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Looking back at our journey through 2022

Dec 30, 2022
Last Updated:
April 3, 2023
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Looking back at our journey through 2022
Table of Contents:

    We are on the cusp of breaking into 2023🗓️with a bag full of interesting memories. Before we wrap up this year end's celebrations we'd like to look back and highlight some notable events that took place at Squadcast.  

    Squadcast has grown leaps and bounds over the 12 months in our journey towards becoming an integrated Reliability Workflow platform. 😎

    Squadcast Brand Refresh

    To mark the start of a new era at Squadcast, we saw Squadcast's identity getting a new look and feel. Our BRAND REFRESH conveys trust and simplicity in a playful, energetic way - representing our team and product. Get a behind-the-scenes look at our makeover and what it means to our customers' experiences.

    TRUE Reliability

    It’s not just our website’s new look & feel which is impressive, but also our powerful Incident Response and easy-to-use on-call features along with SRE workflows that help in achieving TRUE Reliability.


    Talking of features, we at Squadcast do not believe in resting on our laurels. The last 12 months saw us getting busy and committed to delivering interesting new features and product updates. Among many other additions, here’s a list of our most exciting features:

    Product Updates

    Service Catalog

    We re-designed our Service Catalog to offer users a smoother experience while configuring services in Squadcast. The updated service dashboard provides a consolidated summary of all active services from a centralized location. It helps in:

    • Improving ownership of Services
    • Providing an accurate snapshot of Service health
    • Classifying Services intuitively based on Tags

    Updated Terraform Provider

    Our updated Terraform provider can help you create and manage Squadcast's resources at scale. Using configuration as code makes it easier for your On-call and SRE teams to create/edit escalation policies, manage services, add/ delete users at scale, and much more.

    Webforms - a modern alternative to Live-call Routing

    With our Webforms feature users from outside the Squadcast ecosystem can report incidents by filling out a simple form. This can help organizations extend customer support by empowering internal stakeholders and customers to report issues on the go.

    SLO Tracker

    Integrated with Squadcast incident management, the SLO Tracker simplifies  SLO and Error budget tracking with capabilities like:

    • Pre-defined alerting, monitoring and burn rate checks for error budget breaches
    • Reclaiming error budget for false positive events
    • Better tracking of SLO-violating incidents
    • Configuring and aggregating SLI data from multiple sources

    New & improved Analytics

    We understand how crucial analyzing incidents is to fostering learning & growth. Here

    are the improvements made to our ‘Incident Analytics’ feature:

    • Analyze incident data at both Organization-level & Team-level
    • Better Visualization with graphs: MTTA & MTTR, Alert noise reduction, Incident count by Name, Tags, Alert sources, and so on
    • One-click export of your analytics data & much more

    Incident Watchers

    With the Incident Watchers feature, you can now subscribe to granular updates of an incident’s lifecycle right from acknowledgement to resolution. Tag users, squads, or teams with varying levels of incident lifecycle details using a simple toggle and receive email updates without having to log into your Squadcast account.

    Runbooks

    In order to avoid delays associated with scrambling between multiple tools and tabs to find the right checklist, Squadcast brings to you Runbooks. This feature will help you access the relevant Runbook, associate it with incidents and assign tasks to relevant users. This is just the start of our ‘Runbooks’ feature, which will evolve with more automation capabilities in the coming months.

    Read about all these changes and more in our changelog.

    Community Portal

    We understand the importance of collaboration between like-minded individuals and industry peers. Keeping that in mind we launched our Community Portal for users to share their challenges and experience. The more members interact with each other by asking questions and posting solutions, the more resourceful it will become for the broader developer community.

    Squadcast Impact

    2022 also marked the year when Squadcast earned a spot on G2’s Top 50 Best Software Awards for IT Management Products.🏅We have also been recognized as a High Performer and Momentum Leader in the Incident Management and IT Alerting categories by G2, the world's largest & most trusted software marketplace. Read more about it here.

    2022 saw numerous organizations seamlessly integrate with Squadcast and benefit from our streamlined incident management and integrated Reliability Workflow platform. 🤝 We helped increase productivity and reliability for teams in various industries at scale.

    Here are a few of our latest customer success stories

    Latest Publications

    Here are some of our top blogs which found their way to publications🧾 and newsletters🗞️:

    If you’re eager to read more educational pieces and best practices around SRE, then read our blog. In case you are interested in contributing to our blogs, check out our Technical writer program.

    A bunch of new integrations!

    We're constantly building new integrations. Here's a list of the latest additions to Squadcast…

    Events and Conferences

    Conferences are great when it comes to meeting like-minded people and industry peers. 2022 marked our return to social events as we made our presence felt at various venues across the globe.

    Fun-filled Activities and Outings

    It wasn't all work and no play here at Squadcast. Fun-filled team outings, lunches and brain-teasing hackathons found their way into our eventful calendar💃

    Here's a throwback to those memorable events!

    Squadcast Team

    We added several new members to our ever-growing family at Squadcast. We’ve hired new engineers, marketers, sales and technical support engineers who absolutely love Squadcast and the challenges we are trying to simplify. 💫💥

    Want to be part of our awesome team? We are hiring for several roles. More details are available on our careers page if you’re interested or know someone who might be! 😎

    As we draw curtains on the year 2022, we would like to thank our incredible team and our super helpful community. We couldn’t have made it this far without you! 🎉Wishing you Happy holidays and a beautiful new year from all of us here at Squadcast! :)

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    December 30, 2022
    December 30, 2022
    Share this post:
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    Looking back at our journey through 2022

    Looking back at our journey through 2022
    Dec 30, 2022
    Last Updated:
    Dec 30, 2022

    We are on the cusp of breaking into 2023🗓️with a bag full of interesting memories. Before we wrap up this year end's celebrations we'd like to look back and highlight some notable events that took place at Squadcast.  

    Squadcast has grown leaps and bounds over the 12 months in our journey towards becoming an integrated Reliability Workflow platform. 😎

    Squadcast Brand Refresh

    To mark the start of a new era at Squadcast, we saw Squadcast's identity getting a new look and feel. Our BRAND REFRESH conveys trust and simplicity in a playful, energetic way - representing our team and product. Get a behind-the-scenes look at our makeover and what it means to our customers' experiences.

    TRUE Reliability

    It’s not just our website’s new look & feel which is impressive, but also our powerful Incident Response and easy-to-use on-call features along with SRE workflows that help in achieving TRUE Reliability.


    Talking of features, we at Squadcast do not believe in resting on our laurels. The last 12 months saw us getting busy and committed to delivering interesting new features and product updates. Among many other additions, here’s a list of our most exciting features:

    Product Updates

    Service Catalog

    We re-designed our Service Catalog to offer users a smoother experience while configuring services in Squadcast. The updated service dashboard provides a consolidated summary of all active services from a centralized location. It helps in:

    • Improving ownership of Services
    • Providing an accurate snapshot of Service health
    • Classifying Services intuitively based on Tags

    Updated Terraform Provider

    Our updated Terraform provider can help you create and manage Squadcast's resources at scale. Using configuration as code makes it easier for your On-call and SRE teams to create/edit escalation policies, manage services, add/ delete users at scale, and much more.

    Webforms - a modern alternative to Live-call Routing

    With our Webforms feature users from outside the Squadcast ecosystem can report incidents by filling out a simple form. This can help organizations extend customer support by empowering internal stakeholders and customers to report issues on the go.

    SLO Tracker

    Integrated with Squadcast incident management, the SLO Tracker simplifies  SLO and Error budget tracking with capabilities like:

    • Pre-defined alerting, monitoring and burn rate checks for error budget breaches
    • Reclaiming error budget for false positive events
    • Better tracking of SLO-violating incidents
    • Configuring and aggregating SLI data from multiple sources

    New & improved Analytics

    We understand how crucial analyzing incidents is to fostering learning & growth. Here

    are the improvements made to our ‘Incident Analytics’ feature:

    • Analyze incident data at both Organization-level & Team-level
    • Better Visualization with graphs: MTTA & MTTR, Alert noise reduction, Incident count by Name, Tags, Alert sources, and so on
    • One-click export of your analytics data & much more

    Incident Watchers

    With the Incident Watchers feature, you can now subscribe to granular updates of an incident’s lifecycle right from acknowledgement to resolution. Tag users, squads, or teams with varying levels of incident lifecycle details using a simple toggle and receive email updates without having to log into your Squadcast account.

    Runbooks

    In order to avoid delays associated with scrambling between multiple tools and tabs to find the right checklist, Squadcast brings to you Runbooks. This feature will help you access the relevant Runbook, associate it with incidents and assign tasks to relevant users. This is just the start of our ‘Runbooks’ feature, which will evolve with more automation capabilities in the coming months.

    Read about all these changes and more in our changelog.

    Community Portal

    We understand the importance of collaboration between like-minded individuals and industry peers. Keeping that in mind we launched our Community Portal for users to share their challenges and experience. The more members interact with each other by asking questions and posting solutions, the more resourceful it will become for the broader developer community.

    Squadcast Impact

    2022 also marked the year when Squadcast earned a spot on G2’s Top 50 Best Software Awards for IT Management Products.🏅We have also been recognized as a High Performer and Momentum Leader in the Incident Management and IT Alerting categories by G2, the world's largest & most trusted software marketplace. Read more about it here.

    2022 saw numerous organizations seamlessly integrate with Squadcast and benefit from our streamlined incident management and integrated Reliability Workflow platform. 🤝 We helped increase productivity and reliability for teams in various industries at scale.

    Here are a few of our latest customer success stories

    Latest Publications

    Here are some of our top blogs which found their way to publications🧾 and newsletters🗞️:

    If you’re eager to read more educational pieces and best practices around SRE, then read our blog. In case you are interested in contributing to our blogs, check out our Technical writer program.

    A bunch of new integrations!

    We're constantly building new integrations. Here's a list of the latest additions to Squadcast…

    Events and Conferences

    Conferences are great when it comes to meeting like-minded people and industry peers. 2022 marked our return to social events as we made our presence felt at various venues across the globe.

    Fun-filled Activities and Outings

    It wasn't all work and no play here at Squadcast. Fun-filled team outings, lunches and brain-teasing hackathons found their way into our eventful calendar💃

    Here's a throwback to those memorable events!

    Squadcast Team

    We added several new members to our ever-growing family at Squadcast. We’ve hired new engineers, marketers, sales and technical support engineers who absolutely love Squadcast and the challenges we are trying to simplify. 💫💥

    Want to be part of our awesome team? We are hiring for several roles. More details are available on our careers page if you’re interested or know someone who might be! 😎

    As we draw curtains on the year 2022, we would like to thank our incredible team and our super helpful community. We couldn’t have made it this far without you! 🎉Wishing you Happy holidays and a beautiful new year from all of us here at Squadcast! :)

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    December 30, 2022
    December 30, 2022
    Share this post:
    In this blog:
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      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
      What our
      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
      Peak Reliability
      Easier, Faster, More Automated with SRE.
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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