Squadcast’s Improved Mobile App for Better Incident Response

June 7, 2023
Share this post:
Squadcast’s Improved Mobile App for Better Incident Response
Table of Contents:

    The 2020 pandemic has definitely changed the way teams operate across the globe. Many of you may have already experienced moving from 100% office work to 100% remote work, and now that it has been almost three years since the pandemic started many of us have resorted to hybrid models. We at Squadcast value the importance of efficient communication, reaching the right people during a crisis, and the freedom to resolve critical incidents from anywhere, anytime. Keeping that in mind, we have made major improvements to our mobile app to help you effectively partake in Incident Response activities anytime from across the globe.

    This blogpost covers all the exciting improvements we have made to our mobile app like better onboarding and user experience, better design, more stability and Reliability.

    You can download the Squadcast mobile from the App Store or Google Play Store.

    So what’s changed?

    Simpler Single Sign On (SSO)

    Just like you, many of our users have been asking for an easier SSO login and we have listened. We’ve made it easier for you to login with SSO. Users can now login once and enjoy Squadcast’s services without the need to re-authenticate again and again.

    Login / Onboarding

    In the previous version, users weren’t prompted to grant critical Notifications/DND access permission. Users frequently missed out on granting this permission and didn’t get Incident Alerts. They had to contact our support for help or go through the documentation to resolve this.

    We have taken care of this issue. The new onboarding flow will take users through the required permissions (permission for push notifications, critical notification/DND access, contacts permission to download Contact Card) during login so they don’t miss out on granting important permissions that are central to the functioning of the mobile app.

    In the previous version, users couldn’t trigger the ‘Forgot Password’ flow on the login screen. They had to reset their password in the web app and then come back to the cumbersome mobile app.

    With our new mobile app version, users can trigger the ‘Forgot password’ flow in the login screen and avoid the need to do it from the web app.

    Incident Creation

    In the new version, users can also create incidents from the mobile app without the need to log in to the web app for it, thus giving them more freedom and control over incident response activities.

    Add and Delete Incident Tags

    Relevant information like a priority, severity, or alert type can make incoming incidents context-rich and help expedite incident response. Users can now leverage the capability to add and delete incident tags from the mobile app, so the response teams do not miss out on critical incident information.

    View Incident Details

    In addition to details like ‘Assigned To, Affected Service, Alert Source, Tags, and Incident Description’, you can also view ‘Alert Payload’ details.

    Creating Jira Tickets

    The Jira extension is widely used for creating tickets from Squadcast in Jira Cloud or vice versa. With the new version, users can create Jira Cloud tickets from the mobile app.

    Schedule Filters

    Earlier, users could view schedules, but there were no filtering options. Now the users can add filters to see the schedules they are part of or look at some specific schedules as well.

    Profile Actions

    Now the users can do more from their profile, like editing:

    • Profile details
    • Personal Notification Rules
    • On-Call Reminder Rules

    Feature Comparison

    Feature Old App New App
    Login/Onboarding
    • No prompts to grant Critical Notifications/DND Access permissions
    • No trigger for ‘Forgot Password’ flow in the login screen.
    Better Login Journey through
    • An Onboarding Flow that takes users through required permissions
    • Trigger ‘Forgot Password’ flow in the login screen
    SSO Login
    (frequent customer request)
    Yes Yes but easier
    Create Incident from the Mobile App
    (frequent customer request)
    No Yes
    View all Incident details Limited Yes
    Add/Delete Incident Tags No Yes
    Create Jira Tickets No Yes
    Schedules Read-only with no filters Read-only with filters to see
    • Schedules the user is part of
    • Specific Schedules
    View Who’s On Call Now Yes Yes
    Switch between Teams Yes Yes
    View Team Members Yes Yes
    Profile Edit On-Call Reminder Rules
    • Edit Profile
    • Edit Personal Notification Rules
    • Edit On-Call Reminder Rules

    Conclusion 

    Still reading this? Wonderful! A big part of what we do here at Squadcast is to make our platform and services as simple as possible so you can have a seamless user experience. We hope the revamped mobile app helps us inch closer to this goal. Do try out our new mobile app and share your experience or feedback in the comments or through our support teams! Cheers!

    Wanna know more? Check out our Mobile App Documentation.

    Squadcast is an incident management tool that’s purpose-built for SRE. Get rid of unwanted alerts, receive relevant notifications and integrate with popular ChatOps tools. Work in collaboration using virtual incident war rooms and use automation to eliminate toil.

    squadcast
    Written By:
    June 7, 2023
    June 7, 2023
    Share this post:
    Subscribe to our LinkedIn Newsletter to receive more educational content
    Subscribe now

    Subscribe to our latest updates

    Enter your Email Id
    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
    FAQ
    More from
    Vishal Padghan
    Demystifying Digital Operations: A Comprehensive Overview
    Demystifying Digital Operations: A Comprehensive Overview
    February 16, 2024
    Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management
    Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management
    February 14, 2024
    System Reliability Metrics: A Comparative Guide to MTTR, MTBF, MTTD, and MTTF
    System Reliability Metrics: A Comparative Guide to MTTR, MTBF, MTTD, and MTTF
    January 29, 2024
    Learn how organizations are using Squadcast
    to maintain and improve upon their Reliability metrics
    Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
    mapgears
    "Mapgears simplified their complex On-call Alerting process with Squadcast.
    Squadcast has helped us aggregate alerts coming in from hundreds...
    bibam
    "Bibam found their best PagerDuty alternative in Squadcast.
    By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
    tanner
    "Squadcast helped Tanner gain system insights and boost team productivity.
    Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
    Alexandre Lessard
    System Analyst
    Martin do Santos
    Platform and Architecture Tech Lead
    Sandro Franchi
    CTO
    Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
    Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
    What our
    customers
    have to say
    mapgears
    "Mapgears simplified their complex On-call Alerting process with Squadcast.
    Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
    Alexandre Lessard
    System Analyst
    bibam
    "Bibam found their best PagerDuty alternative in Squadcast.
    By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
    Martin do Santos
    Platform and Architecture Tech Lead
    tanner
    "Squadcast helped Tanner gain system insights and boost team productivity.
    Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
    Sandro Franchi
    CTO
    Revamp your Incident Response.
    Peak Reliability
    Easier, Faster, More Automated with SRE.
    Incident Response Mobility
    Manage incidents on the go with Squadcast mobile app for Android and iOS devices
    google playapple store
    Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
    Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
    Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
    Users love Squadcast on G2
    Copyright © Squadcast Inc. 2017-2024