Hey folks! We‘re back with another nifty feature to your Incident Management tool arsenal. You now have the ability to merge incidents with a few clicks! With this latest update you can reduce the noise while dealing with a complex incident by merging incidents across services under a parent incident. Typically this can occur when multiple incidents stem from the same underlying issue or root cause. Incident responders can then focus on what's important: Root cause identification and its impact on the infrastructure. This feature can come handy during major incidents that span multiple services in complex infrastructures.
While the decision to merge incidents completely depends on the system complexity and service interdependencies, here are a few scenarios where using the merge incidents feature can be useful:
For a detailed breakdown of how you can access the feature, what it can (and cannot do) and other nitty gritties check out our documentation here. OR you can watch the video below for a quick rundown on how parent and child incidents are created!
In conclusion, we believe merging incidents will help optimise your incident management process and prevent duplication of effort. Or simply put, you’d rather not find out the hard way that you and your teammate were working on the same incident all along. This feature is available to everyone who takes Squadcast on a spin via our 14 day free trial!
Squadcast is a Reliability Workflow platform that integrates On-Call alerting and Incident Management along with SRE workflows in one offering. Designed for a zero-friction setup, ease of use and clean UI, it helps developers, SREs and On-Call teams proactively respond to outages and create a culture of learning and continuous improvement.