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Squadcast’s Improved Mobile App for Better Incident Response

Jun 7, 2023
Last Updated:
May 1, 2024
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Squadcast’s Improved Mobile App for Better Incident Response
Table of Contents:

    The 2020 pandemic has definitely changed the way teams operate across the globe. Many of you may have already experienced moving from 100% office work to 100% remote work, and now that it has been almost three years since the pandemic started many of us have resorted to hybrid models. We at Squadcast value the importance of efficient communication, reaching the right people during a crisis, and the freedom to resolve critical incidents from anywhere, anytime. Keeping that in mind, we have made major improvements to our mobile app to help you effectively partake in Incident Response activities anytime from across the globe.

    This blogpost covers all the exciting improvements we have made to our mobile app like better onboarding and user experience, better design, more stability and Reliability.

    You can download the Squadcast mobile from the App Store or Google Play Store.

    So what’s changed?

    Simpler Single Sign On (SSO)

    Just like you, many of our users have been asking for an easier SSO login and we have listened. We’ve made it easier for you to login with SSO. Users can now login once and enjoy Squadcast’s services without the need to re-authenticate again and again.

    Login / Onboarding

    In the previous version, users weren’t prompted to grant critical Notifications/DND access permission. Users frequently missed out on granting this permission and didn’t get Incident Alerts. They had to contact our support for help or go through the documentation to resolve this.

    We have taken care of this issue. The new onboarding flow will take users through the required permissions (permission for push notifications, critical notification/DND access, contacts permission to download Contact Card) during login so they don’t miss out on granting important permissions that are central to the functioning of the mobile app.

    In the previous version, users couldn’t trigger the ‘Forgot Password’ flow on the login screen. They had to reset their password in the web app and then come back to the cumbersome mobile app.

    With our new mobile app version, users can trigger the ‘Forgot password’ flow in the login screen and avoid the need to do it from the web app.

    Incident Creation

    In the new version, users can also create incidents from the mobile app without the need to log in to the web app for it, thus giving them more freedom and control over incident response activities.

    Add and Delete Incident Tags

    Relevant information like a priority, severity, or alert type can make incoming incidents context-rich and help expedite incident response. Users can now leverage the capability to add and delete incident tags from the mobile app, so the response teams do not miss out on critical incident information.

    View Incident Details

    In addition to details like ‘Assigned To, Affected Service, Alert Source, Tags, and Incident Description’, you can also view ‘Alert Payload’ details.

    Creating Jira Tickets

    The Jira extension is widely used for creating tickets from Squadcast in Jira Cloud or vice versa. With the new version, users can create Jira Cloud tickets from the mobile app.

    Schedule Filters

    Earlier, users could view schedules, but there were no filtering options. Now the users can add filters to see the schedules they are part of or look at some specific schedules as well.

    Profile Actions

    Now the users can do more from their profile, like editing:

    • Profile details
    • Personal Notification Rules
    • On-Call Reminder Rules

    Feature Comparison

    Feature Old App New App
    Login/Onboarding
    • No prompts to grant Critical Notifications/DND Access permissions
    • No trigger for ‘Forgot Password’ flow in the login screen.
    Better Login Journey through
    • An Onboarding Flow that takes users through required permissions
    • Trigger ‘Forgot Password’ flow in the login screen
    SSO Login
    (frequent customer request)
    Yes Yes but easier
    Create Incident from the Mobile App
    (frequent customer request)
    No Yes
    View all Incident details Limited Yes
    Add/Delete Incident Tags No Yes
    Create Jira Tickets No Yes
    Schedules Read-only with no filters Read-only with filters to see
    • Schedules the user is part of
    • Specific Schedules
    View Who’s On Call Now Yes Yes
    Switch between Teams Yes Yes
    View Team Members Yes Yes
    Profile Edit On-Call Reminder Rules
    • Edit Profile
    • Edit Personal Notification Rules
    • Edit On-Call Reminder Rules

    Conclusion 

    Still reading this? Wonderful! A big part of what we do here at Squadcast is to make our platform and services as simple as possible so you can have a seamless user experience. We hope the revamped mobile app helps us inch closer to this goal. Do try out our new mobile app and share your experience or feedback in the comments or through our support teams! Cheers!

    Wanna know more? Check out our Mobile App Documentation.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    June 7, 2023
    June 7, 2023
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    Squadcast’s Improved Mobile App for Better Incident Response

    Squadcast’s Improved Mobile App for Better Incident Response
    Jun 7, 2023
    Last Updated:
    Jun 7, 2023

    The 2020 pandemic has definitely changed the way teams operate across the globe. Many of you may have already experienced moving from 100% office work to 100% remote work, and now that it has been almost three years since the pandemic started many of us have resorted to hybrid models. We at Squadcast value the importance of efficient communication, reaching the right people during a crisis, and the freedom to resolve critical incidents from anywhere, anytime. Keeping that in mind, we have made major improvements to our mobile app to help you effectively partake in Incident Response activities anytime from across the globe.

    This blogpost covers all the exciting improvements we have made to our mobile app like better onboarding and user experience, better design, more stability and Reliability.

    You can download the Squadcast mobile from the App Store or Google Play Store.

    So what’s changed?

    Simpler Single Sign On (SSO)

    Just like you, many of our users have been asking for an easier SSO login and we have listened. We’ve made it easier for you to login with SSO. Users can now login once and enjoy Squadcast’s services without the need to re-authenticate again and again.

    Login / Onboarding

    In the previous version, users weren’t prompted to grant critical Notifications/DND access permission. Users frequently missed out on granting this permission and didn’t get Incident Alerts. They had to contact our support for help or go through the documentation to resolve this.

    We have taken care of this issue. The new onboarding flow will take users through the required permissions (permission for push notifications, critical notification/DND access, contacts permission to download Contact Card) during login so they don’t miss out on granting important permissions that are central to the functioning of the mobile app.

    In the previous version, users couldn’t trigger the ‘Forgot Password’ flow on the login screen. They had to reset their password in the web app and then come back to the cumbersome mobile app.

    With our new mobile app version, users can trigger the ‘Forgot password’ flow in the login screen and avoid the need to do it from the web app.

    Incident Creation

    In the new version, users can also create incidents from the mobile app without the need to log in to the web app for it, thus giving them more freedom and control over incident response activities.

    Add and Delete Incident Tags

    Relevant information like a priority, severity, or alert type can make incoming incidents context-rich and help expedite incident response. Users can now leverage the capability to add and delete incident tags from the mobile app, so the response teams do not miss out on critical incident information.

    View Incident Details

    In addition to details like ‘Assigned To, Affected Service, Alert Source, Tags, and Incident Description’, you can also view ‘Alert Payload’ details.

    Creating Jira Tickets

    The Jira extension is widely used for creating tickets from Squadcast in Jira Cloud or vice versa. With the new version, users can create Jira Cloud tickets from the mobile app.

    Schedule Filters

    Earlier, users could view schedules, but there were no filtering options. Now the users can add filters to see the schedules they are part of or look at some specific schedules as well.

    Profile Actions

    Now the users can do more from their profile, like editing:

    • Profile details
    • Personal Notification Rules
    • On-Call Reminder Rules

    Feature Comparison

    Feature Old App New App
    Login/Onboarding
    • No prompts to grant Critical Notifications/DND Access permissions
    • No trigger for ‘Forgot Password’ flow in the login screen.
    Better Login Journey through
    • An Onboarding Flow that takes users through required permissions
    • Trigger ‘Forgot Password’ flow in the login screen
    SSO Login
    (frequent customer request)
    Yes Yes but easier
    Create Incident from the Mobile App
    (frequent customer request)
    No Yes
    View all Incident details Limited Yes
    Add/Delete Incident Tags No Yes
    Create Jira Tickets No Yes
    Schedules Read-only with no filters Read-only with filters to see
    • Schedules the user is part of
    • Specific Schedules
    View Who’s On Call Now Yes Yes
    Switch between Teams Yes Yes
    View Team Members Yes Yes
    Profile Edit On-Call Reminder Rules
    • Edit Profile
    • Edit Personal Notification Rules
    • Edit On-Call Reminder Rules

    Conclusion 

    Still reading this? Wonderful! A big part of what we do here at Squadcast is to make our platform and services as simple as possible so you can have a seamless user experience. We hope the revamped mobile app helps us inch closer to this goal. Do try out our new mobile app and share your experience or feedback in the comments or through our support teams! Cheers!

    Wanna know more? Check out our Mobile App Documentation.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    June 7, 2023
    June 7, 2023
    Share this post:
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      FAQ
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      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
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      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
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      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
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      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
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      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
      Peak Reliability
      Easier, Faster, More Automated with SRE.
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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