties, set the Name of alert definition and the Description of alert definition. Toggle the Enabled (On/Off) switch to ON and click on NEXT.

    Step 4: Set the Trigger Conditions, then Reset Conditions and finally click on NEXT.

    Step 5: Under Trigger Actions, click on Add Action. Then select Send a GET or POST Request to a Web Server and click on CONFIGURE ACTION.

    Step 6: Set the name of the action. Paste the previously copied Squadcast Webhook URL in the placeholder for URL. Select Use HTTP/S POST and paste the variables mentioned below in the Body to POST box. Set ContentType as application/x-www-form-urlencoded and None under Authentication. Click on ADD ACTION, then on NEXT.

    <p>CODE: https://gist.github.com/ShubhanjanMedhi-dev/61123596af258226b8eacf6ae26e5442.js</p>

    Step 7: Under RESET ACTIONS, click on Add Action. Then select Send a GET or POST Request to a Web Server and click on CONFIGURE ACTION.

    Step 8: Set the name of the action. Paste the previously copied Squadcast Webhook URL in the placeholder for URL. Select Use HTTP/S POST and paste the variables mentioned below in the Body to POST box. Set ContentType as application/x-www-form-urlencoded and None under Authentication. Click on ADD ACTION, then on NEXT.

    <p>CODE: https://gist.github.com/ShubhanjanMedhi-dev/77e47af489f34d6516a8dfb4cc8ee935.js</p>

    Step 9: Finalize the Alert Details on the SUMMARY page and click on SUBMIT.

    That’s it, you are good to go! Your SolarWinds Orion integration is now complete. Whenever SolarWinds Orion fires an alert through Trigger Actions, an incident will be created in Squadcast for it. Also, when an alert is RESET in SolarWinds Orion, the corresponding incident will get auto-resolved in Squadcast.

    SolarWinds Orion is a centralized, powerful platform for infrastructure monitoring and management. Integrating it with Squadcast can help route your alerts from all the Orion offerings to Squadcast and smoothen your alert and incident management.

    Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, unify internal & external SLIs, automate incident resolution and create a knowledge base to effectively handle incidents.

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    March 24, 2022
    March 24, 2022
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